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“Would never stay here again”

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Windhoek Country Club Resort
Ranked #7 of 16 Hotels in Windhoek
Toronto
Level Contributor
153 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Would never stay here again”
Reviewed 7 April 2008

We were given a smoke-filled room which we could smell walking down the hall - little did we know it would be ours. There were welcome flowers and envelope for Ambassador ? on the coffee table! I asked Reception for a non-smoking room. This time we had a problem getting the key to open the door, when it did the room was a complete mess and OCCUPIED. So much for security. The third room we were told was the model suite - this was falling apart - wallpaper hanging off the walls, torn drapes, taps hanging off the sink, shower didn't work. I could go on - not to mention the food.

  • Liked — the grounds
  • Disliked — room
  • Stayed February 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank toronto-beeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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308 reviews from our community

Traveller rating
    68
    153
    50
    24
    13
See reviews for
43
72
12
130
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
gbr
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 March 2008

Really good hotel with great staff. First trip to Namibia so didn't know what to expect.Some less than good reviews so thought about changing but didn't. Great base for the local Eros airport to start any fly in Safaris or trips to the coast and the dunes. Good location in Windhoek with a shuttle service to town centre. The concierge manager is a real character and was extremely helpful.

  • Liked — New rooms
  • Disliked — nothing
  • Stayed March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Daviesrog8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
218 reviews
200 hotel reviews
common_n_hotel_reviews_1bd8 239 helpful votes
Reviewed 14 March 2008

After visiting Namibia for 2 weeks we needed one last night 's accommodation in Windhoek to catch an early morning flight. Finding accommodation in Windhoek I found a little challenging. We didn't want the hassle of a bed and breakfast and a location that wasn't in the downtown was important to us. We chose the Windhoek Country Club based on location, and its rating. We joked about staying at a 'Country Club' and thought it would be very nice. We were looking forward to a very nice hotel to rest before our flight.

The location was terrific. We had been driving all day and we were both beat. We checked in and the restaurant and lobby was very nice. Our room was more like a roadside inn. The mattress, pillows and bedding were deplorable. Everything should have been recyled or thrown out long ago. The mattress was worn, sagging and awful. The sheets were so thin they were like cheesecloth.

Another disappointment was the dining room. We were hungry and so looking forward to a good meal. Well not at this hotel. They have one restaurant and it was serving a seafood buffet ONLY. No ala carte menu that night. How can a hotel with only one restaurant not offer its guests more of a choice than a seafood buffet? What if you were allergic to seafood? We ended up ordering room service and it was barely edible.

The highlight was the buffet breakfast the next morning. I will give them credit for that. It was an awesome breakfast, the best in all of Namibia. Unfortunately a breakfast doesn't make up for a poor sleep and poor dinner.

  • Liked — Buffet Breakfast and Location on the outskirts of Windhoek
  • Disliked — Dining options, rooms need a renovation, beds should be thrown out!!
  • Stayed November 2007
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank flymeaway2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 8 January 2008

Unless you' re the type to make a pile of your money and set it on fire - don't waste your money or your valuable holiday time HERE!!!! It's slim pickings in WIndhoek - but google bed and breakfasts!!!! I found a magic one in the similar price range for my return journy to Windhoek. [separate review]

Ugh! is the best way to describe this wretched faux Africa decor unless of course kitch is your style. Ugh! is the best way to describe the food unless of course you adore bad service and over cooked buffet fare. Ugh! is the only way to mention the bedding in the room unless of course you like to wonder if the sheets have been washed.

A more soul-LESS venue you could not find for love or money. Seriously folks. Seriously?

  • Liked — Leaving
  • Disliked — Arriving
  • Stayed December 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank movedalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Cod
Level Contributor
97 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 18 March 2007

Rooms very average - be sure to request a room that overlooks the pool area. The pool has a "lazy river" running around it that was a hit with kids, no adults in the water too cold. Large breakfast buffet - pretty good. Dinner average, not very attentive service. The Chinese restaraunt was fun and average food. The hotel is not with in walking distance to anything, but you can take a walk around the golf course. Next time I woud stay in the city with walking access to shopping and dining. Word of caution - we (four adults) were seated in our van in front of the Department of Tourism in downtown Windhoek waiting for our guide who had briefly run in. A group of six local men walked up to one side of the van and began banging on it and making threatening gestrues. While they maintained our attention, another man went to the other side of the van, reached in an open window and stole a bag. Our guide told us this is a common practice throughout Namibia.

  • Liked — Pool area was pretty
  • Disliked — Location - away from evrything
  • Stayed September 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank dogcabo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 February 2006

Have stayed here many times on business. Nice grounds and pool area and adjacent to a decent 18 hole golf course. Staff are friendly but frustratingly inconsistent in their training and efficiency of service...they don't sweat the details and it is not world class by any means. Not up to 4 star standards of service and generally the place is getting run down which is a shame as with proper management it could be delightful. Rooms can be noisy at night and beds are horribly uncomfortable with HVAC that is either too cold or non-existant - no central heating in winter months and it does get chilly here at nights. Food OK but always the same and after 2 or 3 dinners you'll be looking for a change. Rooms are generally clean but public areas often are not. It is a safe place to stay but I'm definitely looking for other options for my next trip.

  • Stayed February 2006, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Erlanger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 23 April 2005

We stayed for 3 nights. It was relatively clean, safe, and the food did not make us sick, as some hotels in Windhoek are rumored to do. The hotel was average at best. The room was holiday-inn standards. The breakfast was fine. The dinners were not good. The pool was too cold to ever swim in. The chinese restaurant in the hotel had the best food. I would not stay here again.

  • Stayed April 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Windhoek Country Club Resort

Property: Windhoek Country Club Resort
Address: Western Bypass, Pioneer Park, Windhoek, Namibia
Region: Namibia > Khomas Region > Windhoek
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Windhoek
#4 Luxury Hotel in Windhoek
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Windhoek Country Club Resort 4*
Number of rooms: 152
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Also Known As:
Windhoek Country Club Hotel Windhoek
Windhoek Country Hotel

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