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“One of the best Hilton Hotels in Africa”
Review of Hilton Windhoek

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Hilton Windhoek
Ranked #1 of 17 Hotels in Windhoek
Reviewed 28 June 2012

I stayed here in May and was pleasantly surprised with the quality of the hotel. Rooms are brilliant and very modern with everything you need and comfortable beds. Since I only spent a night on business I didn't eat in the restaurants but I did meet people for drinks at the Sky Bar at the top of the hotel which has fantastic views over Windhoek and definitely the place for sundowners. The gym is well equipped and the executive bar and meeting area is well kitted out. Service was very good and the staff are friendly.

The rates were very reasonable when compared to other hotels in the area which are far older, and it will definitely be my hotel of choice in Windhoek. I would rate it as in the Top 5 hotels on the African continent.

Room Tip: Upgrade to executive floor rooms and you will have automatic access to the executive lounge which ha...
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  • Stayed: May 2012, travelled on business
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Thank Rakman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 June 2012

Dear Rakman,

Thank you very much for your kind words, which makes all our efforts after 1 year of operation truely worthwile.

Looking forward to welcoming you back in the near future.

Best regards

Roman

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1,072 - 1,078 of 1,472 reviews

Reviewed 20 June 2012

My son was in a car accident in Namibia and had to stay at the hotel for one night with an injured neck after being released from hospital before I could get out to be with him.

The duty manager said to him that he would check regularly that all was OK and then he duly did this - every two hours.We did not ask for this, it was on his initiative.

That is truly thinking of the customer. Well done.

  • Stayed: June 2012, travelled solo
    • Service
Thank 120Paul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 June 2012

Dear 120Paul,

Thank you very much for your kind comments and I am glad to see that you like 'The caring behaviour' of my team, we have rewarded them with some starbonds, our internal way to recognise efforts of our Team Members when they go the extra mile for valuable guests such as yourself.

Looking forward to welcoming you back in the near future.

Best regards

Roman

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Reviewed 17 June 2012

Staff was very nice. The views are lovely. As an international Hilton, it does not disappoint. I would definitely stay here again if returning to Windhoek.

  • Stayed: June 2012, travelled on business
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Thank milklady58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RomanKopacek, General Manager at Hilton Windhoek, responded to this reviewResponded 19 June 2012

Dear Milklady,

Thank you very much for your kind comments which I have taken the liberty to share with my team. Looking forward to welcoming you back in the near future.

Best regards

Roman

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Reviewed 14 June 2012

I stayed for one night in windhoek and can say that i would stay there again. The best hotel in Windhoek and miles ahead than the rest.
The property is new and the rooms are spacious. The fittings and furnishings are world-class and so are the toiletries. And the views from the room and the hotel roof-top are lovely.
However, the check-in was a bit of a disappointment and felt that it could improve a lot and hence the 4 star rating.

Room Tip: Make sure you book the top floor rooms and carry exercise gear to make good use of the gym.
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  • Stayed: June 2012, travelled on business
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Thank Swaptraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RomanKopacek, General Manager at Hilton Windhoek, responded to this reviewResponded 15 June 2012

Dear Swaptraveller,

Thank you very much for your kind comments and your rating. Please be assured that we are currently within a restructuring and re-training process within the FO team to further improve our overall check in and check out experience.

Looking forward to welcoming you back in the near future.

Best regards

Roman

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Reviewed 11 June 2012

This Hilton is one of the best I've ever stayed in around the world. The rooms were spacious, clean and well appointed. We used the Executive Lounge for afternoon glass of wine and for breakfast. The service and offerings were suburb! The hotel is located directly within the city center and within easy walking distance of the craft center and other tourist sites. We used the hotel on our return from Etosha and couldn't have been more pleased.

  • Stayed: May 2012, travelled as a couple
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Thank HSBFET
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RomanKopacek, General Manager at Hilton Windhoek, responded to this reviewResponded 15 June 2012

Dear HSBFET,

Thank you for your excellent review and I am glad to see that you thoroughly enjoyed your stay. Believe me it is comments like this which make our efforts truely worthwile.

Looking forward to welcoming you in the near future.

With kind regards

Roman

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Reviewed 6 June 2012

Great hotel developing into an outstanding hotel. Housekeeping was inconsistent as was hot water. Otherwise, the facility is really beautiful in a good, central location.

  • Stayed: May 2012, travelled on business
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Thank Ken H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RomanKopacek, General Manager at Hilton Windhoek, responded to this reviewResponded 10 June 2012

Dear Mr. Ken H,

Thanks for your overall kind comments - and be reassured that I have taken necessary steps with our HSKG and Engineering team in regards to challenges observed.

I am glad to advise you that recently we have had all our Team Leaders put through a rigoros 5 days trainingsprogram which will certainly assist to improve our service even further.

Looking forward to welcoming you back in the near future.

Best regards

Roman

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Reviewed 26 May 2012 via mobile

Brand new hotel; inviting, comfy, soft, clean beds; ultra modern decor; phenomenal buffet breakfast; very friendly staff; helpful cheeky concierge; value for money.

  • Stayed: December 2011
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Thank Rockolas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RomanKopacek, General Manager at Hilton Windhoek, responded to this reviewResponded 10 June 2012

Dear Rockolas,

Thanks for your kind and positive comments. What more can I add then it is such comments which make our efforts truely worthwile,

Looking forward to welcoming you back in the near future.

Best regards

Roman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Windhoek

Address: Rev. Michael Scott St, Windhoek, Namibia
Phone Number:
Region: Namibia > Khomas Region > Windhoek
Amenities:
Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Windhoek
#1 Spa Hotel in Windhoek
#3 Business Hotel in Windhoek
Price Range: £98 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Windhoek 5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Hilton Windhoek Hotel Windhoek

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