Looking for a nice long weekend in Macaneta, we found available rooms in this property, unfortunately have to say.
When contacting them for information about the place, they offered us 3 chalets for us, a group of three families, all with children. Looked good, so made the reservation ,being asked to pay in advance 50%, what looks quite normal for a long weekend, suddenly asked to pay full booking in advance, what we rejected. In any case, just stepping in, we were forced to pay for the full amount.
Just after proceeding with the payment, we were informed not by the manager who received us but by one of the cleaning ladies (great person, very kind and helpful, have to say) that two up of three refrigerators were not working. Being used to Africa, we considered that we may be able to keep all our food and drinks in a single room. But it doesn´t stop there, was just the beginning ... In nay case, when asking the manager about this problem, the answer (typical by the way) was that the morning after they will promptly call a technician to solve the problem, technician that never came during the long weekend.
In one of the rooms the light didn´t work. In the other what fails was the shower.
At least the food on the first night was good, and service appropriate. They brought us two grills the next morning on our request, quite old and a bit nasty, but in any case, we managed to prepare a very nice food, for sure the best of all the weekend.
In the night we came to the restaurant encouraged by the good experience the night before and ordered for the children very simple dishes to be prepared, omelettes. More people arriving to the restaurant, all of them being served, nothing of the children. Asked and asked several times, and just after strong complain, three omelettes came one hour later when most of other guests had already left the place after eating.
So, for sure not a pleasant experience, poor management, partially covered by some of the staff being very nice and helpful but for sure not enough for us to even consider to come back again. Look for another place in Macaneta, for sure you will enjoy more without too many problems and discussions.
- Official Description (provided by the hotel):
- Macaneta Holiday Resort is situated 30 km north of Maputo, which is located between Inkomati River and the Indian Ocean on the east side. To reach at Macaneta you need to cross the Inkomati River by ferry. Drive through +/- 8 km in sandy road. Macaneta Holiday Resort has safest beach, temperate water and stunning scenery from miles around. Warm hospitality and most excellent seafood. ... more less
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