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“Seriously overpriced”
Review of Hotel Heinitzburg

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Hotel Heinitzburg
Ranked #4 of 17 Hotels in Windhoek
Certificate of Excellence
Reviewed 8 June 2013

This should be rated a 3 star and no more. Vasltly overpriced for what you get. Management, particularly Tibor, arrogant and unresponsive. Not at all guest orientated. Agree with comment of Wolfgang. Wifi didnt work in my room. Apparently it works in some rooms but not others, so beware! Swimming pool tiny. In short, pretentious management, which spills over into poor taste in furntishings, seriouly overpriced for what you get, and out of touch. Will definitely not stay there again!

  • Stayed: May 2013, travelled on business
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2  Thank Janice A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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155 - 161 of 381 reviews

Reviewed 7 April 2013

Hotel: clean and proper ; Restaurant : Dinner & breakfast very Good ; Rates : rather on High resp. Very High side ; Services At times a Bit snippy and very Slow ; Mgmt : arrogant ...and Not guest orientated.

Early Arrivals n o t. Considered Even if notified beforehand
Summerizing: it definitely does Not match with Apparant Luxory Standards of. Chateaus and Relais.

Stayed: March 2013, travelled as a couple
1  Thank Wolfgang T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2013

a wonderful Castle located in a superb place in Windhoek. It's the best hotel in Namibia, for sure, not crowded, high quality and good atmosphere, wonderful staff and service, and on top of all that and the amazing building, the restaurant is unique with a wonderful chef and a wide selections of wines from the wine cellar.

  • Stayed: February 2013, travelled on business
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1  Thank LordW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2012

Relais & Chateaux (R&C) have a large scale of hotels belonging to their chain, some are more Relais (simple hotels), some more Chateaux (luxury hotels) – and the Heinitzburg is more a Relais. This just as a first remark, as you need to know what to expect! In other words, a charming place but do not expect 5-star luxury in every moment. But one also needs to be realistic, we are not in the middle of Europe but in Namibia, and for here this is definitely a nice place!

Location:
The location is very nice, on a hill, overlooking the city centre with great views (especially the sunset overlooking the city is great). A bit far from the centre by walk for people who do not like to walk for long but still relatively easy to get there (I loved the 10 minutes walk). I would recommend not to walk in the night.

Hotel:
Nice old building (a former small castle). The pool area looks a bit run down and is not very clean. The overall decoration has a bit too much of gold and silver (curtains etc.) which tends to be close to Kitsch for my taste.

Rooms:
The rooms are nice. The decoration is also a bit on the edge of being Kitsch (lot of silver and gold everywhere) but OK. They have of course all amenities you would expect from a R&C. They are quiet. The size of the rooms is good. Downside: the shower is made in a way that once you take a shower the whole bathroom is flooded. In my first room the air-condition did not work so I had to insist to get a new room. Staff reacted not very professionally when I complained.

Restaurant:
Food is good, very good breakfast with good choice and good quality of all products. Unfortunately the coffee is really bad. Dinner at Leo’s was very good, the starter, main and dessert were very good. The only thing: the meat was not really tender for a fillet. The quality overall is very good. They have an extensive wine list with a good choice.

Service:
The staff are all very friendly and nice and try to accommodate you as much as possible. However, they are definitely not all on R&C standard: sometimes you have to wait long to get serviced, the do not know all details of high standard service, when there is an issue they do not know how to handle it etc. etc. – well the main problem is there is no manager around (see below), so whenever there is an issue it gets complicated, and then you realize this hotel is not on 5-star R&C level. I hope they can improve as it could be really a nice place.

Management:
This is from my perspective the weak point: R&C often have the owner or manager around and taking care of the guests – and this is definitely missing. You see it with the reception, with the restaurant: staff need some manager to tell them what to do, and the guests would appreciate a personalized management to make the difference to other 5-star hotels!

Overall rating:
Knowing they are part of R&C, the expectations are high, and there are some improvement points. Overall a nice and charming place. However should I return to Windhoek I will most probably chose another hotel.

  • Stayed: December 2012, travelled as a couple
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2  Thank TandTSwitzerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2012

The manager or the Hotel owner are never there, the staff is friendly, friendlyness is good but good service should come first. Food is good,the service is bad. It is not a luxury hotel, the rooms safe is tiny, beware of flood when having a shower, most probably the architect only uses a bath-tube in his lifetime. The decor is full of red and silver, kitsch as kitsch can... The only nice room is the old breakfast room.
At the end of th day, the prices are fair, forget it is a Relais & Châteaux.
One comes to Namibia to visit lhe landscape, to see the wild animals, eat german bread and last but not least: People are very friendly.

  • Stayed: December 2012, travelled with friends
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3  Thank Thierryonthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2012

This is a very nice hotel set on a hill overlooking Windhoek. Our room was large, clean and comfortable. It is relatively convienent for a long-ish walk into downtown.

The restaurant is nicely situated for an evening of al fresco dining. Service was good if not great.

If you are expecting Relais et Chateaux service and amenities that you would receive in the US, Canada or Europe you will be disappointed. But for a nice place to stay in Namibia this is perfectly suitable. Clean and comfortable should not be under-valued.

  • Stayed: November 2012, travelled as a couple
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1  Thank RogerLC444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2012

Ah ! the Relais et Chateaux chain of hotels tends to get hotel owners that belong to the group go a bit gaga. Rooms are nice, comfortable, well decorated and the view, as well as the food, are really good. But we are in Namibia, not in some castle along the Rhine Valley or in an estate on the Cote d'Azur and having the owners take themselves a bit less seriously would not hurt... Namibia has long been under german influence and these days are not over yet. By far. This place is a bit stiff and certainly a gat place for a first night in the country. But happily, Namibia is much more than that.

  • Stayed: October 2012, travelled as a couple
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4  Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Heinitzburg

Address: 22 Heinitzburg Street, Windhoek, Namibia
Region: Namibia > Khomas Region > Windhoek
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#3 Luxury Hotel in Windhoek
#5 Business Hotel in Windhoek
Price Range: £138 - £266 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Heinitzburg 4*
Number of rooms: 16
Reservation Options:
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Also Known As:
Heinitzburg Hotel Windhoek

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