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“Good hotel - poor service and exorbitant internet charges”
Review of Hilton Windhoek

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Hilton Windhoek
Ranked #1 of 16 Hotels in Windhoek
Sandton, South Africa
1 review
“Good hotel - poor service and exorbitant internet charges”
Reviewed 30 January 2014

Fantastic hotel with great rooms and convenient location. Very good for business trips. New and modern feel. Improvements required: 1. Hotel staff service levels need to be improved 2. Charging for internet is crazy and then per device is insane!!!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Derek Noel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this review, 3 February 2014
Dear Guest

Thank you for your feedback, our sincere apologies for not meeting your expectations and for not providing the service expected from us. Your feedback has been shared with our teams, will most certainly make use of your feedback to improve on all areas. Once again our apologies, please do not hesitate to contact me should you need any assistance.

Kind regards,
Teun Engbers - Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Ellensburg, Washington
Level 6 Contributor
220 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 30 January 2014

I was in Windhoek for a conference and was booked here. The hotel is handsome and the rooms very, very nice. Staff was helpful and professional at all times. A lovely common area in the lobby, with inside and outside seating. Location is superb and you can walk to all locations in downtown Windhoek from this hotel. Would highly recommend it.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PierreTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this review, 31 January 2014
Dear Guest

Thank you for posting your feedback on our tripadvisor page and for sharing your experience with us and other guest. We are very honoured to have hosted you at our hotel and indeed very glad to hear that you loved it. Looking forward to Welcome you back in the near future.

Best regards,
Teun Engbers - Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windhoek, Namibia
1 review
Reviewed 28 January 2014

Excellent hotel, convenient location. Helpful staff. The pool bar on the roof is just amazing, with a stunning view. The rooms are clean, quiet and comfortable. Nice breakfast. Nothing wrong here...<< cccc wwww xxxx ,,,qxLMQX?M?X

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Frederic D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this review, 31 January 2014
Dear Guest

Thank you so much for the positive feedback, we are indeed pleased to note that you had a wonderful stay with us. Looking forward to Welcome you back soon.

Best regards,
Teun Engbers-Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 January 2014

I have stayed here about 6 times. Always at the exec. floor. Their exec. lounge is fine, but if it's busy morning or evening it's just too small. Two floors lounge, but no one wants to go upstairs..

The property is good, the rooms as good as they get in Windhoek. I have stayed at several other places there. This hotel is where you would want to stay in Windhoek.
It's easy to eat at various places in the hotel, and there is the Italian place not far from the hotel..

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank June A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this review, 24 January 2014
Dear Guest

Thank you so much for the positive feedback. Thank you for the great comments regarding our hotel's facilities, we are indeed very pleased to hear that you had a wonerful stay with us.

Looking forward to Welcome you back very soon.

Best regards,
Teun Engbers - Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, United States
1 review
Reviewed 19 January 2014

Average compared to hotels in other countries but most likely the best in Windhoek. There is still a lot of improvement that can be made to really make this hotel at par and live up to the Hilton name and reputation.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jose Noel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this review, 21 January 2014
Dear Guest

Thank you so much for your feedback and for choosing Hilton Windhoek as your second home during your recent visit to Windhoek, Namibia. We will most certainly make use of your feedback to improve on all areas and better meet your expectations upon your future returns.

Best regards,
Teun Engbers
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abuja, Nigeria
1 review
Reviewed 12 January 2014

Nice hotel, clean but mundane. i had expected the Hilton standard but fall short a little. i expected to have WiFi to be up and running but was disappointed. it was latter fixed toward to end of my stay but alas you still have to pay for internet separate from your room charges, that was obviously over priced. the staff will obviously benefit from customer service training .

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dolphinmind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this review, 17 January 2014
Dear Guest

Trust that you are well. Thank you for sharing your recent experience with us, our sincere apologies for not meeting your expectations on our wifi and the overall service provided. We will most certainly make use of your feedback to improve on all these areas so as to better meet your needs upon your future visits.

Please do not hesitate to contact me should you need any assistance in the future.

With kind regards,
Teun Engbers - Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 January 2014

I was terribly disappointed in this hotel. I had a problem with hot water in my room and getting it sorted out was a mission. Service at the Sky Bar was extremely poor and in the end I didn't eat or drink anything since no one even offered to take my order. I forgot a jacket at the hotel and went back there to ask whether house keeping handed it in. I had to wait 45 minutes for them to go and have a look in lost and found. The jacket was not there. I also didn't have a good nights rest since it was very noisy in the hallways. I will not recommend this hotel since I think there are better options.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Melinda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun79, Manager at Hilton Windhoek, responded to this review, 9 January 2014
Dear Guest,

Thank you kindly for your feedback.

My sincere apologies for the issues you have experienced during your recent stay with us. I have shared this with our team and we will corrective action on all areas.

With kind regards

Teun Engbers
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Windhoek

Property: Hilton Windhoek
Address: Rev. Michael Scott St, Windhoek, Namibia
Phone Number:
Region: Namibia > Khomas Region > Windhoek
Amenities:
Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Windhoek
#1 Luxury Hotel in Windhoek
#3 Business Hotel in Windhoek
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Windhoek 5*
Number of rooms: 150
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Also Known As:
Hilton Windhoek Hotel Windhoek

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