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“It's fine” 4 of 5 bubbles
Review of AVANI Windhoek Hotel & Casino

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AVANI Windhoek Hotel & Casino
Ranked #3 of 17 Hotels in Windhoek
Manchester, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“It's fine”
4 of 5 bubbles Reviewed 24 October 2013

No, really, it's fine. I had a pleasant enough three week stay there, between mid September and early October. My conclusion? Yes, it's fine. I was a little bit worried given some of the reviews here, but I'm pleased to write I was mostly happy. So what's to like?

- Large clean, renovated room, with comfortable bed

- Clean, functional bathroom

- Proper satellite TV (with receiver in every room) with a good selection of channels

- The typical African hotel buffet restaurant is better than many I've been to (though not as good as the often excellent Southern Sun Oliver Tambo, at Johannesburg Airport)

- The bar is friendly, with a decent enough selection drinks, and the bar grub (fish and chips, steak, burger and so on) is decent enough

- Responsive, friendly front desk (though it did take a few calls to get them to come and sort my telly out, one evening)

- Reasonably prompt room service

- Hotel is in the centre of the city, though you may have to put up with views of the swanky new Hilton

- There's an empty fridge in the room and a supermarket downstairs (and nature abhors an empty fridge, so mine was rarely empty)

- And the glassware, made of actual glass, is refreshed daily (compared to the disposable, plastic and polystyrene everything you get in a four star hotel in the US, and increasingly in Europe).

So what's not to like?

- The room was a twin (thank you, thank you, thank you, beloved corporate travel agent), but I think they could have made room for a more comfortable chair (could never find a comfortable reading position in the room)

- Internet is slow (albeit reliable, as opposed to West Africa, where the internet is twice as fast and half as reliable)

- House Keeping a bit mean with the soap.

Tips:

- Try to get a room facing the city (the view from the Hilton is great, but the view of the Hilton is not so great)

- Try to avoid a twin room

- On week nights, I'd say it is probably safe to walk up and down Independence avenue (walking in the opposite direction of the Hilton, and no more than two blocks) until around 8PM

- On a Saturday morning, do visit the gardens of the Tintenpalast, and the craft markets

- On a Saturday afternoon, the Hilton's rooftop bar is well worth a visit

- For a Sunday, visit the front desk and see if you can arrange a tour (I recommend a game drive, at the Okapuka ranch - Windhoek is pretty dead on a Sunday afternoon)

- If faster internet is vital, take an unlocked smartphone and buy a local pre paid SIM (MTC offers various data bundles that are reasonable value for money, and allows tethering).

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JasonHindle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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435 reviews from our community

Traveller rating
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    214
    107
    24
    17
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 4 October 2013

We stayed for one night on the 30th Sept 2013. The hotel is built with a shopping center around it and is actually quite a nice building. Rooms are ok and facilities are fine. Sadly our experience of staying was spoilt by the following. No room safe, having to wait hours to check in due to being fully booked the night before, no mini bar and the staff are all and I mean 99% except one polite lady on the bar are rude and miserable. No one smiles or says hello. No conversations...nothing! Also at 10.15pm while I was asleep a member of staff let themselves into our room. Luckily my fiancee was awake and told the lady we were fine and to get out. No explanation for being there or anything. We complained on check out and were to en the same looks of disgust and arrogance ascheck in. I very much doubt aanything will be done despite me writing down all out grievances...plus we were asked did we take anything from the mini bar after all this so they clearly don't listen either. Shocking service ruins an ok hotel. Avoid at all costs and pay alittle extra for the Hilton.

  • Stayed September 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Stephan_slater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Windhoek hotels

Cape Town Central, South Africa
Level Contributor
162 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 3 October 2013

The room was comfortable, clean and well appointed, and nice to have a good view over the city. The work area could have benefited from a more suitable desk chair, but it was good to have internet access. My room was opposite one of the service rooms, and there was quite a bit of noise early in the morning with staff moving in and out with cleaning equipment. There is a good selection of television channels and room service was prompt, with a fair range of reasonably priced meals. The breakfast was adequate, although staff could have been a bit more attentive. There was a delay during check-in of 30-minutes, although I checked in after 2pm.

  • Stayed September 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank WP664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia P, Manager at AVANI Windhoek Hotel & Casino, responded to this review, 10 October 2013
Dear WP664,

Thank you for your review. We value all feedback received from our guests, positive or negative as it gives us an opportunity to continuously improve and enhance our product. We are happy that your overall stay with us was pleasant and look foward to you hosting you again.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 September 2013

I visited this hotel recently with friends who lives in Windhoek and a good time was had by all. It is recommended to visit the rooftop bar at sunset for the wonderful sunsets and vistas.This hotel is very popular with locals and foreigners alike and one hears many languages on the deck, German being the most spoken followed by English, italian and French. A must visit if you are in Windhoek.

  • Stayed April 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JFHeymans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaborone
2 reviews
4 of 5 bubbles Reviewed 4 September 2013

This is one of the best hotels I have been too, the staff were friendly, courteous and ever so helpful and the fact that its situated in a mall makes it even more appealing. The rooms are large, airy and spacious, and the view of the city is breath taking!!!

  • Stayed May 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Yve86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia P, Manager at AVANI Windhoek Hotel & Casino, responded to this review, 6 September 2013
Dear Yv86,

Thank you for your review. We are happy that you enjoyed your stay with us and all our offerings. We look foward to hosting you again in the future.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloemfontein, South Africa
Level Contributor
7 reviews
5 of 5 bubbles Reviewed 4 September 2013

The food is great in the Dunes Restaurant as is the service.The buffet in the Dunes Restaurant was excellent with Breakfast and Dinner. The rooms are spacious and clean. The staff are friendly and helpful. The Casino is a joy to attend with friendly and helpful staff.

  • Stayed October 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank henknam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia P, Manager at AVANI Windhoek Hotel & Casino, responded to this review, 6 September 2013
Dear Mr. Henknam,

It is of utmost importance to us to ensure that the service, food and our complete product we offer are clients is of the hightest standard. We value and thank you for your review and look foward to hosting you again in our hotel.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed 21 August 2013

So all in all not bad. We arrived and we told they're overbooked. Unfortunately this process seems to grind to a halt as if they're waiting for someone to checkout hoping the problem solves itself.

After around 45 minutes, I was told I had an upgrade so all appeared great. What they didn't tell me is outside of my widow is a construction site and they start piling and driving trucks at 6am. It's not a nice way to wake up and if only they told me, i wouldn't have leapt out of bed thinking we're under attack.

  • Stayed July 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia P, Manager at AVANI Windhoek Hotel & Casino, responded to this review, 28 August 2013
Dear Michael F,

Thank you foryour review, we value all feedback from our guests whether negative or positive. We will most certainly address the checking-in issue with our staff, and ensure that this does not happen in the future. With regard to the construction taking place opposite the hotel - we unfortunately have no control over the land nor what the HIlton chose to do with it. We can only apologise for the inconvenience that it causes our guests and many other businesses in the CBD area hope that this does not stop deter you from staying with us again in the future.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about AVANI Windhoek Hotel & Casino

Property: AVANI Windhoek Hotel & Casino
Address: 129 Independent Ave, Windhoek 9000, Namibia (Formerly Kalahari Sands Hotel & Casino)
Region: Namibia > Khomas Region > Windhoek
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Luxury Hotel in Windhoek
#2 Spa Hotel in Windhoek
Price Range (Based on Average Rates): ££
Hotel Class:4 star — AVANI Windhoek Hotel & Casino 4*
Number of rooms: 173
Official Description (provided by the hotel):
Centrally located in the hub of the city center. The newly re-branded AVANI Windhoek Hotel & Casino offers you a place to pursue both business and pleasure. All rooms are decorated to blend into their earthy surroundings and there's only one aspiration: to give you an unparalleled hospitality experience. So wherever you're coming from and wherever you're going, let the AVANI Windhoek Hotel & Casino in Windhoek be your first port of call. ... more   less 
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Also Known As:
Kalahari Sands Hotel Windhoek
Kalahari Sands Hotel And Casino

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