This is a very well-located hotel, especially if you are getting to or from the Windhoek airport. The parking downstairs is quite ample and free (at least for the Platinum or Diamond members). Not much around within walking (if you are that kind of a person) or driving distance....
The hotel is clean and proper, well-kept and well-run - though I cannot hide the bitterness of being completely mistreated as a Diamond Member of the Hilton chain, but that's just venting :)
Rooms are very nice, well-equipped, have at least one European plug, so you don;t have to worry about those weird Namibian/South African adapters. Air conditioners are quiet, efficient, though the elevators ding quite loudly, so make sure to be away from them. Linens and towels are top notch, with the usual Peter Thomas Roth toiletries on offer.
The restaurant food was the blandest I ever had, the service was awkward, white wine warm, and the food choices were amazingly unimpressive. Avoid, at all costs.
The pool on the top floor is a pathetic little water hole, so do not get your hopes up, but the views from up there are quite nice.
The lounge is poorly stacked - no food, just snacks, and I was charged for the white wine, as there were none in the refrigerator - the lounge clerk told me that of course it will be delivered right away, and it was - with a bill, what a ripoff!
In general, the service was surprisingly subpar. Someone has to re-think the whole strategy of addressing the clients' need and reboot the employees' training from point zero.
Nice location, bad service. Your choice! :)
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- Also Known As:
- Hilton Windhoek Hotel Windhoek