We stayed for 2 nights at this hotel, although the room was of a very high standard everything else was awful.
-Check In- Very slow, staff did not come across as friendly, no eye contact.
-Bar service - The worst ever, we stood for 15 mins at the bar waiting to be served. Finally we had our order taken but it took another 10 mins to poor a glass of wine (only 1 to choose from as they'd run out of stock) !!
-Breakfast- Arrived in dinning room, was not shown to a table despite a member of staff asking for our room number, they seemed completely distracted by other staff/friends. Was not offered any tea or coffee had to ask a member of staff who's job it would appear to be to serve tea and coffee but was more interested in their mobile phone. . Terrible!
-Although I can not prove this there would appear to be some obvious prostitution going on the bar in the evenings, perhaps this is the norm but I've certainly never been exposed to it quite so obviously as it was there.
Such a shame as the hotel is lovely and could do so much better.
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- Also Known As:
- Hilton Windhoek Hotel Windhoek