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“Good and quiet accommodation”

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Vondelhof Guesthouse
Ranked #20 of 95 Windhoek B&B and Inns
Parma, Italy
Level Contributor
133 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Good and quiet accommodation”
Reviewed 2 September 2013

If you need a quiet accommodation in Windhoek, this guesthouse should be fine.
The room is quite big and spacious including a desk, coffee station and a lot of international sockets, so you do not need any power adaptor. Be sure to pack a hairdryer as they do not have a complimentary one in the rooms.
Since the room has no heating system you can use hot water bags during winter nights.
The complimentary continental breakfast is served in a nice public room facing the small pool.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
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Helpful?
Thank barbara235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vondelhof, Owner at Vondelhof Guesthouse, responded to this review, 4 September 2013
Thank you for your positive feedback. Although the rooms are not equiped with a hairdryer and a heating system, please be assured that a hairdryer as well as portable electric heaters are available from reception at no charge.
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121 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
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  • English first
  • French first
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English first
Eindhoven, The Netherlands
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 June 2013

A comfortable and relaxed location where we enjoyed a spacious and quiet room. There is a nice swimming pool and sitting area. Breakfast was good. Staff was helpful and friendly.

The guesthouse is conveniently located close to the center of Windhoek and easy to find. They have parking space within the fence.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank prjvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vondelhof, Owner at Vondelhof Guesthouse, responded to this review, 11 September 2013
Thank you for your positive feedback. We try to go the extra mile to make your stay as enjoyable as possible and I'm pleased you've taken the trouble to share your experience on TripAdvisor.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aalter, Belgium
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 September 2012

We are just nine Belgian friends travelling around the world for many years... but what ocurred in this guesthouse was unbelievable.
After a long trip, coming from Brussels, Munich, Johannesburg to Windhoek, we were happy to arrive in Vondelhof-guesthouse. Five of us took a shower, while the others were having a drink at the (closed) pool.
Our roomdoors were kept open because everyone could see the doors, because it was good wetter... and because the roommaid kept walking in and out of the rooms. Sometimes she was carrying some stuff for the minibar, other time she was changing garbage cans from one room to another, other time she was staring at a book.... but she was always 'busy'.
A sudden moment one of my friends saw that his wallet was missing... everyone helped looking for the missing wallet. All of us, we were searching in the room. on the bed, on the chair, under the bed.... All of a sudden the roommaid passed by.... and there was the missing wallet lying on the chair... where we all had been looking. The owner of the wallet ( working in the National Bank of Belgium!) noticed that there was an amount of money missing.
That moment we all went back to our rooms... and in my wallet there was missing money too!!!
I just changed euros for Namibian dollars and counted that I was missing 280 Nam. dollar. I was also missing between 300 and 400 euros!! I don't know the exact amount because I had been spending money for food, drinks, souvenirs, medicins, taxi and train...on the road.
Because we surprised her, the roommaid was willing to give our money back. For us that was just allright, because we wanted to continue our trip. But.... the (female) owner told us that she just wanted to give our money back to avoid the police and to be able to keep her job. So she wanted to call the police to investigate the whole situation. But the owner promised us, that we would get back our money anyway. If the roommaid didn't pay, she would pay us back... so we agreed to call the police.
The whole group had been waiting for many hours..and finally two guys arrived (no uniform, no policecar...???)... telling that they couldn't do a lot. But they would send another team the morning after to look for fingerprints...
The morning after, the whole group waited for nearly three hours... but no one came. We decided to leave our wallets in the guesthouse (the end of our journey we had to come back to the guesthouse before leaving namibia)... so the polive could do their work without needing us. Asking for our promised money... the manager/owner forgot her promise. So we left because we had a daylong trip to do...

Two weeks later we came back to the guesthouse. The owner told us that the police couldn't find any fingerprints. And so there was no way of getting our money back. When we asked for the police report...there was none!
Another evening got lost because of argueing...
The climax came when she started accusing us ... of trying to get money from poor africans!!!
Just for the detail: the three accused are: 1/ I am a teacher in a catholic middle school 2/ a friend is professor economics at Brussels University 3/ another friend is having a responsable job in the National Bank of Belgium.....
The day of leaving she even let us pay a second time our spendings of the first stay!!! ( we were not able to leave the guesthouse before paying). We got further information... we should have contacted 'the tourist protection unit of the police'... but because we were running out of time (the flight had to be caught!!!) we didn't do that anymore (it wouldn't have helped us anyway).

Conclusion: we lost a lot of money (also by making phonecalls to our travelagency, our insurrancecompany...). The group spend four half days of our holiday in trying to get justice.
I just make this advices to prevent that happens the same stuff in the same 'guest'-house.

To be honest we were very happy with all the other guetshouses and lodges we frequented in Namibia...

  • Stayed August 2012, travelled with friends
    • Value
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    • Sleep Quality
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Helpful?
8 Thank jan l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vondelhof, Owner at Vondelhof Guesthouse, responded to this review, 29 September 2012
I'm afraid the picture the guests paints is very different from what actually happened. I have already responded to another review from the same Belgian group about the same incident, but I feel I can't allow unfounded accusations like this to go unanswered. The guests in question left their rooms wide open and had their wallets lying on their desk instead of having them locked away in the safe that is provided in every room. Therefore we can't take responsibility. When they claimed that money was missing, they immediately accused the housekeeper as she was seen in the rooms. I wish to re-iterate that she had every reason to be in the rooms as the guests arrived in the morning, when the rooms were just cleaned but the minibars and coffee/tea stations were not re-stocked yet. As we didn't want the guests to unnecessarily wait, they were given access to the rooms upon arrival and the housekeeper quickly went in to replenish the minibars and coffee/tea stations. When asked if I was going to refund them the money -they couldn't specify how much was missing though- I denied for two reasons. Firstly, there was no proof that anything was missing and secondly because the clients hadn't used the safes that are provided in the rooms. Surrounded by a group of extremely agitated clients, the housekeeper
-who has been with us for 7 1/2 years and is a good worker who has never caused any problems- strongly denied having taking anything, but felt overwhelmed and out of fear to loose her job and income that she depends on as a single parent, she suggested that maybe she could borrow money from friends and family to pay the clients. The estimated amount missing was more than two months salary, but loosing her job would cost her much more. I contacted a legal practice and was advised not to pay, or let the accused housekeeper pay anything at all until the police had finished their investigation and had found proof that my staff member was guilty.

Although clients were adament that they didn't want the police involved (why?), I did insist on a police investigation as theft is a serious accusation and I cannot fire a staff member based on an accusation only. Sure, if my housekeeper would be found guilty, she would have to face the conseqences and would loose her job and she would have a criminal record. But in all fairness, one is innocent until proven guilty.

The police arrived in civil clothing and in a regular car, as they are part of the Tourist Protection Unit and work undercover. They clearly identified themselves as police officers, so there's no reason to suggest that they weren't. They arranged for a special unit to take fingerprint, but unfortunately none were found. The officer from the fingerprint unit wrote a report whereof the guests could get a copy from the police station. Clients informed me that they weren't interested in spending time at the police station obtaining a copy as a report wouldn't help them anyway as missing cash is not covered by their travel insurance. The police advised me that there's a trend that tourists stage that things are stolen from their hotel rooms in order to put pressure on the hotel that obviously would like to avoid negative publicity. It cannot be proven that this is the case here, but neither can the alleged theft. The damage that clients have done to our reputation by posting reviews like this by far exceeds the amount that they estimated was missing. I could have made life easy for myself and just pay them off, but that simply felt wrong.

We didn't ask clients to pay twice, but as they had left the first time without settling their accounts, we asked if they could please do so upon their return. Paying one's account is normal practice, isn't it? What clients forget to mention is that they threw garden furniture in the swimming pool and deliberately smashed decorations on the ground just before they left. This is what I would expect from a five year old throwing a tantrum, but not from adults. I was at a meetinhg when this happened, but my staff were so scared and felt so threatened that they felt it necessary to lock themselves in the office. Do I need to say more?
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Travellers are raving about these Windhoek hotels

Cape Town, Western Cape, South Africa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 September 2012

If you are seeking comfortable accommodation, reasonable rates and a convenient location in Windhoek, Vondelhof Guest House should be on your list. I have visited this establishment twice and have found it to be just what I wanted. The rooms are more than adequate, excellent water pressure in the shower (not always easy to find!), the continental breakfast more than sufficient to start your day, and the pool deck area nice and relaxing. Yvonne is friendly and extremely helpful in offering suggestions on restaurants, guidance to the local shops and centres, and does her best to make her guests feel welcomed and at home. Her staff are polite and courteous, the rooms kept very clean, the laundry service is very, very reasonable as well as internet access for a minimal fee when compared to many other establishments. Situated only 5 mins walk away from Wernhill shopping centre, about 8 mins walk to Town Square and Post Street Mall, this is super convenient for anyone that doesn't want to drive all the time. I will most definitely make use of this establishment again for any future trips to Windhoek. PS - I love the pets being around as it gives a wonderful homely feel!

  • Stayed September 2012, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank LisaHorsford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vondelhof, Owner at Vondelhof Guesthouse, responded to this review, 11 September 2013
Thank you for your positive feedback on your stay with us. We surely hope to have you as our guests again.
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Halifax, United Kingdom
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 26 August 2012

We stopped here at the start and end of our trip. We had a warm welcome from the owner and staff. The rooms were clean and tidy, a fridge and kettle were much appreciated. A short walk into Windhoek with it's shops and supermarkets - ideal when getting ready for your road journey.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vondelhof, Owner at Vondelhof Guesthouse, responded to this review, 11 September 2013
Thank you for your positive review. Good to hear that you have not only chosen us for the start of your holiday, but that you also opted to return at the end of your journey.
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Vancouver, Canada
Level Contributor
76 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 19 August 2012

I've had the great fortune of travelling to Namibia at least once a year since 2006. I've stayed at Vondelhof numerous times, although not always as I like to check-out other options and sometimes Vondelhof has been fully booked. Not only have I never had a problem there, I have always found the staff, particularly the owner Yvonne, very helpful. Below I outline what I find to be good and not so good about my stays at Vondelhof below.

What's Good
* The price. I've stayed at 5 other hotels, guesthouses and B&Bs in Windhoek. Overall, I would rank Vondelhof 1 or 2 - 1 if I consider price, 2 if I don't.
* The breakfasts - sufficient options (cereals, toast, cold cuts, fresh fruit, yoghurt, coffee and tea).
* The rooms. Yes, they are simple, but they are nice and usually have a good desk to work at which is important for me. Beds are comfortable. Plenty of blankets for when its cold (mid-May to mid-August). If you want something special stay at the new Hilton in City Centre at USD200 a night
* Location: 5 minute walk to City Centre, but be careful about walking ANYWHERE (not just around Vondelhof but truly anywhere in Windhoek, especially quiet areas) after the sun sets (or even before) in Windhoek. Muggings, pickpockets, car break-ins are common.
* Security: electronic fence, safes in each room and remote controlled entrance gate.

Not so Good
* Rooms can be cold during Namibia's winter, mid-May and mid-August. However, there isn't much that can be done about this - this is the reality of life in Namibia, especially Windhoek. Its a desert environment and Windhoek is 1,800m above sea level. The buildings are built for the 9 months of the year when temperatures climb about 30 degrees Celsius.
* Can get dinner at Vondelhof, but then why would you want to since Windhoek has numerous great restaurants. I particularly enjoy: O Portugal; Am Wienberg; Zoo Cafe (although its called something else now);
* There is not fitness centre, but there is a pool.

  • Stayed May 2012, travelled solo
    • Value
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    • Cleanliness
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Helpful?
Thank Lg_Chikwambo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mechelen, Belgium
Level Contributor
89 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 30 May 2012

1. Our room was average, nothing special.
2. From B&B one would expect to be welcomed by the owner. In contrary what we could see is that one of the owners was regularly sun tanning next to the pool (we thought originally that he was one of the guests but aparently he wasn't) and not really bothering to say something to the guests.
3. Breakfast was just below average - few pieces of cheese and ham were served as part of buffet together with butter, jam and some musli stuffs. Not only the guests could "enjoy" this breakfast but also the cats who were happily sitting on a bowl full of musli and next to the bocal full of milk. So, the next morning we had to satisfy ourselves with poor choice of few pieces of ham and chees since that was the only thing that was closed in a box and therefore out of animal's reach (I assume that the scene we saw the day before was not just a one time event). That next morning the milk was totally sour and we explained this to the serving lady but she just smiled at us and walked away. We assumed that she didn't understand what we meant so we decided to mention this at the check-out.
4. At the check-out we mentioned the issue we had with sour milk and the question we got from the owner was: have you tasted the milk? We were quite surprised that this question came since the fact that we mention something like this means that we did taste it. Then we were asked as well to pay for a chocolate bar that we apparently took from the minibar. When we told to the owner that we haven't taken anything from the bar, she told us that the maid checked it and that there is one bar missing and she did go to check herself. It was for a moment a little uncomfortable for us as guests because it looked like we were not trusted (why would we lie over a chocolate bar anyway?). One has to mention though that she did take it off the list of things to pay for once we mentioned once again we really never took this bar, so this was professionally handled.

  • Stayed May 2012, travelled with friends
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RasMechelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vondelhof, Owner at Vondelhof Guesthouse, responded to this review, 2 June 2012
I, the owner of Vondelhof, am surprised about this review and would like to comment. Firstly, the sun tanning gentleman, the alledged owner who was so impolite not to welcome the guests, was not the owner but simply another guest. I, Yvonne Schadee, am the sole owner of Vondelhof and certainly make it a point to greet every single guest who is staying with us. Unfortunately, I can't check everyone in myself, but 99% of the guests I do personally meet and I also do the majority of the check-outs myself.

Our continental breakfast certainly has more on offer than a few slices of ham and cheese. Let me just dish it out for you. There are three different cereals that can be taken with either milk, plain/Greek or fruit yoghurt, sunflower seeds, raisins and/or lin seeds. Then there's a fruit basket, dried prunes and a fresh fruit salad, two different fruit juices, white and wholewheat bread, rye crackers, rusks, three different cold meats, cream cheese and cheese with assorted biscuits, two flavours jam, peanut butter, syrup, sandwich spread, a choice of butter and margarine, filter coffee, hot chocolate and two flavours tea.

Our pets (two dogs and two cats) are certainly not allowed in the restaurant, but are sometimes 'lured' into the restaurant by guests who find them cute and want to give them a bite. I strongly oppose to that and our staff is instructed to please make sure this doesn't happen.

If there's anything not right, either in the room or with service provided, I like to hear about it so that we can rectify whatever is wrong and improve our services. When these guests mentioned at check-out that the milk was sour, I indeed asked if they tasted the milk. The question might have surprised them, but we use(d to use) farm milk which contains a bit more fat than long life milk and sometimes there's a bit of fat floating on top which can easily be mistaken for milk being off. That's why I asked if they had actually tasted the milk or just judged it on its appearance. The above has actually been reason to switch from farm milk back to long life milk.

If there's a discrepancy between what our housekeepers report on what's been used from the mini-bar and what guests report at reception when they check out, has to be investigated. It happens often that only one guest checks out on behalf of a family and is not aware of what the others have used. We will not make anyone pay for something they didn't have, but I do feel it's correct to check. The housekeepers might have made a mistake, the reception staff might have charged it to a wrong account, but it could also be that one of the other guests staying in the room have used something from the mini-bar without informing the person who's settling the account.
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Additional Information about Vondelhof Guesthouse

Property: Vondelhof Guesthouse
Address: 2 Puccini Street, Windhoek 9000, Namibia
Region: Namibia > Khomas Region > Windhoek
Amenities:
Free Parking Airport Transportation
Hotel Style:
Ranked #20 of 95 B&Bs / Inns in Windhoek
Price Range (Based on Average Rates): £
Hotel Class:3 star — Vondelhof Guesthouse 3*
Number of rooms: 8
Official Description (provided by the hotel):
Vondelhof is a small and informal retreat where host Yvonne and her staff will go out of their way to make your stay enjoyable. Vondelhof is located in a quiet street at the edge of Windhoek's city centre. The spacious rooms are individually styled and decorated with an African touch whereby the focus is on elegant simplicity. All rooms are en-suite and have a coffee & tea station, safe, refrigerator, telephone, ceiling fan and flat screen TV. ... more   less 
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