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“good stay in monte carlo”
5 of 5 bubbles Review of Monte Carlo Hotel

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Monte Carlo Hotel
Ranked #15 of 22 Hotels in Maputo
Maputo, Mozambique
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“good stay in monte carlo”
5 of 5 bubbles Reviewed 1 March 2013

nice and clean room ,safe in hotel,swimming pool
i saw many many indian are staying in monte carlo .
we are requesting to hotel to start making asian food
taxi are there
pick up and drop from air port is good to passenger

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ahersr13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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62 reviews from our community

Traveller rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Fujairah, United Arab Emirates
Level Contributor
8 reviews
4 of 5 bubbles Reviewed 22 February 2013

I have stayed here for two trips one being 26 days and the recent a whooping 94 days and must admit that staying here is value for money. Moderately prices and nice lean airy rooms it is a dream to be in a place where there are no thefts and one can be sure that there will be no cheating or overcharging. Located close to the city hub there are many cars and tuktuks around or one can even walk. The cuisine is leaning to the Portuguese/Mozambican palate and with the number of Indian making a beeline to the hotel the management would be expected to add a couple of Asian dishes soon. What is only the sore point at the Hotel is that they have lately stopped serving alcohol!!!!!!!! Man in Mozambique it would seem the biggest sin where even gas stations sell booze. Stupid to say the least and hopefully the Ministry will rap them on the knuckles soon. A smallish pool to cool down and a terrace for coffee, a newly made conference room and 58 rooms the hotel is a decent 3 star accommodation suiting both short and long term travelers. Thumbs up to MC- Maputo !!!!!!!!!!!

Room Tip: Avoid rooms near the staff quarters close to the house keeping area
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sanjaygee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
44 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 10 December 2012

The door locks perform poorly, and a reset is required quite regularly. One of my colleagues experienced this in extremes late at night: his door would not open and the master key also failed. The manager (at home) had another key that would work, but he refused to come to the hotel. The desk staff gave a new room, leaving his old room locked and with all his luggage. Since the manager didn;t show up the next day, desk staff suggested to stay in the new room until the next day - without clean clothes, computer ,etc. Since he refused and threathened to force the door open, they agreed to break a window from the outside. He could access his luggage again and stayed in the other room. On checking out, a charge for a broken window appeared. How low can you get? The manager refuses to accept his duties in relation to a client in need and blames the results on the client.

Kitchen personnel is overly loud, particularly early in the morning and late at night, and desk staff seems unable to correct this.

No more alcohol served in the hotel.

Rooms are simple and sometimes clean. They sorted out their internet problems and service was good now.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rool V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Maputo hotels

Leeds, UK
Level Contributor
103 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 bubbles Reviewed 23 September 2012

I am staying at the Monte Carlo right now as I write this and I have been here for just over two weeks with another 10 days to stay.

If you’ve read any of my previous reviews, you’ll know I do lower my expectations significantly when I go to different countries but there’s a difference between poor customer service and downright rudeness. I can (usually) forgive the former, but not the latter. I experienced this the other night when I was asking for change for a MT 500 note and the attitude I received as a result was not commensurate with the triviality of the request. Which left a sour taste. I spoke to the Director / General Manager the following morning who demanded to know who it was; I just told him it would be easy to figure out who it was from whoever was on shift the night before and he said he would come back to me that evening. On my way back in that evening, I passed him in the reception area and he said ‘good evening’, but no word about the complaint I made (and I rarely complain). It’s been 3 days since and I still have heard nothing. Mind you, I also haven’t seen the chap in question, so maybe the two are related. I don’t know. Apart from that small instance, it’s not so bad…

Oddly enough when I checked in a couple of weeks ago, it was the same chap that gave me the attitude. He was much more pleasant then. There is a sign with the exchange rates on it for USD, Rand and EUR, however they don’t do exchanges. Next door to the hotel however there is a forex which is fine, however I found out that you are better off using money changers which you can find in almost any shop and the rate is much better. Also next door to the hotel is a bottle shop, which is a cheaper and better alternative than buying the drink in the hotel as there is more to choose from.

Oh and I got stuck in the lift after checking in for 20 minutes. The emergency phone didn’t work but the alarm did. Shame that nobody responded to the alarm quicker; it was actually one of the Housekeeping staff who eventually came to help.

Breakfast is fine – a bit samey after the amount of time I have spent here, but that’s always going to the case. I now grab a coffee if I can (depending on how busy it is) and sit outside to drink it before heading to work. The menu for the remainder of the day is also fine and I have had everything from it. There are many alternatives such as the Indian restaurant 30 seconds from the hotel and also a menu that one of my colleagues gave me that you call on a central number, choose from wherever you want the food from and they deliver it to your room.

The rooms are fine and yes, a little tired, but they are functional. No water boiler or kettle, no fridge and four coat hangers in the cupboard. In my room, I am furthest away from the Wi-Fi router in the corridor. So the connection is sometimes intermittent. If I move closer to the door, then the connection is constant most of the time. It’s not practical, but it works and it is complimentary. The connection downstairs in the communal area is strong, so no problems there. The rooms are clean and are cleaned every day. I have had no problems with that or security, but you should be locking your valuables away anyway. If not, then you are asking for trouble.

Massage services are available in-room. And we all know what that means. On some nights you will see a steady stream of women, who are not guests, coming in and out of the hotel and also the rooms. If you are sitting in the communal area, you may also be approached. This is not uncommon practise and might be a bit of an eye-opener if you haven’t had any exposure to this. Be polite and you will not be hassled any further after you say ‘No’. Unlike the Holiday Inn Express at Dubai Airport (also reviewed) where ‘No’ does not mean no…

There have only been three reviews posted about this hotel this year and some of the previous reviews are quite damning. And understandably so. One of the main gripes on the reviews is the bad attitude of the staff. What you have to bear in mind is that the staff have not had any customer service training. They are just people who happen to work in a hotel. They don’t smile, they don’t know how to treat guests as you might expect in hotels in a more developed country. If you ask for something, you will get it, but do not expect anything more than that. So as long as what you request is carried out, then that should be the level or your expectations. However, as mentioned previously, there is no call to be rude. Absolutely none. And in any walk of life, that is unacceptable behaviour.

The price of my room in the hotel is USD 120 a night. If you prefer to stay at the Avenida, the Polana Serena, the Cardoso, the Radisson or the Holiday Inn, expect the price to at least double, but don’t necessarily expect the customer service levels to align with that. As in the title of the review below this, you do have to get real to a certain extent. But that’s you choice as it’s your money!

Room Tip: If you want a good Wi-Fi connection, then try to get a ground floor room or one that is near the lif...
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Crouching_Hippo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Twickenham, United Kingdom
Level Contributor
135 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed 10 July 2012

Hotels in Mozambique are either very expensive or moderately expensive - or a disaster. This is in the moderate bracket. I've been staying here since 2009 - maybe 6 or 7 times and it's the best place I can find in Maputo to balance budget and quality. But you have to get with the programme, so chill out - its ok.

First of all they don't answer emails and tell you when you call to send a fax to confirm and then they ignore that until you call again. It's just what they do. When you check in, you may be given a room that has someone already in it....but you can eventually get your own room:-)

The rooms are relatively clean, just a little tired perhaps. And yes be aware of security - keep your valuables with you. I have never experienced any problems there though and have left my laptop in my room on many occasions. I'm not such as fan of the breakfasts as other reviewers and I agree that the breakfast staff could cheer up a bit.

The wifi has been completely rubbish in the past but was much better when I last stayed there, until it collapsed!

The food is fine and the service is generally friendly (except breakfast) and prompt. There have been renovations to the reception area and there is a small pool and outside area. It's in a safe part of town and you can walk into the centre - even at night.

But overall, this is Mozambique, its not a developed country and its trying to get there. Bear with - or overpay in other places or take cheap & very nasty - your choice.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Toffeeman1878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
108 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 28 May 2012

Choose this Hotel on a choice of 2 overpriced options. This was cheaper, breakfast was ok a tad boring after 2 days of the same though. Room was ok, apart from intermittent internet connections and am sure i got some bites, or was it the savanah cider that i was drinking ? Location was good, taxi's were overpriced everywhere, shame the Hotel did not change money, don't count on this and be wary of what credit cards you use, their cc charge machines are on the blink regularly

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 10 May 2012

Rooms in the main buildings are old, dark, not well kept, not nice environment to work. In my room, windows and safebox were broken. Rooms in the new block (behind the main) are small, with almost no windows and look like hospital. Breakfast is acceptable. Must be verry aware about your belongings, becouse things are stiil happening. The location is good, but it is in a one way street that makes you go though big rounds to get somewhere. The evening and mornig traffic does not help.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank matapa b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Monte Carlo Hotel

Property: Monte Carlo Hotel
Address: Av. Patrice Lumumba 620, Maputo 1100, Mozambique
Region: Mozambique > Maputo Province > Maputo
Amenities:
Swimming Pool
Hotel Style:
Ranked #15 of 22 Hotels in Maputo
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Monte Carlo Hotel 3.5*
Number of rooms: 261
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