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“Room not great, but breakfast good”

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Klein Windhoek Guesthouse
Ranked #49 of 101 Windhoek B&B and Inns
Reviewed 24 July 2011

At 690 Namibian dollars this is not the best value. Our room was a little shabby, with spots all over the curtains and an old carpet. Our neighbor's heater/air conditioner was really loud. I've stayed in 3 places in Windhoek and this was the least comfortable. However, the breakfast was nice, with surprisingly good coffee. Service was polite. Check out time 10:00 a.m., like most places in Namibia.

  • Stayed: July 2011, travelled as a couple
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Thank javvyjavelina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancoisKWGH, Owner at Klein Windhoek Guesthouse, responded to this reviewResponded 22 December 2012

Thanks for your review and opinion.

We apologize that you did not fully enjoy your stay with us. It seems you have been in one of our older rooms which at that time have not been renovated.

In the meantime all our rooms have been fully renovated and rejuvenated to provide our guests a pleasant stay.

Our rooms all consists of Satellite TV, complementary high speed Internet, Coffee/Tee facilities, fridge, air-condition and queen size beds.

Our on premise River Bar and Restaurant has also become very popular for the public, thanks to Francesco our new Chef.

If you need to check out later, you can always ask the reception and we can always “make a plan” for you.

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154 - 160 of 208 reviews

Reviewed 9 May 2011

Want a ruined Namibian holiday? Book this!
We reserved a booking and paid the 50% deposit. On arrival NO booking. We provide proof– NO paperwork at guesthouse! If proof wasn’t given –we would not have been helped!
Sad stories were told about staff member(left 2 weeks ago) who was responsible for mess– done with such conviction that we actually had empathy. Oscar-class act!
We endure rude and bad behaviour from landlord instead of sympathy for the situation unnecessarily placed in.
Promised that booking at end of our tour will be “the best” accommodation– at no extra costs. I saw my name written into the book of disappearing reservations.
Returned 30 th April 2011 -– NO BOOKING!
Ghost staff member secretly made comeback and active again. Names scratched out! Reason? Nobody could explained!
Overheard conversation - rooms were allocated to a group for their guides. Our paid deposit accommodation offered without second thought?
Other guests arrived same day with same problem.
Holiday in Namibia started off and ended distastefully because of negligence and bad administration! Do not take the chance!

  • Stayed: April 2011, travelled with family
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1  Thank EStruwig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancoisKWGH, Owner at Klein Windhoek Guesthouse, responded to this reviewResponded 22 December 2012

Thank you very much for your Review.

As the owner of Klein Windhoek Guesthouse i have to apologize for your experience and the behavior of our team members. We have implemented a fully automated booking system in the meantime to prevent this kind of situations.

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Reviewed 4 December 2010

The remoteness of the hostel from the city center (it's located in Klein Windhoek) helps bring a quietness to the place. The staff is nice and helpful. The breakfast buffet is good and the rooms are good. The place looks good and charming in overall.

  • Stayed: October 2010, travelled solo
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Thank Marcel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2010

Great place to stay in Windhoek. If you need a cheap hotel to stay without stinting on quality - stay here! The rooms are not large but really well equipped and the staff are friendly and helpful. The breakfast is served in a dining room close to the swimming pool and there is a bar and small restaurant on site. Although they are extending the hotel we were not disturbed.

  • Stayed: August 2010, travelled with family
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Thank johnB2911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2010

Klein Windhoek Guest house is well-priced with very helpful staff and a more than adequate breakfast. The setting is quiet, although close to everything in town, it's easy to find and we weren't surprised to see that it was packed during the 3 nights we stayed there. On arrival, we had a few hiccups like the kettle which didn't work, 1 set of towels short, no chairs for the outside table etc. However, after pointing this out, all of these issues were rectified in 5 minutes, without a negative look or vibe! The wi-fi set-up with little desk was great as we could log on and handle some leftover work queries before leaving Windhoek. Overall, although not fancy, we found it warm, welcoming and value-for-money.

  • Stayed: June 2010, travelled as a couple
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Thank CapeTownCobie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2010

Arriving at KWG found that even though they reserved our room they never made a note of the booking in their system. Initial service wasn't too helpfull almost as you were lucky we've got a space. If you only have to overnight and eat out, this is probably not too bad but don't expect too much for breakfast or service.

  • Stayed: March 2010, travelled as a couple
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1  Thank Oiltraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancoisKWGH, Owner at Klein Windhoek Guesthouse, responded to this reviewResponded 22 December 2012

As the owner of Klein Windhoek Guesthouse I have to apologize for your experience and the behavior of our team members.

We have implemented a fully automated booking system in the meantime to prevent this kind of situations. Most people specifically like our included breakfast and our team would assist immediately if you would have had a special request.

As we are currently changing the concept of the “River Bar and Restaurant” is becomes ever more popular for Windhoekers as well. We therefore building a new kitchen and have apointed a new Chef. “Francesco” has run one of the finest Italian Restaurants in Frankfurt and will make sure that your experience in the future will dramatically improve.

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Reviewed 12 January 2010

We stayed here at the beginning of a trip, came back after a week and then again at the end. It felt a little like coming home. The staff were welcoming and friendly. I cannot praise them highly enough - they were extremely helpful to us, always very patient with our various questions and requests and unfailingly polite. We stayed in 3 different rooms - all of which were good - air con, TV, facilities for making hot drinks; the bathrooms were large, the water always hot. The location was great too - quiet, and it felt safe. Reception would always organise a transfer - which again was safe, affordable and friendly.

  • Stayed: December 2009, travelled with friends
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Thank HLEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Klein Windhoek Guesthouse

Address: 2 Hofmeyer Street | Klein Windhoek, Windhoek 9000, Namibia
Region: Namibia > Khomas Region > Windhoek
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #49 of 101 B&Bs / Inns in Windhoek
Price Range: £62 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Klein Windhoek Guesthouse 3.5*
Number of rooms: 66
Official Description (provided by the hotel):
Comfortable guesthouse situated in a nice part of town. Just down the road from Joe's beer house. In house restaurant and free wireless internet. ... more   less 
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Also Known As:
Klein Windhoek Guesthouse Hotel Windhoek

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