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Hilton Windhoek
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Reviews (1,503)
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Reviewed 17 June 2014

The quality of everything in this hotel made it our best hotel experience to date. The friendliness and helpfulness of the staff from arrival to departure mirrored the attitude throughout the country. If you plan to travel to Windhoek make sure you stay at the Hilton in Windhoek

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank 671pierrem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded 19 June 2014

Dear Guest

Thank you so much for the positive feedback, we are truly pleased to note that you loved every aspect of what Hilton Windhoek offers to all our esteemed guest. Looking forward to welcoming you back in the near future.

Best regards,
Teun Engbers - Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

I revisited Hilton Windhoek after 1 year. Of course it remains the best hotel in the city, no doubt, but... Yes but... in 1 year the shine had started to fade away... The rooms, the cleanses, the food, not like 1 year ago, when I first visited and it was just opened.
I had to change the room, cause there was no hot water (although the staff was helpful and trying to fix it), the dinner quality was average both nights that I had dinner, the breakfast was abundant but... The espresso though in the coffee shop in the entrance floor was great (for a European having a decent espresso is crucial... :-))
The internet, I paid like 12 Euro per day for internet, and there is no free area anywhere in the hotel.
I will come again next year, hopefully, and I hope I will not be disappointed.

  • Stayed: May 2014, travelled on business
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Thank Blon d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded 16 June 2014

Dear Guest

Thank you for choosing Hilton Windhoek during your recent visit to Windhoek. It is indeed always a pleasure welcoming back our guest and delivering the service as per our brand standards and thereby meeting your expectations. On behalf of the team at Hilton Windhoek my sincere apologies for not meeting your expectations on your recent trip, your feedback has been shared with the Management for reviewing. Looking forward to welcoming you back next and trust that we will fully meet your expectations upon the visit.

Kind regards,
Teun Engbers - Director of Operations

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Reviewed 11 June 2014

Best hotel in Windhoek Convenient to shopping and restaurants Hotel staff will help you find points of interest and driving directions.Food in restaurant was great as well as reasonable priced I will stay at this Hilton property next year when I return and commute on to the Estosha pan

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Thomas N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded 16 June 2014

Dear Guest

Thank you so much for sharing your experience with us and all our other guests. We are indeed very happy to note that we met your expectations during your recent trip. Looking forward to welcoming you back next year.

Kind regards,
Teun Engbers - Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

Stayed here for one night at the beginning of a trip around Namibia. Was pleased with the service and the location is excellent (although Windhoek is small so this is not hard!). The roof top sky bar is great at sunset. Mostly though, I just veged. Room service was prompt and of a high quality - and not too expensive. Room itself was very good value and spacious, with a great lighting. On check out they waived the ND60 parking fee. Nice place.

  • Stayed: June 2014, travelled solo
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Thank Ed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded 16 June 2014

Dear Guest

Thank you so much for sharing your experience with us. We are very pleased to note that you loved the service and facilities available at our esteemed establishment. Looking forward to welcoming you back in the near future.

Best regards,
Teun Engbers - Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

Despite a little slow service the Hotel is good and provides value for money. The best on it are the rooms. During my presence it was Winter and it was a bid cold in the Bar at evening. do not know why nobody closed the window/door.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Max S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teun E, Manager at Hilton Windhoek, responded to this reviewResponded 16 June 2014

Dear Guest

Thank you for posting your feedback on our tripadvisor page. I am very happy to note that you had a wonderful stay with us. Looking forward to welcome you back in the near future.

Kind regards,
Teun Engbers - Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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