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“Not Hilton like the USA”
3 of 5 bubbles Review of Hilton Windhoek

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Hilton Windhoek
Ranked #1 of 16 Hotels in Windhoek
Glen Rose, Texas
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Not Hilton like the USA”
Reviewed 15 April 2014

Ok, it took 3 times to get a room and the service is slow compared to USA standards, but the rooms are very nice. Also, the rooftop bar is a must see in town. The restaurant Ekipa had great food and a great host (Peter),but again, don't expect service like we get at Hilton hotels in the USA. The Springbok carpaccio was excellent. The lamb is BETTER than the lamb we get in the USA. The gift shop was good curio shopping.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this review, 22 April 2014
Dear Guest

Thank you for your feedback, our apologies for not fully meeting your expectations during your stay however we truly value your feedback and will most certainly use it towards our development and future growth. Pleased to note that you loved the food in the restaurant and that Pieter assisted you although it was not fully to your expectations. We however trust that we will welcome you back in the near future so as to better meet your expectations.

Best regards,
Teun Engbers - Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,253 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (145)
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English first
Cape Town, South Africa
2 reviews
Reviewed 15 April 2014

Great facility, perfectly positioned. Good value for money, with a friendly atmosphere. Pity about the service in the restaurant and bar facilities though, but the view from the roof top more than made up for this. Great Wifi facilities, and convenient basement parking for guests with vehicles.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Matthy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this review, 22 April 2014
Dear Guest

Thank you very much for your feedback, my apologies for not meeting your expectations on the service received in the bar and restaurant however I am so happy to note that you enjoyed your stay with us.

Kind regards,
Teun Engbers - Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 April 2014

This is my second stay at the Hilton Windhoek and the experience just keeps getting worse and worse. The only reason I was booked there was because the Windhoek Country Club was fully booked. The Staff at the Hilton Windhoek are incompetent and very junior. My Check out of the hotel took nearly 30 minutes because the person conducting the check out did not know how to split invoices or how the credit card machine worked. I tried to get documents scanned and it took almost 2 hours because they did not know how to scan documents. Out of frustration, I went somewhere else where it only took me 5 minutes. You can also start seeing the neglect in maintenance in the rooms. The carpet was starting to look dirty. That doesn't bother me too much though. The mini-bar was never restocked after I had been there for 2 days. If I can recommend a hotel, rather go to the Windhoek Country Club, because their service and business facilities are excellent. They have competent and efficient Staff and their price is slightly cheaper than the Hilton Windhoek.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Dale Jacques O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this review, 15 April 2014
Dear Guest

Thank you for sharing your feedback on our tripadvisor page, it is indeed very concerning to read that we did not meet your expectations. Our sincere apologies, our Management teams are reviewing your feedback so as to ensure that we rectify on them and deliver in accordance with the standards we take pride in and with all the internal training programmes in placed. Once again my sincere apologies for all the inconveniences experienced during your stays with us. Please do not hesistate to contact me should you need any assistance and I trust that you will consider staying with us in the near future.

Kind regards,
Teun Engbers - Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 April 2014 via mobile

Our first impressions of this hotel were not good, and at the end of day 1 I was ready to cancel our return stay after out safari. No porters to carry our luggage on arrival, 1 hour wait for room service, and a guest services member who never never followed up on our tour booking until asked when we saw her on the lift. The concierge furthered out frustration by ringing us to tell is our taxi was in reception and then giving it away to another customer, and then re-ordering us. Taxi which we had to wait 15 mins. More annoying was the claim you always had to wait in Africa. Having travelled the length and breadth of Africa, he gives the entire continent a bad rep! After one night I would have rated this hotel 1star.

Having said that, service in the restaurant was great, as was that on the roof top bar. Lucas and Lorna in the spa deserve a special mention, as did Patrick from security who manages to get us a taxi pronto!

The hotel is luxurious with great architecture, and a stunning rooftop bar and pool. Great quality linen and luxury fittings are in line with what you would expect from Hilton group.

The bathrooms are a little impractical if you are not staying with close family, as they are completely open to the main room. They could also benefit from a night light, but rooms are great overall, as is the gym on the roof.

Stayed April 2014, travelled as a couple
Helpful?
Thank Rita_Thomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this review, 15 April 2014
Dear Guest

Thank you so much for your feedback, we truly appreciate your feedback as it assists us to keep on improving on the areas we do not fully meet your expectations. My sincere apologies for all the inconveniences experienced during your recent stay with us. I am indeed very pleased to hear that our Spa team members (Lucas and Lorna) and Patrick from Security assisted you with your request. Once again my apologies on behalf of the Hilton Windhoek team and I trust that you will consider staying with us upon your future visits to Windhoek.

Kind regards,
Teun Engbers - Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria, South Africa
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 April 2014

We went back after our last unpleasant stay and gave the unit a chance of redemption. The overall performance improved dramatically from the last experience with the porter staff welcoming us in the basement parking lot to transport our luggage to reception and beyond. I was impressed. we were given a room on the east side of the building which was very comfortable, spacious and well illuminated in day time. Problem though was that part of the light streamed through a large "milky" glass window with no blind to cover the light at night which disturbed my sleep endlessly. We lodged a complaint and the maintenance team came to investigate and never brought a solution for our entire stay. I will probably go back but insist on a room in a different position.

Room Tip: If you value your night's rest seek for a room not situated on the Eastside of the building.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kenny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this review, 11 April 2014
Dear Guest

Thank you so much for choosing our hotel during your recent visit to Windhoek, we appreciate the fact that you considered us and pleased to note that we redeemed ourselves on areas we fell short on during your last visit. My sincere apologies for the inconvenience experienced with the light in your room and for the fact that our team members were not able to resolve it however I have shared your feedback with the Maintenance Manager to ensure that we fully meet your expectations upon your future returns.

Best regards,
Teun Engbers - Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luanda, Angola
1 review
Reviewed 10 April 2014

quality service is the secrecy of sucess. this time i bacame very upset with most of the services in this hotel. service improvemente. service improvemente. service improvemente. service improvemente. service improvemente. service improvemente. service improvemente. service improvemente. service improvemente. service improvemente.

  • Stayed April 2014, travelled with family
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sergio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this review, 11 April 2014
Dear Guest

Thank you for sharing your recent experience with us at the Hilton Windhoek, our apologies for all the inconveniences experienced during your stay. Our Management is reviewing your feedback so as to ensure that we fully meet your expectations upon your future returns.

Kind regards,
Teun Engbers - Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 April 2014 via mobile

Double rooms big and could easily accommodate two adults and our two young boys. Service was good and we enjoyed the rooftop sky bar and the pool. Very convenient in the heart of the city and easily found when driving in from the airport for the first time. Very good value for money!

Stayed April 2014, travelled with family
Helpful?
Thank Nornagestur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this review, 11 April 2014
Dear Guest

Thank you so much for your feedback, happy to hear that you enjoyed your stay with us. Looking forward to welcome you back in the near future.

Best regards,
Teun Engbers - Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Windhoek

Property: Hilton Windhoek
Address: Rev. Michael Scott St, Windhoek, Namibia
Phone Number:
Region: Namibia > Khomas Region > Windhoek
Amenities:
Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Windhoek
#1 Luxury Hotel in Windhoek
#3 Business Hotel in Windhoek
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Windhoek 5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Hilton Windhoek Hotel Windhoek

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