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“Dissapointing for the Hilton”
Review of Hilton Windhoek

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Hilton Windhoek
Ranked #2 of 16 Hotels in Windhoek
Reviewed 27 May 2014

Cold showers, cold food, slow elevators, and lacklustre service made for a surprisingly average stay in what is normally a hotel you can expect high standards. It could be as the hotel is still relatively new there are still some teething problems, so let's hope these get ironed out. The small pool on the roof is ok for cooling down but not so good for laps, especially as the bottoms and sides are painted all white so be careful not to bang your head! 24 hour gym is a good addition though.

  • Stayed: May 2014, travelled on business
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Thank Flyingman1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded 28 May 2014

Dear Valued Guest

Thank you so much for sharing your experience with us, on behalf of the team at Hilton Windhoek my sincere apologies for all the inconveniences experienced during your stay. It is indeed very concerning to read that we did not meet your expectations however we will make use of your feedback to improve on our service delivery and thereby meet your expectations upon your future returns. Please do not hesitate to contact me directly should you need any assistance and trust that we will welcome you back in the near future.

Kind regards,
Teun Engbers - Director of Operations

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732 - 738 of 1,393 reviews

Reviewed 24 May 2014

The new and very modern Hilton is right at the edge of Downtown Windhoek and offers a nice view, specially from the north facing rooms, as well as from the 9th floor rooftop with swimming pool and the Sky Bar, currently the talk of town and the place to be for busy after work and weekend Bar nights. Up here you can also find a Gym, Beauty Center and the Executive Lounge.

Rooms:
The rooms are large and in a modern open plan concept with plenty of storage and a seating area. The bathroom is half open to the room and offers a bathtub, shower and a wide wash dish area. The toilette is behind a separate door for some privacy.

On the 1st floor you’ll find a nicely appointed Restaurant with a open kitchen for Buffet style breakfast and lunch / dinners. Right next to it, there is also a indoor Bar on this floor.

Parking:
The Hilton has it’s own Parking Garage, accessible past the main entrance to the lower parking deck, large enough to fit also bigger 4×4 SUV’s.

Room Tip: Try to get as always a room on the higher floors with preference north facing. Lower floor rooms on...
  • Stayed: February 2014, travelled as a couple
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Thank 2abc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded 27 May 2014

Dear Guest

I have recently reviewed your feedback, thank you so much for sharing your experience on our tripadvisor page. It was indeed an honor to have hosted you during your recent trip to Windhoek, Namibia. I am very happy to note that you loved your room and all other facilities available at the hotel. Looking forward to welcome you back in the near future.

Best regards,
Teun Engbers - Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2014

Yet another return business trip and another high quality experience. Staff from the General Manager through to the cleaners are courteous and always helpful. I would not even contrmplate staying in any other hotel in this city

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded 22 May 2014

Dear Guest

Thank you so much for your feedback, always a pleasure to welcome you back to our hotel and to meet your expectations. Great to hear that you had a lovely stay. Looking forward to welcome you back soon.

Best regards,
Teun Engbers - Director of Operations

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Reviewed 21 May 2014

The Hilton is really one of the most remarkable places to stay in Windhoek. Food is excellent and quality of friendliness of staff amazing. I personally feel it is the best hotel on Namibia. Will any time recommend especially for business trips. Was not so impressed with the architecture as well as openness of rooms, however the climate control makes it good to sit in an open air bath. This is however personal taste and others might like it again.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Conrad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded 22 May 2014

Dear Guest

Thank you for taking time to share your experience with us. It is indeed an honor for us at the Hilton Windhoek to hosts guest from all over the world, locals as well and to note that we meet your expectations. Our apologies for not meeting your expectations on the design and layout of our bathrooms however pleased that we made your stay an memorable one. Looking forward to welcome you back in the near future to Hilton Windhoek or to any of our sister brand hotels worldwide.

Thank you once again.

Best regards,
Teun Engbers - Director of Operations

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Reviewed 20 May 2014

We have been to this hotel at least 3 times before and we had a lot of complaints. Even though nobody contacted us afterwards , it seems as if they did something about the overall service. Sky Bar is an experience. Staff is very friendly. Coffee at breakfast can be quicker and breakfast in-room needs attention - the speed not the food itself - that was good. Would like to see more specials for locals like us.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank SUSANNamibia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded 22 May 2014

Dear Guest

Thank you so much for your feedback, I am very happy to read that we have met your expectations in comparison to the last vist you had to our property. As we continuously strive to deliver the best services we are known for, we also appreciate the fact that our guest feedback assist us in improving on areas we fall short on. Thank you once again for your feedback and we look forward to welcome you back in the near future.

Best regards,
Teun Engbers - Director of Operations

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Reviewed 18 May 2014

Before landing in Windhoek I have been reading set of comments from different sites about Hilton Hotel. There were not always positive. Since I intended to stay only two nights I decided that location is the most important factor.
To my surprise it was excellent choice. Yes, location was perfect but not only. Rooms are newly refurbished, clean and pleasant, breakfast very good and staff very helpful and competent. Representative of travel agency has organized all our requests for sightseeing and travel around in no time, professionally and efficiently.
Thanks to that we have got very good impression about our staying there.

  • Stayed: April 2014, travelled with family
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Thank Marcin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded 20 May 2014

Dear Guest

I have recently reviewed your feedback on our tripadvisor page, thank you so much for the positive feedback. I am very glad to hear that you loved every aspect of what the Hilton Windhoek offers to our valued guest. We continuously strive to provide our guest with the best service and in accordance with the standards. Pleased to note that your trip was planned well and allowed you to experience a wonderful time in Namibia. We trust that we will welcome you back very soon.

Kind regards,
Teun Engbers - Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2014

I stayed here for 1 night in April on a short visit to Namibia. While I am not the biggest fan of Hilton's, I choose this hotel for its location and also, the fact that the competition didn't look great. I was initially a little weary after reading some previous reviews on this site, but I have to say that I was pleasantly surprised by the hotel and it exceeded my expectations.

My room itself was very bright and spacious - it had everything I needed. The pool area was also very nice and I enjoyed at the bar overlooking the city - a very nice way to spend the late afternoon. It appeared to be a popular spot. The breakfast buffet was a typical Hilton affair - lots of choice and good quality.

If I had one complaint, it would be a re-occuring Hilton one - lack of free wifi. The outrageous charge is impossible to justify today, yet you are left with no option but to pay it - as Hilton knows.

  • Stayed: April 2014, travelled solo
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Thank Shamrock104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded 20 May 2014

Dear Guest

Greetings from Hilton Windhoek, thank you so much for your feedback. Happy to read that we at the Hilton Windhoek met your expectations during your recent stay with us although it was not for a very long period. Thank you for the positive comments on our facilities, design and layout. My apologies for not meeting your expectations on the internet services available at our property however I am pleased to note that you had a wonderful stay with us. We look forward to welcoming you back in the not too distant future.

Kind regards,
Teun Engbers - Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Windhoek

Address: Rev. Michael Scott St, Windhoek, Namibia
Phone Number:
Region: Namibia > Khomas Region > Windhoek
Amenities:
Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Windhoek
#2 Luxury Hotel in Windhoek
#3 Business Hotel in Windhoek
Price Range: £117 - £226 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Windhoek 5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Hilton Windhoek Hotel Windhoek

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