My husband and I booked the Junior Suite in the Thuringer Hof in Windhoek for 3 nights and were completely disappointed by the hotel and the terrible service! One could hardly believe this is even a 3 star property. The very entrance and reception area of the hotel is dull and very small. The Receptionist had no clue about restaurants in the area and couldn't advise us of anything at all. He couldn't even offer us a map of the city. We had 2 big suitcases and nobody even offered to help us with our luggage. There is only ONE lift which works on a part-time basis!! and took more than 20 min to come up...... It's super old and we were scared to go inside, but had no choice, considering we had so much luggage. We finally found our way to the room, and there, the KEY didn't work!!!.... My husband had to take the flight of steps back to Reception again, while I waited for by the room........ He finally came back and this time, was accompanied by the SECURITY guy!! The latter tried to open the door with the car, but it didn't work.....he then tried the master key of the hotel...... He apologised, saying the door was broken and would be fixed by the maintenance team the NEXT day! and that meantime, we had no key!!! Which basically meant that we could close the door from the outside, but to get into our rooms, we would have to get someone from Reception to accompany us everytime!.... Ok, the worse is to come: To our dismay, the so-called Suite had only A SINGLE BED!!!!!!!..... We had no choice but to go back again to Reception to complain!!!!! We were told that the hotel could only change the bed for a double room the NEXT day, even though it was still 7pm!....and there was no one from housekeeping or maintenance who could help!.... We were led into a TINY TWIN room for the night...... The basin tap was loose and could barely stand straight.... The shower area was tiny and the water sprinkled everywhere, wetting the whole area......What an utter nightmare! ..... At night, we couldn't sleep, coz of the noise coming from the street. The next morning, we went out and made sure that we reminded Reception to get the door of the Suite repaired so we could move in that afternoon. We came back at 5pm and it was still NOT repaired!!!!!!!!!!.... Pathetic service! Nobody seemed to care, which was the most frustrating thing for us...... The staff doesn't care and are terribly inefficient.
The parking space: it's at the back of the building in a very dirty area, a tiny place, unworthy of a hotel chain! The breakfast in the morning was equally bad, very poor and didn't look very clean. I tried the 'hot food' which was completely COLD!
It was our worst experience ever and on the second night, we were so shocked at how pathetic the hotel was, we decided to leave one night earlier.
I have NOTHING good to say about this hotel, don't go there!......
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Marriott, Travel Republic (UK), Hotels.com, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Protea Hotel by Marriott Windhoek Thuringerhof reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.