For our trip around Namibia and then Botswana, we had to come back to Windhoek twice. Our travel agent, (we seldom use them but this trip needed a lot of information that we couldn't find), mentioned this hotel but didn't push, until we checked it out and then WE pushed! The first stay-over was the classic 'arrive late afternoon, refresh, dinner, wake up, go to airport'. When we checked in we were told that we had been upgraded to a suite, for reasons no one seemed to know. The reception was friendly and efficient. A drink before dinner on the terrace overlooking the twinkling lights of Windhoek, and a warm breeze. Then on to dinner, which proved to be a little disappointing. A bit too inventive. But the service was excellent. It's obvious that the management has it as a/the top priority. Breakfast was sumptuous.
Our second stay was a re-play of the first except for the morning trip the the airport. Our onward flight was at 9 p.m. so we asked for a late check-out, but even that would have meant a long wait at the airport. The hotel director arranged for a 6 p.m. check-out for a modest surcharge.
The hotel has 20-some rooms and suites, so the clients are well taken care of. No two rooms are alike and from what we saw and experienced, a nice touch of the old and new together.
If you want 'old world service', this is the place. In a manner of speaking, staying here is as much an experience as it is a lodging for the night.
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- Also Known As:
- Heinitzburg Hotel Windhoek