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“OK but communication could be better”
Review of La Residence

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La Residence
Ranked #52 of 59 Hotels in Antananarivo
London
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“OK but communication could be better”
Reviewed 21 April 2011

Stayed at La Residence for seven nights. I booked a 'suite' so that I could have internet access (not available in all rooms). Sadly this was unavailable after the first day due to a problem with the phone line. The manager kindly offered her mobile internet flash drive to check emails but was not quite the same as wireless access.
We had enquired about paying with credit card and were told that this was not a problem (we even checked a few times to make sure!). Sadly on check out we were told they were not able to process a credit card because they did not have internet. Am not sure why internet was required...butI ended up paying in US dollars - which was a lot of cash. It would have been good to have been told this earlier, and for management to make other arrangements to allow us to use credit cards.
The room was huge and a bit faded. However seemed clean and lots of hot water. Other issues were a broken shower and very musty bed linen. Mosquito net had some holes. Staff were nice and food was fine.
Recommend? For 50 Euros per night it was OK but will search around for somewhere else when we go back.

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lonsydtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sirenablue, General Manager at La Residence, responded to this review, 24 April 2011
Dear Guest, we take your comments to improve ourselves and provide you with better service.
We have already taken steps to ensure that such problems will not happen again :
• We have changed our internet provider and we do not rely anymore on old phone lines. Now we go through the airwaves with the wimax system ;
• We have improved our system for electronic payment by abandoning the old system which depends on the wired telephone lines and changing for the GPRS system, a standard for mobile derivative of GSM which allows data rates higher and more secure.
We apologize again to all our guest who suffered from inconveniences due to this failure of Malagasy telephone lines.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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25 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • Polish first
  • Any
English first
Tokyo, Japan
1 review
Reviewed 16 October 2010

If you want a moment of calm this is most certainly the place. Located in a non busy part of Tana , A few minutes walking from the hotel ,you can see the nice view of the rice field. the rooms are clean and big ,the owner and staff are very kind and helpful. Their help and recommendations was good.IF twice a day [go&back to center ] the transportation fee was free,it will be excellent!!

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sidi_jun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Residence

Property: La Residence
Address: BP 265 | Ankerana, Antananarivo 101, Madagascar
Region: Madagascar > Antananarivo Province > Antananarivo
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #52 of 59 Hotels in Antananarivo
Price Range (Based on Average Rates): £
Hotel Class:3 star — La Residence 3*
Number of rooms: 16
Official Description (provided by the hotel):
Ideally located in the suburbs of Antananarivo, La Residence offers quietness and comfort in a typical and charmful 64 - rooms hotel with restaurant, meeting and conference facilities. Every friday night, come sing, dance and enjoy a specially dedicated evening for retro songs. ... more   less 
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Also Known As:
La Residence Madagascar/Antananarivo

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