(Warning: A schizophrenic review follows.)
We stayed at the Vertigo a few weeks previous, and we were impressed. The place was wonderfully situated in the hills overlooking Windhoek, the lone staff member, Anthony, was pleasant and really helpful, and overall, the hotel was modern and swank. The rooms contained unique attributes, like Italian showers, and the beds were really comfortable. The breakfast was excellent, and the espresso maker was a big plus. Because of this, we largely disregarded the broken toilets in two of the three rooms we occupied.
Following our stay here, we left on a trip through Namibia, and we returned to stay here one more night before departing. What followed was a nightmare.
Upon arrival, the hotel was nearly empty, much like the week previous. We asked Anthony, who was, again, overly helpful and pleasant, whether the hotel could prepare dinner for us, as our small children were tired and completely unprepared to eat at a restaurant. He mentioned that the hotel wasn't staffed to cook that evening. No problem. I left my wife and kids at the hotel while I went to find food for us.
Upon returning more than an hour later, I found the owners throwing a large dinner party with ten of their best friends, children included. The party was sitting outside and was loud, to say the least. Because our room was situated directly across from their table, our children, one an infant, were still awake long past their bedtime. I learned from my wife that earlier, the owners' guests had treated her rudely, and the owners weren't contrite in the least about throwing a party at their place of business, irritating paying guests.
I went to speak with them, and when I mentioned that we had two kids trying to sleep, one of the owners said that she would keep the guests' children quiet. What? WHAT?! I sort of glanced outside at their large dinner party, and then through her thick skull she finally got the hint. Afterward, they moved inside, which was nice, but this presented further issues: We had no access to the main part of the hotel, so my wife was relegated to our room, and I sat outside in the cold to read.
Further mentions: 1) The Vertigo is not cheap. 2) Our toilet was still broken a week later. 3) Our bathroom was infested by a large colony of ants on a towel during our last morning.
Needless to say, our experience at this hotel was miserable, one of the most illogical and awful I've experienced. The owners were completely unprofessional and self-interested, and while their staff member, Anthony, was great and shouldn't be implicated in this at all, it was still an unfortunate time.
Do not stay at the Vertigo.