Located centrally, this hotel offers a nice setting and nice views on the city.
Although the outside building looks a bit like a little “manor”, one should not expect much luxury or cosy feeling inside.
The room we got (located on the ground floor near the reception area) was decorated very simply with old and rather cheap looking furniture. The small windows make it relatively dark and it was very cold (especially the bathroom which does not have any heating). Yet, the bed was comfortable so it is functional room but if you look for a romantic setting with a cosy atmosphere, go somewhere else!
Some rooms face the garden/pool and some face the street. Street facing (where we stayed) can get a bit noisy at times with cars and we got woken up a few times by a group of errand barking dogs.
We only had breakfast there and the food was quite good.
Overall the staff is helpful and relatively friendly.
Amazingly enough though, people at reception are rude and quite unfriendly. Check-in time was like a cold shower: no smiling faces or welcoming words. Both ladies looked totally bored and uninvolved. The one that took us to our room did not say a word to us. We asked for internet password and had to chase her 3 times to get it. Check out was no better.
To our surprise, we got a phone call the following morning from reception telling us “it’s 11 o’clock, check out”. No: “good morning, how are you?” or “are you ready to check out, can we help you with your luggage?”. Nothing.
We have travelled a lot in many different countries and never experienced such thing before. We shared it with the management who apologised reluctantly. I guess a real service-oriented manager would have said “how can we make the rest of your stay more comfortable?” or something similar. But nothing like that happened and they even made us pay the coffee we had while we were waiting to be picked up…
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- Also Known As:
- Heinitzburg Hotel Windhoek