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Review of Hilton Windhoek

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Hilton Windhoek
Ranked #1 of 17 Hotels in Windhoek
Reviewed 30 May 2014

Stayed here the 2nd time, booked in advance , yet prices are too steep for Windhoek , however it is the hilton so let's move ahead cuz of the brand. Smoking rooms available for now, bear in mind smoking in public places in the city of Windhoek is a big no no.. U can't even smoke in the open air and the Hilton Windhoek has it's share of confusion, smokers can only use the sky bar or the ground floor terrace , no smoking on the mezzanine bar which also has its own open air terrace, although we saw 3 people lighting up they were only told once they completed their cigars.. Hence we were confused. Breakfast as usual is a big spread, bear in mind this hotel is known for assigning rooms which are already being used , no clue why, it's the 2nd time it happened to us plus someone else @ breakfast had a similar story...so pardon the intrusion..

Stayed: May 2014, travelled on business
1  Thank Dax C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded 3 June 2014

Dear Dax C

Thank you so much for your feedback, its been a pleasure welcoming you back to our property. Our apologies for any inconveniences experienced during your recent visit back to our hotel. I have noted your comment on the room assigments and have shared your feedback with our Front Desk Manager to ensure that the team rectifies and avoid any issues of this nature going forward. Thank you once again for your feedback and looking forward to welcome you back in the not too distant future.

Best regards,
Teun Engbers - Director of Operations

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783 - 789 of 1,473 reviews

Reviewed 30 May 2014

It is a well located hotel with imposing structure. Pretty neat rooms and facilities. However, the housekeeping response time is poor, laundry services unsatisfactory and lifts dont work properly! Would have definitely expected more from a so called 5-star hotel!!

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Sekhar T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded 3 June 2014

Dear Valued Guest

Thank you for choosing Hilton Windhoek as your second home during your recent visit to Namibia and for sharing your experience with us, on behalf of the team my sincerest apologies for the lack of standard service delivery by our houskeeping department. This is very uncharacteristic of our staff and we ensure you that we will use your feedback to improve and continually deliver the best service as per our brand standards. Our apologies for the inconvenience experienced with the elevators, we are in the process of rectifying the issue. Your feedback has been shared with all our team members, Management and we trust that we will welcome you back in the near future.

Kind regards,
Teun Engbers - Director of Operations

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Reviewed 29 May 2014

Very good hotel with nice view of the city . the sky bar is divine . Make sure u have jersey or jumper on standby it can get chilly after 5 pm . Hotel duty manager named Imogen is very good and solves all problems promptly and efficiently . Value for money if you book ahead of time and close to highway to airport .

  • Stayed: May 2014, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank dakalo m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded 3 June 2014

Dear Guest

Thank you for posting your feedback on our tripadvisor page, so happy to note that you loved your stay at our hotel and looking forward to welcoming you back in the near future.

Best regards,
Teun Engbers - Director of Operations

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Reviewed 27 May 2014

Cold showers, cold food, slow elevators, and lacklustre service made for a surprisingly average stay in what is normally a hotel you can expect high standards. It could be as the hotel is still relatively new there are still some teething problems, so let's hope these get ironed out. The small pool on the roof is ok for cooling down but not so good for laps, especially as the bottoms and sides are painted all white so be careful not to bang your head! 24 hour gym is a good addition though.

  • Stayed: May 2014, travelled on business
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Thank Flyingman1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded 28 May 2014

Dear Valued Guest

Thank you so much for sharing your experience with us, on behalf of the team at Hilton Windhoek my sincere apologies for all the inconveniences experienced during your stay. It is indeed very concerning to read that we did not meet your expectations however we will make use of your feedback to improve on our service delivery and thereby meet your expectations upon your future returns. Please do not hesitate to contact me directly should you need any assistance and trust that we will welcome you back in the near future.

Kind regards,
Teun Engbers - Director of Operations

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Reviewed 24 May 2014

The new and very modern Hilton is right at the edge of Downtown Windhoek and offers a nice view, specially from the north facing rooms, as well as from the 9th floor rooftop with swimming pool and the Sky Bar, currently the talk of town and the place to be for busy after work and weekend Bar nights. Up here you can also find a Gym, Beauty Center and the Executive Lounge.

Rooms:
The rooms are large and in a modern open plan concept with plenty of storage and a seating area. The bathroom is half open to the room and offers a bathtub, shower and a wide wash dish area. The toilette is behind a separate door for some privacy.

On the 1st floor you’ll find a nicely appointed Restaurant with a open kitchen for Buffet style breakfast and lunch / dinners. Right next to it, there is also a indoor Bar on this floor.

Parking:
The Hilton has it’s own Parking Garage, accessible past the main entrance to the lower parking deck, large enough to fit also bigger 4×4 SUV’s.

Room Tip: Try to get as always a room on the higher floors with preference north facing. Lower floor rooms on...
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  • Stayed: February 2014, travelled as a couple
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Thank 2abc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded 27 May 2014

Dear Guest

I have recently reviewed your feedback, thank you so much for sharing your experience on our tripadvisor page. It was indeed an honor to have hosted you during your recent trip to Windhoek, Namibia. I am very happy to note that you loved your room and all other facilities available at the hotel. Looking forward to welcome you back in the near future.

Best regards,
Teun Engbers - Director of Operations

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Reviewed 21 May 2014

Yet another return business trip and another high quality experience. Staff from the General Manager through to the cleaners are courteous and always helpful. I would not even contrmplate staying in any other hotel in this city

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded 22 May 2014

Dear Guest

Thank you so much for your feedback, always a pleasure to welcome you back to our hotel and to meet your expectations. Great to hear that you had a lovely stay. Looking forward to welcome you back soon.

Best regards,
Teun Engbers - Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2014

The Hilton is really one of the most remarkable places to stay in Windhoek. Food is excellent and quality of friendliness of staff amazing. I personally feel it is the best hotel on Namibia. Will any time recommend especially for business trips. Was not so impressed with the architecture as well as openness of rooms, however the climate control makes it good to sit in an open air bath. This is however personal taste and others might like it again.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Conrad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded 22 May 2014

Dear Guest

Thank you for taking time to share your experience with us. It is indeed an honor for us at the Hilton Windhoek to hosts guest from all over the world, locals as well and to note that we meet your expectations. Our apologies for not meeting your expectations on the design and layout of our bathrooms however pleased that we made your stay an memorable one. Looking forward to welcome you back in the near future to Hilton Windhoek or to any of our sister brand hotels worldwide.

Thank you once again.

Best regards,
Teun Engbers - Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Windhoek

Address: Rev. Michael Scott St, Windhoek, Namibia
Phone Number:
Region: Namibia > Khomas Region > Windhoek
Amenities:
Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Windhoek
#1 Spa Hotel in Windhoek
#3 Business Hotel in Windhoek
Price Range: £104 - £163 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Windhoek 5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Hilton Windhoek Hotel Windhoek

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