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“Top Range”
Review of Hilton Windhoek

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Hilton Windhoek
Ranked #1 of 16 Hotels in Windhoek
Windhoek, Namibia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Top Range”
Reviewed 23 April 2014

This is the best hotel in the land of the brave. No other. Top or the range. Cut above the rest. Its either Hilton, or nothing else. The room experience is 2nd to none. the bedding is out the world. quality furnishings. the carpeting is out this world. room and environment ventilation, cooling and heating are more than excellent. There is no other. Its only hilton. I am a life customer of hilton because of the value for money l get each time l check in. I am Hilton for life!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Fanuel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this review, 29 April 2014
Dear Guest

Thank you so much for the great feedback, we are so happy to note that you had a wonderful time at the Hilton Windhoek. Looking forward to welcome you back in the near future.

Best regards,
Teun Engbers - Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Kingston, Ontario, Canada
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 21 April 2014 via mobile

Really enjoyed stay at Hilton Windhoek. Enjoyed clean, classy rooms, breakfast buffet, and travel ideas from concierge. Used taxis arranged from hotel successfully. A big thanks to the whole team and thanks for a great stay.

Stayed February 2014, travelled with friends
Helpful?
Thank Edusbal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this review, 22 April 2014
Dear Guest

Thank you so much for your positive feedback, I am indeed very happy to hear that you had a wonderful stay with us at the Hilton Windhoek. Looking forward to welcome you back in the near future.

Best regards,
Teun Engbers - Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 April 2014

We stayed here our first night in Namibia as well as out last, and it's a lovely place. While it lacks the soul of a more established property, it's relatively new, convenient, and well-situated with good service. It's right near the center of town, so you can walk to restaurants, shops and cafes, and it's on the top of a hill, so you have great views of Windhoek from the rooms and rooftop pool. We truly enjoyed our hours sitting poolside soaking up the sun. And the front desk staff was particularly warm, helpful, and professional, especially Judy, Christiaan, and Brian. The property is off to a good start, and I'd highly recommend it as a comfortable place to stay.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RDB_NYNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this review, 22 April 2014
Dear Guest

Thank you so much for the great feedback, I am very much pleased to hear that you loved every aspect of our hotel and that we fully met your expectations during your recent visit. We are looking forward to welcoming you back in the not too distant future.

Best regards,
Teun Engbers - Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 19 April 2014

We stayed for 2 nights at this hotel, although the room was of a very high standard everything else was awful.
-Check In- Very slow, staff did not come across as friendly, no eye contact.
-Bar service - The worst ever, we stood for 15 mins at the bar waiting to be served. Finally we had our order taken but it took another 10 mins to poor a glass of wine (only 1 to choose from as they'd run out of stock) !!
-Breakfast- Arrived in dinning room, was not shown to a table despite a member of staff asking for our room number, they seemed completely distracted by other staff/friends. Was not offered any tea or coffee had to ask a member of staff who's job it would appear to be to serve tea and coffee but was more interested in their mobile phone. . Terrible!
-Although I can not prove this there would appear to be some obvious prostitution going on the bar in the evenings, perhaps this is the norm but I've certainly never been exposed to it quite so obviously as it was there.

Such a shame as the hotel is lovely and could do so much better.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MrsOX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this review, 22 April 2014
Dear Guest

First and foremost thank you for choosing Hilton Windhoek as your second home during your recent visit to Windhoek, pleased to note that you loved your room. It is very much concerning to note that the service team members did not meet your expectations at Front Desk, Bar and restaurant. My sincere apologies for the inconveniences experienced and for the fact that you did not get the service expected from a brand of our calibre. We continuously improve on our services and very much appreciate all our Valued guest feedback as it helps us towards future development and growth. Thank you once again for your feedback, please do not hesitate to contact me should you need any assistance and trust that we will welcome you back in the near future.

Best regards,
Teun Engbers - Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
246 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 16 April 2014

The hotel is centrally located right in downtown Windhoek. The staff is very friendly and the swimming pool and bar area on top of the hotel is spectacular. They are working on some leaks in the pool, but we were not inconvenienced by it at all. There are many tourist attractions in walking distance from the hotel.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victoria201154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this review, 22 April 2014
Dear Guest

Thank you very much for your feedback, I am so happy to hear that you had a great stay with us. Looking forward to welcome you back in the near future.

Kind regards,
Teun Engbers - Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glen Rose, Texas
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 April 2014

Ok, it took 3 times to get a room and the service is slow compared to USA standards, but the rooms are very nice. Also, the rooftop bar is a must see in town. The restaurant Ekipa had great food and a great host (Peter),but again, don't expect service like we get at Hilton hotels in the USA. The Springbok carpaccio was excellent. The lamb is BETTER than the lamb we get in the USA. The gift shop was good curio shopping.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this review, 22 April 2014
Dear Guest

Thank you for your feedback, our apologies for not fully meeting your expectations during your stay however we truly value your feedback and will most certainly use it towards our development and future growth. Pleased to note that you loved the food in the restaurant and that Pieter assisted you although it was not fully to your expectations. We however trust that we will welcome you back in the near future so as to better meet your expectations.

Best regards,
Teun Engbers - Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town, South Africa
2 reviews
Reviewed 15 April 2014

Great facility, perfectly positioned. Good value for money, with a friendly atmosphere. Pity about the service in the restaurant and bar facilities though, but the view from the roof top more than made up for this. Great Wifi facilities, and convenient basement parking for guests with vehicles.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Matthy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this review, 22 April 2014
Dear Guest

Thank you very much for your feedback, my apologies for not meeting your expectations on the service received in the bar and restaurant however I am so happy to note that you enjoyed your stay with us.

Kind regards,
Teun Engbers - Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Windhoek

Property: Hilton Windhoek
Address: Rev. Michael Scott St, Windhoek, Namibia
Phone Number:
Region: Namibia > Khomas Region > Windhoek
Amenities:
Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Windhoek
#1 Luxury Hotel in Windhoek
#3 Business Hotel in Windhoek
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Windhoek 5*
Number of rooms: 150
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Priceline, Booking.com, Expedia, Hotels.com, TripOnline SA, Traveltool, S.L.U., Hotel.de, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Hilton Windhoek reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Windhoek Hotel Windhoek

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