We stayed one night and pre-booked direct to get a good rate. Excellent value for money. The rooms were quiet and of excellent quality together with the common areas of the hotel. Great central location. Reception service was a bit hit and miss. Some of the staff are still feeling their way around the running of the hotel.
We ate dinner (a la carte) and breakfast at the hotel. The food was well cooked and of a good standard. The service in the restaurant was disorganised and a lengthy ordeal at dinner. Reading a previous review any dish containing mushrooms seems to be a problem as we ordered a menu dish containing mushrooms and it was delivered minus the mushrooms but also without any explanation or apology. Our dessert choice (from the small number available) was "out of stock" however one of the waitresses did offer an apology and provided us access to the buffet desserts. The mushrooms seem to be reserved for the breakfast buffet as there plenty on offer the following morning.
The massage at the Spa was exceptionally good and well worth the extra effort we had to make to secure the booking. Both therapists were very well trained and it was one of the best massages we have had in a very long time (massage connoisseurs). The Spa was unattended so left the Front Reception to make the booking. They failed to do this so we tried again later in the day and finally managed to make the booking.
The rooms very much have that brand new feeling. The bathrooms could do with a main door however were very spacious and luxurious in the King Deluxe room.
The wireless service in the rooms is "still to come" however is available in the common areas for a fee.
All in all was an enjoyable 5 star experience and we would stay there again.
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- Also Known As:
- Hilton Windhoek Hotel Windhoek