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“Superb Service Delivery”
5 of 5 bubbles Review of Crossroads Hotel

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Crossroads Hotel
Ranked #2 of 12 Hotels in Lilongwe
Zomba, Malawi
1 review
“Superb Service Delivery”
Reviewed 16 June 2014

My 10 day stay at Crossroads hotel was one of the great and memorable experiences in my life. I was warmly welcomed at the reception, I was escorted to my room and the room was beautifully furnished and extremely clean. The breakfast met my expectations as well and I was satisfied.

The location of the hotel is stratetigic in the sense that shops, banks etc are within a stone throw distsnce from the hotel.

One thing I liked the most was that house keeping staff were always ready to assist. They checked my room constantly to make sure I had all I needed to make my stay comfortable.

My ten day stay was like two days meaning it was not boring, infact I would want to stay on.

I strongly recommend Crossroads Hotel

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank A N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review, 20 June 2014
Thanks for the review. The Crossroads Hotel Team is looking forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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148 reviews from our community

Traveller rating
    26
    54
    51
    11
    6
See reviews for
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125
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Johannesburg, South Africa
1 review
Reviewed 11 June 2014

I have used a few hotels in Blantyre and ever since I used Crossroads I have come back due to comfort, hospitality and good food at CopperPot...

A bit pricey for the finishes but very convenient for most places around.

Room Tip: TV is small and old fashion.
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Ernest B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review, 12 June 2014
Thank you so much for sharing your experience. The Crossroads Hotel Team is very glad you enjoyed your stay. Hope to welcome you again soon! :-)
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Lilongwe, Malawi
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 10 June 2014

Crossroads Hotel is ideally situated in the heart of Lilongwe . it has a wonderfull inhouse restuarant which has some amazing food. speciality Indian. it has a conference centre plus a magnificent hall which can be hired for various functions. only problem is that the rooms need a bit of upgrading. most especially the plumbing. also the breakfast which is served compared to other hotels is very bland .

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank imi2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review, 13 June 2014
The Crossroads Hotel Team appreciates your comment. We hope to have you dine with us again at The Copper Pot Restaurant in the near future.

Apologies for the standard of the breakfast. We are always looking into improving our food to match the standards of the Hotel.

Per your comment, We are getting most of the rooms that had a few issues maintained to the right standards. This phase should not take us too long as they were only a few of them. Be certain of a better room on your next visit.
.
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Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 June 2014 via mobile

A reliable, no nonsense hotel about 40 minutes from the airport. It's in a shopping mall so something going on around. Try and get a deal on superior room but the standard looks good enough for short stay. Wifi isn't great but it does continue to work at the airport as everywhere seems to have Skyband.
A rarity in that rooms have hair dryers as most African hotels of my acquaint don't.
The copper pot restaurant serves good Indian food but watch the prices, this is Lilongwe not London.
Odd quirk; a bottle of tonic water is cheaper in the hotel bar than the local supermarket.

Stayed June 2014, travelled on business
Helpful?
Thank Denmattali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review, 13 June 2014
We appreciate your review. I must admit our Internet reception has been quiet a struggle for us but be assured We are doing everything to our best to provide a more reliable Internet service experience to our guests. It shouldn't take us too long to have this problem sorted out.

With regards to the Copper Pot Restaurant pricing, it definitely comes with the fine dining experience. However we will try make our prices more affordable and to the convenience of our customers. See you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 7 June 2014

The hotel is quite good to stay, very decent, quite. The good part again is situated in very good location. The staff there are amazing and always helpful.I have recommended it to my colleagues and my friends that it is a place to stay. Wish the management and staff the best. Thank you for the good hospitality that gave me during my stay with u.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sethamiso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review, 13 June 2014
Thanks for the great review. I'll pass on your commendations to the rest of the Team. Hope to see you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi, Kenya
1 review
Reviewed 4 June 2014

The hotel is set in a nice location with clean, airy, carpeted rooms. The decor is simple and pleasing to the eye. The staff are warm and helpful. The meals offered under the conferencing package especially the breakfast was bland and boring. The meals at the restaurant located near the pool area are way better.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank NgutiV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrossroadsHotel, Guest Relations Officer at Crossroads Hotel, responded to this review, 13 June 2014
Great review. Will pass on your comment with regards to breakfast and make all changes to make your next experience much better.

We are always striving to meet and exceed our guests expectations and this comment comes in handy. Hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edenvale, South Africa
Level Contributor
6 reviews
Reviewed 14 March 2014

Good venue , found it a bit pricey
Great restaurants in complex and you can choose where to dine
Rooms are cosy , but needed more cleanliness and a good spray of aroma
Well a situated in a great shopping center with an ankhs all around

Stayed February 2014, travelled on business
Helpful?
Thank Paulo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crossroads Hotel

Property: Crossroads Hotel
Address: Mchinji Roundabout | Crossroads Complex, PO Box X1, Lilongwe, Malawi
Phone Number:
Region: Malawi > Central Region > Lilongwe
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 12 Hotels in Lilongwe
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Crossroads Hotel 3.5*
Number of rooms: 101
Official Description (provided by the hotel):
The Crossroads Hotel offers guests an illustrious and unforgettable stay. Adjacent to the Crossroads Shopping Complex, on the Mchinji roundabout, the hotel is located within minutes of the central business district, and only 25 minutes from Kamuzu International Airport. The hotel combines business services, contemporary dining and state of the art conference facilities, appealing to both leisure and business travellers, offering convenience and easy access to the city’s finest amenities and 124KMs north – east of Lake Malawi. ... more   less 
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