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“Nice mid-range hotel”

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Le Suffren Hotel & Marina
Ranked #2 of 4 Hotels in Port Louis
Victoria, Canada
Level 5 Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Nice mid-range hotel”
Reviewed 13 September 2013

The hotel sits on a river near the port. The rooms are clean and the staff friendly and helpful. In-room Internet is expensive but there are areas in the hotel where wi fi is available at no cost. Although the property advertises a pool and fitness facility these are in fact not part of the hotel but its sister facility across the river. A small free shuttle boat runs back and forth between the two facilities. Both facilities honour billing to your room in their restaurants. The on site restaurant has a lovely breakfast buffet included with the room rate, and the service is generally good, with occasional lapses. Dinner menu is not extensive but food nicely prepared and presented.. Many fish choices, and some dishes quite spivey. . If staying for any length of time an upgraded room is worth the money for the extra space and furnishings. A room facing the river is generally preferred, but expect a lot of noise on Friday nights from the club below especially when ships crews are in. The hotel is an easy walk to basic shopping and short cab ride to major business section.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 837SherryM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (96)
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Bedford, United Kingdom
Level 4 Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 September 2013

I was surprised to read some negative reviews from other guests. I found my stay was fantastic all round. I travel all over the world on business and rate this hotel as one of the best I have stayed in. This review may be based on an up grade to a spectacular room but I found the staff and service to be second to none. I will use the hotel again and highly recommend it based on my experience. It is located close to the centre and shopping mall with restaurants. The local markets are good but be prepared to barter and keep a safe hand on your wallet.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ian s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nairobi
Level 3 Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 September 2013

Despite booking ,room was not ready on arrival at 8.30pm .Room cleaning was not done on second day of our stay.On check out day,our bill was inflated by mini bar consumption of 512MUR.Service was very slow at breakfast.WIFI was free only at reception area.Location of hotel is very near to water front was advantage and bed was comfortable

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sureprog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
1 review
Reviewed 14 August 2013

Though I stayed only for 4 days it was a great experience. The seafood was excellent (yes, I tried almost everything on the menu. The people were also great and I would like to mention Shiva, the front office manager was very helpful. Justina and Stephanie, the two receptionists also went out of their way to make our stay a pleasant one. Gerrard, the restaurant manager and supported by Shamir, Avinash and Jyoti also provided great service. Thumbs up to the chef. And of course, the water taxi is a great innovation.

Room Tip: The rooms facing the marina receives excellent sunlight. You can keep a tab on the bar area as well...
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shankhayan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 4 Contributor
45 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 8 August 2013

Having had lunch here before, I was keen to stay over during my next visit. So I changed from Hennesey Park to Le Suffren.
Check in was quite slow, 2 staff who took an inordinate amount of time to check in the gentlemen before us, eventually got around to helping us. At 17.00 the room was not ready and we had to wait. Sure it wasn’t for long, but by 5pm you would have expected the rooms to be ready.
Once we got to the rooms they were quite comfortable. Beds were good, curtains were substantial keeping out light, and the layout was functional. Bathroom amenities were adequate although the water pressure was low and the towels were very thin – not quite 4* standard. The TV was a decent size but the channels on offer did not concur with the TV guide – small issue but I had wanted to watch a program that family had featured in.
Breakfast was a good spread and fresh fruit and pastries were of a high standard although the service was a bit slow. The bar, whilst well stocked and populated was afflicted with the same issue – slow service.
The service issue really became apparent though in the restaurant. Probably the worst I have experienced in 20 years of visiting the island. At dinner, we waited 15 minutes to get a menu and had to ask 3 different waiters. When it came, it was dirty which is off-putting. Also the waiter had food stains over his uniform (not old and faded, but congealed egg / tomato / chocolate) and really should not have been in front of diners.
When dinner finally arrived the salad was soggy and drenched in a fatty sauce and my colleagues curry was cold. When he complained, the waiter offered to microwave it.
We tried again at lunch the next day only to be waiting for the food for 25 minutes. This time the baguette was like concrete and was impossible to eat. When I asked for another coke to a waiter rushing past (there were only 3 tables occupied so it was hardly busy), he put his hand up and said “wait”. Quite disappointing.
One final gripe is that as a business hotel wireless should be high quality and free. It is free in the public areas but in the rooms you have to pay. A silly and outdated policy.
Check out was OK accept that they tried to charge for a transfer when it had been prepaid.
In short, I will not stay here again.

Room Tip: Stay away from the bar area and level 2 is better.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bizfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth
Level 5 Contributor
58 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 7 August 2013

We stayed at Le Suffren for three nights on a B&B basis. Although the rooms are reasonable, with comfortable beds, the service desperately needs improving. On two mornings at breakfast my (straightforward) order for cooked items was forgotten. On the second occasion, after reminding the waiter I was brought hash browns and ham (I ordered hash browns and tomatoes and beans - I'm vegetarian). At no time did we receive an apology from the waiter. At other times drinks took a long time to arrive, and when we asked the receptionist if there were any tourist attractions/visits in Port Louis she just shrugged her shoulders and said 'not really'!

This hotel is supposed to be four star but in our experience the service in no way matches this. One redeeming feature is when I complained on checking out the manager refunded the cost of one morning's breakfast and assured me the problem would be dealt with.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karl80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Illinois
Level 6 Contributor
138 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 1 August 2013

This was my second time in Mauritius. The first time I stayed at the hotel next door, the Labourdannis. I would stay at Le Suffren between the two. The breakfast buffet is better, the coffee is better. The service is the same. Big tip though, get a room that isn't facing the restaurant/bar. On the weekends they turn that space into a night club until about 2 am, and its impossible to sleep!

Room Tip: Big tip though, get a room that isn't facing the restaurant/bar. On the weekends they turn that...
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Itravelalot1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Suffren Hotel & Marina

Property: Le Suffren Hotel & Marina
Address: Le Caudan, PO Box 91, Port Louis, Mauritius
Region: Mauritius > Port Louis District > Port Louis
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 4 Hotels in Port Louis
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Le Suffren Hotel & Marina 4*
Number of rooms: 102
Official Description (provided by the hotel):
Situated on the waterfront node in Port Louis next to the Caudan Waterfront and the Labourdonnais Waterfront Hotel, Le Suffren Hotel & Marina offers both business travellers and holiday makers alike a unique location in the capital of Mauritius. Ideally located within walking distance of the central business district and close to the Pailles International Convention Centre and Cybercity, Le Suffren is also within easy reach of the various cultural and tourist sites in Mauritius. Facing the marina or the mountains, our 102 bedrooms offer great levels of comfort in a modern décor. ... more   less 
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Also Known As:
Le Suffren Hotel And Marina
Le Suffren Hotel & Marina Mauritius/Port Louis

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