It feels like home from the moment I stepped into my unit. Everything seems perfect in this hotel! The room is clean, there is a kitchenette equipped with basic cooking facility to make some simple meals to fill the occasionally growling tummy, the amenities in the room are satisfactory and I even have a very big flat screen TV in my suite’s living hall.
The hotel is strategically located in Osu, which is a stone throw away from lively street market - Oxford Street. The short walking distance to the nearby Shoprite and Koala supermarket facilitates our commute to purchase daily necessities which is a real convenience. It is very easy to get something to munch or something to fill the tummy as there are many fast food joint (KFC, Papaye, Chicken Republic, Chicken Inn, Pizza Inn to name a few), cafés and restaurants on the main street. The stop for an ice cream treat at Frankie’s was irresistible. There are a lot of mobile network providers to register and purchase SIM cards. There are many street vendors selling the top-up cards. There are many money changers too. Woodin, Da Viva and Mercy Ocansey Batik are places to go for fabrics with African motifs or prints.
I was on a business trip and found that the experience staying in this hotel is very different from other hotels that I had stayed in my previous trips to Accra. From the outside, it doesn’t look very grand but the paintwork is good to give it a new feel. My room presents a very contemporary and modern look and feel.
The staffs are very friendly and very accommodating. Check-in process was okay as the check-in staffs were trying to allocate the rooms for my colleagues and there were some miscommunication where some require a twin sharing room. The staffs brought us to our rooms and ensure that the access card can be used. One of the card malfunctioned and it was fixed with a blink of an eye. Simply perfect and wonderful service!
Almost every time when we returned to the hotel, we were greeted by the staffs at the entrance with a great smile and a warm welcome. This is really one of a kind of excellent service experience.
There is a panoramic view of the Osu neighborhood from the balcony. The sea can also be seen on the top floor of the hotel where Sky Deli Restaurant served breakfast, lunch, dinner and snacks. There is a Purple Café near the lobby for a cup a coffee, internet connection, TV for football viewing in a group and some basic food item on sale. There is a gym on the basement for those who would like a workout. There is a souvenir shop cum café next door that sells local made handicrafts and some food items.
The LCD TV in the living room is big and some choices of TV channels with good reception. I always turn on to CNN channel to keep abreast on the happenings around the world and especially news from home. There is a sofa set in the living hall sufficient for us to entertain our guest; if there are any.
Basic kitchen utensils and cooking facilities to make a decent and simple meal when the mood to cook strikes. A small refrigerator to house food items that need to be chilled. A long bar table with two high bar chairs for a meal while watching news on the living hall’s TV. There is a cooker hood, built-in hob and microwave oven to facilitate a hot and satisfying meal. A coffee maker and a toaster are also made available. There is also a small kettle to brew coffee and tea. I just have a small complaint where one of the cover to one of the cooking pot is missing; but I just made do with the other bigger pot cover.
The room cleanliness is of very high standard. The bed is super king size which is very comfortable with two supersize pillows and clean warm quilt. There is a long table which can also be used as a working desk and is long enough to place all the electronic gadgets plus a flat screen TV too. There is also a wardrobe which lets us store our clothes and personal belongings.
The bathroom is a perfect place for a relaxing hot shower. There is a bathtub and the water pressure was perfect to drain away the day’s work stress and tiredness. The only downside is sometimes the water from the bathtub area overflows to the floor and stays as there is no water outlet to let the excess water flow out. This made the bathroom floor wet. Hence, the water will have to wait for evaporation process to happen. Albeit this shortening, it provides clean and good quality basic hotel amenities. The towel is clean and smells good too. I did encountered quite a number of times where towels were not provided or only one towel is provided; and this had caused me some inconvenience to call the housekeeping people to get me clean towels.
Wi-fi connection is complimentary to guests. The connections and availability of internet connections are satisfactory. All the electrical appliances are well taken care and in good order.
Complimentary drinking water was only provided as a welcome drink to quench our thirst. No complimentary beverages are provided though.
The room stay also comes with a complimentary breakfast. The breakfast has some good varieties and the food differs a little every day and a vast change when it crossed month. The food presentation is good and is also very scrumptious.
To the team in Rootz Hotel Apartment, please keep up the good job done and continue to maintain the high standards of quality and service level.
I had really enjoyed my stay. The warmth of the staffs and the cleanliness of the hotel really made me feel like home and my 3-weeks stay here seemed to pass in a blink of an eye. Actually, I was contemplating to keep this new found sanctuary to my own knowledge. But I think it will be unfair to the management and staffs as they really deserve all the praise for their job well done.
This hotel really practices their tagline; We call it hotel, you call it home. Hopefully this tagline will continue to be in-forced. And also they are many encouragements to guests to Go Green which is a real good approach by planting many green plants inside and around the hotel. Probably some recycle bins should be placed somewhere within the hotel vicinity for guests and staffs to dispose recyclable items. I noticed that plastic water bottles are a very common disposal item in Accra.
I will recommend this hotel to anyone who opts for good deals and clean rooms. I will definitely return on my next business trip to Accra.
- Official Description (provided by the hotel):
- Roots Apartment Hotel is equipped with modern facilities plus fully furnished Apartment and Hotel Bedrooms. It is a brand new 7-storey building which has instituted extensive design and quality standards to ensure first class accommodations. Roots Apartment Hotel is committed to quality service, comfort and security. We promise to give you the feeling of getting a "home away from home". It combines the cosines of a private apartment with luxury of a hotel living. Your comfort starts the moment you step through our doors, where our dedicated staff will see to it that your expectations are met throughout your entire stay. ... more less
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