When this restaurant opened three months ago we were delighted as Windhoek has no other Indian alternative. It originally started as a take-away place and now the takeaway board is taken away and it looks like they have got their license. (second week of June 2013).We have eaten here 8 times since its inauguration. Good news- In April, the chef was Indian from Kenya. The food was really authentic. Bad news- The food is beginning to taste "precooked" and we do not see the previous chef. My honest opinion: gravys are precooked and frozen. Some veggies are also frozen and they also use tinned food. Alternatively there are days when the veggie dish looks like it was not with frozen food. So my guess is that it depends on who cooks. The Naans and the other Indian breads are still fresh and very tasty. The meat dishes are "average" and one cannot really complain.
But what was really dissappointing for us was the "service". It is such a small space and they have more than 4 waiters who are looking at you and waiting. And each time we went, it was not really houseful.May be three tables were taken. We went with kids and at the beginning, we asked if they had a baby chair. They said no. After three months we still have to drag our baby chair into this small space and they have no intention of buying or making a babychair.
The plates are plastic and the decor is minimal. But that is not really a problem for us since we are ok with minimalist decor. Do not expect a "romantic" candle lit dinner in an Indian setting.
There is an outdoor area which can be used as a nice seating area with a view of the city. However, the management has decided to use that area to prepare food (with outdoor tables) and there is a huge garbage bin and some big buckets with cleaning liquids and stuff there. There appears to be a problem of space in the kitchen. If you ask they will make a table in that area but you will have to tolerate the garbage bin and the workers preparing food.
The food is on the pricey side. You can easily end up paying 400 for a meal for two with drinks and dessert included.
At the beginning (April) when we opted to eat with the hand (how can one eat Naan or Tanduri roti with fork and knives?:), the Namibian waiters had an incredulous look and laughed. Obviously they are not trained or informed about how Indian food is consumed. We even received some "finger bowls" back in April from the management. In June, we were informed by the "delighted Namibian waiter" that "finger bowls" will nolonger be given and that we can just use the toilet to wash our hands. They have fixed a "soap machine" in the toilet and that was the purpose. The management confirmed that they no longer support this "finger bowl" system and the customers should make their way to the toilet prior to eating if they wish to use the hands.
Every where in the world if you ask for a finger bowl in an Indian restaurant, it is given with delight and pleasure. There is that pride, "wow, these foreigners would like to eat with their hands, they love Indian food" attitude. In India, you do not need to ask, they just come with it when they see you are seated in a restaurant. Unless you go to a really cheap streetside place where there is a tap and a sink for the customers.
Our impression was that the Restaurant management does not really care what the customer wants but expects you to follow their set of rules. Very stiff and cold attitude for a Indian Restaurant. But then, they think that there is no other alternative for us.
So with all that said, I am really sad. They are unlikely to attract customers with this attitude. And I would like them to last a bit longer than a year atleast for the fresh naans! I wish them luck!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.