This is a hotel that, on the outside, is beautiful. Public areas are well maintained and it is a comfortable place to stay. Interestingly, many of the rooms are separate from the main hotel building and require an outdoor walk and flights of stairs (no elevator available) to reach. In the US, this would probably be a 3.5 star hotel. Service was terrible. It is, for example, not reasonable to take 75 minutes to serve a lunch. My impression was that staff had not been adequately trained and that performance standards were quite lax. I attribute the poor service to management. I would expect much more from a Serena. We have stayed at a number of Serena hotels. This was clearly one of the best looking on the outside but worst functioning on the inside. There are quite a few luxury hotels being built in Maputo along the sea. As they open, I would expect to see business at the Polana Serena decline quickly. Yes, it is fun to stay at a grand hotel with vestiges of that grand hotel era feel. But, it is not fun to have to suffer the poor service offered at the hotel. By the way, the door to our balcony would not lock. None of the staff seemed to care about his so it stayed that way throughout our stay.
- Official Description (provided by the hotel):
- The “Grand Dame” of Africa, as the Polana Serena Hotel is widely known, is a must-see historical landmark when talking about the city of Maputo. The elegance and splendour of its façade are the living memory of bygone colonial times; its luxurious interiors whisper stories of the many generations who spent nights protected by the hotel’s majestic walls, kings and queens, ambassadors and presidents, princesses and common travellers; its gardens, perfect and romantic lookouts offer a breathtaking view over the Indian Ocean.Built in 1922 in the heart of Maputo, one of the most exclusive residential areas, the Polana Serena Hotel belongs to the elite of the most famous hotels in the world. The splendor of its colonial lines blend tradition and art, making your stay an unforgettable journey through the past, looking to the future. Faithfull to the Serena Group philosophy of integrating architecture with cultural heritage, the Polana Serena Hotel offers a mix of elegance, grandeur and ethnicity, in a space equipped with the most modern solutions, luxurious facilities and excellent service. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TravelClick, Jovago.com, Expedia, TripOnline SA, Hotels.com, Evoline ltd, Ebookers, HotelQuickly, HotelsClick, Cancelon and 5viajes2012 S.L. so you can book your Polana Serena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.