This is not the mufasa backpackers in Lilongwe as mentioned in the Lonely planet! The old Mufasa backpackers was shut down by the government and is now called MufaTsa.
There is no swimming pool and the Christian owner doesn't want to sell beers so the bar is shut down. COCKROACHES everywhere in the kitchen. If you want to toast a slice of bread you first have to shake the toaster so all cockroaches come out. absolutely grose!
The second night ALL OUR STUFF GOT STOLEN!
We decided to go to a restaurant. We were the only guest staying in Mufatsa and decided to leave our values in the locked room. Because there were no other guests and there is a security guard we considered that to be safe.
We came back after two hours and found all our stuff on the ground in the room. My reflex camera and zoom lens, tablet, friends credit cards, sunglasses, external battery, chargers, E-reader, cash money, etc was stolen.
The security guard and the receptionist declared that there were some new guests that checked in with a false name and booked the room in front of us. They sent the security guard for some airtime to town, stole our stuff and left again.
In reality the staff was involved. The security guard called his two accomplices to tell them we left to the restaurant and sent himself for some airtime to have an alibi.
After that the manager came and left again to find a police officer. A police officer came, obvious drunk, to deal with the situation, but his way of handling the situation was a big joke.
The manager promised to sort it out in the morning but it took 3 days before we saw him back.
The manager runs the place together with his sister but you barely see them, if they come they are just there to have some free food the staff makes and it's sad to see that they totally don't care about the place or about the guests.
We asked them to pay back the little cost of our accommodation but they refused. They even negotiated and gave us one night for free. ( we had to stay two more extra nights because this happened.) The manager said this is not the place we were expecting it to be. This is not a five star hotel he said. I concluded that he finds normal that if you stay over there your stuff can be stolen from the staff. The managers sister even laughed with us. Customer care Zero in this place.
To conclude I can only advice to the owner to fire the two managers and the security guard that was on duty that evening as they do not even consider to work to make this place a basic backpackers again. They totally don't care, If not this place will end without guests.
Also this place has nothing to do with Mufasa backpackers in Monkey bay which is a nice place to stay!
- Official Description (provided by the hotel):
- Within crawling distance from shops, banks, and the legendary local market, our lodge is smacked down in the lively center of the capital city Lilongwe. Our new premises, set in a beautiful tropical garden, provide you a secure and peaceful retreat, away from the hustle and bustle of the everyday city life. Find yourself in a very relaxed atmosphere, have an ice cold drink in our cozy bamboo bar or wash the African dust of your body after a long travel with an amazing hot shower. The bar is famous with locals, expats and travelers for its live music evenings and daily happy hour. The restaurant offers some tasty local and international favorites at a great value for money. Mufasa Lilongwe provides a wide range of accommodation, from budget bunk-bed dorms, single bed dorms, private twins, private en-suite rooms with king-size bed or camp site. • Mosquito-netted beds,• Continental breakfast included (except for budget dorm),• High-speed Wi-fi connection,• Free all-day coffee and tea station,• Local and International Menu,• Airport pick up and drop off available,• Well-stocked bar,• Free luggage storage,• Safe for your valuables,• Laundry service,• Ample secure parking,• Tourist information point,• Office services available. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Jovago.com so you can book your Mufasa Backpacker Lodge Lilongwe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Mufasa Backpacker Lodge Lilongwe Hotel Lilongwe