This hotel is all facade and no substance. Staff are all well versed in side stepping should a request for anything extra, such as a toilet roll, be required. Calls to housekeeping go unanswered, or the receiver is picked up and replaced to disconnect the call! Going through reception with a request yields no results either. Beds are uncomfortable, towels supplied were threadbare. Bathrooms are gloss painted on the walls and floors, providing near impossible navigation when water escapes from the leaking shower door. Everything in the bathroom/s looks moldy and stained! Extractor fans in bathrooms no longer work. We booked two rooms on this visit and they were both in poor condition. Buffet dinner was mediocre, with poorly trained staff in attendance, both behind the buffet counters and on the tables. It took three attempts to get a round of drinks in the dining room, when one consisted of nothing more than a soft drink! If the establishment had been running at full capacity, one can expect delays, but the hotel was not busy. This hotel has the potential to be something amazing, but is neglected and poorly run. Staff, in every department, tend to give the impression that guests are an inconvenience. It should not have the star rating given and the room rates are ridiculously high for what is offered in terms of accommodation and service.
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- Also Known As:
- Windhoek Country Club Hotel Windhoek
- Windhoek Country Hotel