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“Comfortable, not exceptional”
Review of Pestana Rovuma

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Pestana Rovuma
Ranked #10 of 23 Hotels in Maputo
Reviewed 21 July 2014

Stayed three nights, room was clean and comfortable. Good range of choices for breakfast. The meals at both the coffee bar and restaurant were acceptable, but not exceptional. Given the range of choices in Maputo, I'd stay here again.

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Tedd T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded 6 July 2015
Google Translation

Caro Hóspede,
Em primeiro lugar, agradecemos desde já a sua observação construtiva feita em relação a sua estadia no Pestana Rovuma, e gostaríamos que aceite desde já, o nosso reconhecimento pela valiosa contribuição e queira por favor aceitar as nossas sinceras desculpas pelos eventuais transtornos causados.
Todos os pontos apresentados mereceram a nossa especial atenção e partilhamos com as nossas eqquipas.
A sua voz é um valioso contributo que nos permite melhorar a nossa qualidade de serviços.

Atenciosamente,

Vasco Manhiça - Director Geral

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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56 - 62 of 236 reviews

Reviewed 20 July 2014 via mobile

I recently stayed here on a business trip and I was pleased with the scenic cityscapes that this historic hotel presents.

However, the Wi-Fi was rather slow and the meeting areas need an update alongside the rooms. This is not a business hotel.

Stayed: June 2014, travelled on business
Thank Arcan0m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded 6 July 2015
Google Translation

Prezado Hospede,
Em primeiro lugar, agradecemos desde já a sua observação construtiva feita em relação a sua estadia no Pestana Rovuma, e gostaríamos que aceite desde já, as nossas sinceras desculpas pelos transtornos causados.
Todos os pontos apresentados mereceram a nossa especial atenção.
É de referir que é para nós muito importante ter partilhado connosco a sua experiência, porque a sua voz é um valioso contributo que nos permite melhorar a nossa qualidade de serviços.

Atenciosamente,

Vasco Manhiça - Director Geral

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

Whoever gave this hotel a four star rating was probably drunk. It does not even deserve 2 stars. The staff at reception are uninterested and not friendly. no one told me about the hotel facilities, when and where the breakfast is, or accompanied me to my room. I had to carry my own luggage.The rooms are basic and could do with some renovating. The breakfast is nothing to write home about. Wifi connection was the worst I have ever experienced! The hotel, for the price one pays, has to improve considerably!

  • Stayed: June 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Abongile S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded 6 July 2015
Google Translation

Prezado Hospede,
Em primeiro lugar, agradecemos desde já a sua observação construtiva feita em relação a sua estadia no Pestana Rovuma, e gostaríamos que aceite desde já, as nossas sinceras desculpas pelos transtornos causados.
Todos os pontos apresentados mereceram a nossa especial atenção.
É de referir que é para nós muito importante ter partilhado connosco a sua experiência, porque a sua voz é um valioso contributo que nos permite melhorar a nossa qualidade de serviços.
Atenciosamente,

Vasco Manhiça - Director Geral

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

This hotel is in serious need of some attention. No way that it can be a four star hotel. The lifts are barley working, the rooms need attention, please, what hotel has two single beds pushed together to make a double? The towels are so bare I had to use them all to dry myself. I was so tired from my trip through the border that I didn't complain and just went to bed. I have had the pleasure of staying at other hotels in Maputo which gave lived up to price and rating, but this has been the worst.

Stayed: June 2014, travelled on business
Thank Rob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded 6 July 2015
Google Translation

Caro Hóspede,
Agradecemos a preferência de V. Exa. pelo Pestana Rovuma Hotel, bem como a Sua disponibilidade de ter partilhado connosco as suas valiosas observações.
Reiteramos desde já as suas observações construtivas, e gostaríamos que aceite desde já, as nossas sinceras desculpas pelos transtornos causados.
Todos os pontos apresentados, mereceram a nossa máxima atenção, e a devida atenção prioridade.
Reiteramos o nosso pedido de desculpas agradecendo a preferência pelos nossos serviços, rogando que ainda sejamos merecedores da vossa confiança.

Atenciosamente,

Vasco Manhiça - Director Geral

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

our stay at the Pestana-Rovuma Hotel was nice but the staff at the hotel were unfriendly, especially at the restaurant. the rooms were clean and the internet was working though slow. but we enjoyed our stay.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank katlegomsoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded 6 July 2015
Google Translation

Caro Hóspede,
Em primeiro lugar, agradecemos desde já a sua observação construtiva feita em relação a sua estadia no Pestana Rovuma, e gostaríamos que aceite desde já, as nossas sinceras desculpas pelos transtornos causados.
Todos os pontos apresentados mereceram a nossa especial atenção.
É de referir que é para nós muito importante ter partilhado connosco a sua experiência, porque a sua voz é um valioso contributo que nos permite melhorar a nossa qualidade de serviços.

Atenciosamente,

Vasco Manhiça - Director Geral

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

Booked through agent recently, and unfortunately most hotels were fully booked. The location however is one of the best for businesses.

Lobby is old and dingy and elevators are as old as they come. Carpark is extremely packed except Saturdays and Sundays. There are a few shops, offices in the same building, but now whatsoever interesting.

There is an alfreso cafe, and a bar in the first floor and a restaurant also in the first floor. except for the cafe, patrons are few. Food is acceptable though.

Room was a great let down with the price it is charging (breakfast included). First night, airconditioning was not only noisy, it ran out of gas. After repeated attempts over the counter to get someone to fix the unit, did the air-conditioning worked, though as noisy as before.

Bathroom leaves a lot to be desired. There was a day, I went without showering due to brown/chocolate running water. Room service however is clean fast and efficient.

Room Tip: Inspect Room before moving in.
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  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MELAKABAGUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded 7 July 2015
Google Translation

Caro Hóspede,
Em primeiro lugar, agradecemos desde já a sua observação construtiva feita em relação a sua estadia no Pestana Rovuma, e gostaríamos que aceite desde já, as nossas sinceras desculpas pelos eventuais transtornos causados.
Todos os pontos apresentados mereceram a nossa especial atenção.
A sua voz é um valioso contributo que nos permite melhorar a nossa qualidade de serviços.
Atenciosamente,
Vasco Manhiça – Director Geral

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2014

The Pestana-Rovuma Hotel in Maputo is very nice and has a good location in the very city centre. The staff are very friendly and helpful, and do their utmost to make you feel at home and help you with everything you might need. The rooms are good, the bathrooms and the house-keeping also. The hotel itself and the rooms are tastefully furnished and there is an atmosphere of calm and tradition. When it comes to food, I especially enjoy their breakfasts, but the bar and restaurant are also nice and cosy. There are good shops and ATMs, and a coffee shop in the same building, and taxis are easily found just outside. Staff will help to find you one.
However, the little room in the lobby with two computers and Internet connection is unpleasant and a bit dirty. Also, even though the hotel pool is nice, there are no changing facilities or lockers, and they don't provide bath towels - not yet anyway.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Zekigal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VascoManhica, Gerente geral at Pestana Rovuma, responded to this reviewResponded 8 July 2015
Google Translation

Caro Estimado Hóspede,
Agradecemos a preferência de V. Exa. pelo Pestana Rovuma Hotel, bem como a Sua disponibilidade em partilhar connosco a sua experiencia.
As suas observações mereceram a nossa especial atenção e ficamos satisfeitos em saber que os nossos serviços corresponderam às suas expectativas.
Partilhamos os seus comentários com toda a equipa que ficou orgulhosa e motivada para melhorar cada vez mais, corrigindo o que menos o agradou.
Atenciosamente
Vasco Manhiça – Director Geral

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Rovuma

Address: Rua da Se 114, Maputo 4376, Mozambique
Region: Mozambique > Maputo Province > Maputo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#7 Luxury Hotel in Maputo
Price Range: £60 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Rovuma 4*
Number of rooms: 119
Official Description (provided by the hotel):
The Pestana Rovuma is a 4-star hotel in the city of Maputo, Mozambique. It is located in the centre of downtown, next to the Cathedral and City Hall. The Tunduru botanical gardens are only 400 metres away. It is the ideal location for discovering the capital of Mozambique. The Hotel offers an outdoor swimming pool, gym, business centre, a restaurant and a bar. It offers a car park and conference rooms. In addition, it has a small shopping area at the entrance to the hotel. The rooms offer enviable views of the city and Maputo Bay and a large number of the rooms have balconies and free Wi-Fi. ... more   less 
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Also Known As:
Pestana Rovuma Hotel And Conference Centre

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