I booked this hotel for a two and half week conference for 32 Ghanaian participants. I live in work in Accra Ghana and we had a choice of places to hold this event. The conference was held from June 4th through June 19th. Only 24 participants could stat at the hotel even though we had booked the hotel two months in advance and paid a 50% down payment. The nine who showed up expecting to be lodged at the conference site was taken to another hotel for a week and when asked to come back to the Miklin, the nine refused as the others had complained so much about the facilities. There should have been space available due to our prior booking but for some reason this was not the case. ACs did not work and it took days to repair them. The food was never varied at all and the number of choices of what to eat was very limited. The conference package was $120 USD per day. The internet service was intermittent at best and not up to standards as advertised. All the participants had laptops and the use of the internet was part of the program (training of trainers). Participants complained of lots of mosquitoes in their rooms. The staff was not responsive to issues when they were confronted with something each day and when they did respond, it was like we were imposing something that was unusual. When you have to stay for a long conference like this one, attention should be paid to make the stay enjoyable and that was not the case. Indeed several participants fell ill during their time there. If you have a choice to stay somewhere else do it, as there is very low value for the money spent at this establishment. On a day before the conference started during a planning session in a down stairs meeting room, the AC suddenly spouted water everywhere and since there was no AC controller device in the room, it took quite a while to get someone to stop it and mop up the spilled water. Only some paper products for the conference were damaged, but none the less there were numerous complaints about the ACs malfunctioning or not working at all in the bedrooms as well. This is simply not acceptable for the amount paid.
- Official Description (provided by the hotel):
- A two star property located in a quiet suburb of residential community 10 minutes drive from the Kotoka International airport. Courteous and well motivated staff offering a 'home away from home' service. Preferred venue for diverse International conferences/workshops since 1997. Very affordable and reliable. ... more less