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“Sad, sad, sad.”

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Nicon Luxury, Abuja
Ranked #51 of 80 Hotels in Abuja
Kingston, Jamaica
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Sad, sad, sad.”
1 of 5 bubbles Reviewed 13 December 2013

I want to be kind. The a/c worked well and so did the hot water and the television. The rooms are big. That's about the size of it on the positive side. The carpets and chairs are filthy; I woke up one morning to a flooded bathroom; the bathroom fixtures are broken, chipped, worn and need a good, long clean. For the period of my stay the internet never worked and the operators at the business centre - which was the only other option- were rude beyond belief. I got stuck in the elevator (thankfully it was only for about 1 minutes, while some colleagues were stuck for an hour). The menu over seven days was changeless and the staff was, for the most part, unfriendly and unpleasant. Not a good experience.

  • Stayed December 2013, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RosamondElizabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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55 reviews from our community

Traveller rating
    3
    5
    18
    12
    17
See reviews for
3
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4
44
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Edmonton, Canada
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 5 December 2013

Dont be fooled by the use of the term "luxury" in the title. It means nothing. One colleague was flooded out of her bedroom from the floor above by scalding hot water. Power cuts frequent. Internet a joke. Air conditioning in some but not all rooms (it was +36C outside). Food across a whole week of staying (both breakfast and evening) was exactly the same each day.

My bedroom was ok, though not too sure about the sheets, pillow cases or cleaning.

Only thing that made this tolerable were some (but not all) of the staff who were friendly and helpful. But it is unlikely they will do what they said they would do or that there is any evidence of management.

Had to be here for a conference / work - but not a place I would willingly come back to.

Room Tip: Find somewhere else..but if you have to stay fourth floor seems the place to be...
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve_Murgatroyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 5 October 2013

Words fail me how poor this sad excuse for a hotel actually is. I had the misfortune of staying here for 3 nights from September 30th 2013. I actually tried on my second night, to check out, but unfortunately could not find a short notice available room else where.

The rooms appear to have been left in time somewhere around 1977. Dirty, tired with stains all over the carpets. Wardrobe doors falling off or literally on the floor. Limited TV channels with so much fuzz on the screen you can barely make out what channel it is. There were countless stains which appeared to resemble blood stains all over my sheets.

The bathroom was appalling. Yellow water coming for the taps and one dingy light in the bathroom. While showering it was almost like showering in the dark. Although fear not, as a shower never lasted more than 15 seconds as from day one there was no hot water either first thing in the morning or last thing at night. The bathroom was dirty and grubby.

The list of issues with this place is incredible and how they have the cheek to take guests money and advertise as a hotel is beyond mind boggling.

There was no wifi, the food was horrendous and when I complained both to the dining room manager and hotel manager both laughed! The staff were very rude and not at all helpful.

I stay in hotels across Africa 162 nights a year and I can honestly say I have never experienced anything worse than this. I have never written a review on trip advisor before as quiet frankly I never needed to but I felt so appalled by this place I felt it only necessary to advise potential guests booking to avoid this place at all costs.

Absolutely awful.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adriancafferkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 5 October 2013

Since only staying one night, and leaving early next morning, decided to pay bill at check in, MasterCard credit card declined twice, they then say don't accept foreign MasterCards despite a notice indicating they accept MasterCard - So why swipe it twice then ?
Colleague had similar experience, card declined - but checks with bank and money taken but hotel still say not paid.- cue many phone calls to UK to get sorted.

In the evening - ordered Room Service, came 40 mins later - signed the offered bill, 1/2 hour later very abusive phone call - "your supposed to pay cash ......blah, blah " no mention of it the menu nor did delivery guy ask for cash

No wireless access in room - colleague complained at reception/manager , was almost laughed at and told yes its broken on a number of floors

Next morning, up at 5, No hot water for shower - ran tap for 10 mins still no hot water !

Down to reception to check out - Said I refused to pay the room service bill ( c £20) on the basis of the abusive phone call, no wireless and no hot water
After a heated argument with a chap who claimed to be the manager but claimed to be unable to waive any charges or to be able to get any one who could

In the end, since we had a car waiting to leave for the flight and there was an increasing presence of 'security' it was clear I wasn't going to be allowed to leave without paying so I paid the room service bill marking it "paid under duress"

I will be writing the so called management a strong letter of complaint which I fully expect to be ignored

I also fully endorse the other comments here about the general run down state of the hotel, quality of the food and the shocking level of customer service

Will be keeping a close eye on my Credit Card bill for the next few months !!

Room Tip: Try another hotel !
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank chris_bartley_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
54 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 23 September 2013

This is anything bit a luxury hotel. The hotel has a general air of dilapidation. Threadbare carpets, all pervading musty smell and no central air-conditioning. The rooms are large but everything seems to be crumbling.
The dining areas are just as bad. The staff seems to be morose and resigned to do a job that they do not enjoy.
If you are in Abuja, steer very clear of Nicon Luxury Hotel.

Room Tip: There are no good rooms here!!!
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 29 August 2013

Very brilliant hotel treated us kindly, my kids were very happy with the staff theres squash and many other activities. I definitely recommend this hotel. It's also a good price!
"This hotel may have been a luxury hotel at some point. It is nothing like that anymore. Electricity out, no hot water, part of the bed linen obviously nit changed. I checked in, but after two hours decided to to Sheraton. Had to argue a while before they refunded my payment, but I did get practically all back." this is not true!

Room Tip: Rooms on the left hand side as soon as you come out of the lift have a very good view!
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ayodejji o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerez De La Frontera, Spain
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 21 July 2013

My credit card was skimmed at the reception of this hotel! I am sure while I only used it here. Weeks later money was taken from my account from Florida us. Never loose track of your card one second here!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarcelyChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Nicon Luxury, Abuja

Property: Nicon Luxury, Abuja
Address: Plot 903 Tafawa Balewa Way | Area 11, Garki, Abuja, Nigeria
Region: Nigeria > Abuja State > Abuja
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool
Hotel Style:
#9 Spa Hotel in Abuja
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Nicon Luxury, Abuja 3.5*
Number of rooms: 253
Reservation Options:
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Also Known As:
Nicon Luxury, Abuja Hotel Abuja

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