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“Hotel De Bently”
Review of Hotel De Bently

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Hotel De Bently
Ranked #45 of 84 Hotels in Abuja
Reviewed 29 December 2010

Location is new, the rooms are clean, and comfortable, and the staff is very friendly.

  • Stayed: December 2010, travelled on business
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Thank jonthor727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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63 - 68 of 68 reviews

Reviewed 4 December 2010

I am staying in the Hotel de Bently as a business traveller with colleagues. I am staying in the largest and most important room in the hotel, because we are using it for daily meetings. Since we checked in, the air conditioning has not worked. The maintenance staff does nothing to correct it (It is CURRENTLY 32C in my room). The front desk staff is polite and apologetic, but has done nothing to correct the situation. They also cannot move me to a new room.
I could tolerate the airconditioning situation (it is not an air conditioner, but a noisy fan) BUT, the situation is compounded by a loud and random noise, which sounds like an alarm clock and wakened me twice at 4 am. Again, the front desk staff are apologetic, but have done nothing. For two nights the staff ignored the problem. Finally, they acknowledged it when the nose began at 11 pm and continued until 1 am on the third night. I am exhausted.

Even the noise could be tolerated, if everything else weren't wrong. For three mornings in a row, there has been NO WATER when wanted to shower. Again, the staff are polite, even kindly, but totally ineffective.

None of these issues would be fatal in and of itself, it is the combination, the frustration, the feeling that I am complaining needlessly and endlessly that makes the experience so terrible. This hotel is not capable of responding to basic needs, never mind the needs of international travellers. What you want from any hotel when on business travel is a clean place to sleep, a comfortable place to work and a place to bathe. The De Bently has failed me in every respect. The one positive thing I can say about it (besides the politeness of the front desk staff) is that the internet is better than my previous stay in Nigeria.

  • Stayed: December 2010, travelled on business
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Thank ChicagoBibi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkinAbuja, Owner at Hotel De Bently, responded to this reviewResponded 5 December 2010

Thank you for taking the time to comment on our hotel.

I am sorry for any inconvenience you experienced while staying with us. Our desire is to always deliver a refreshing experience where every guest feels cared for, valued and respected.


All your comments are noted. I assure you of our best efforts to address all the issues you highlighted.

Once again, thank you for your comments and we do hope you will give us another opportunity to be of service to you on your next visit to Abuja.

Yours sincerely,

Francis Ogugua

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2010

This hotel is the best in Abuja so far
that is if u dont want to spend all the hundreds of thousands at Nicon or Sheraton, and still want to retain same quality then this is the place to be.
I totally enjoyed my stay with my friends and would want anyone who likes good things to visit this place.
Superb!!

  • Stayed: October 2010, travelled on business
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Thank fredrickeus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2010

I have never seen a thing like it before. The customer service is the best you can find in town. If you re in Abuja and you haven't visited then you missing. Make sure you go.

  • Stayed: October 2010, travelled on business
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Thank Ebelechukwu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2014 via mobile
Google Translation

Stayed: June 2014, travelled on business
Thank olivierAthis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2014
Google Translation

  • Stayed: January 2014, travelled as a couple
    • Value
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Thank overholt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel De Bently

Address: 894 N. Okonjo Iweala Way | Utako, Abuja 11136, Nigeria
Region: Nigeria > Abuja State > Abuja
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #45 of 84 Hotels in Abuja
Price Range: £35 - £55 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel De Bently 4*
Number of rooms: 100
Official Description (provided by the hotel):
Hotel De Bently is a contemporary, fashionable hotel – the absolute choice for the style-conscious guest. Inspired by cutting edge design, the hotel captures the imagination with its vibrant and creative environment. A unique hotel experience, from the designer bedrooms, sumptuous Fine Dining Restaurant, to the industrial-chic destination bar, Hotel de Bentley sets out to be very different whilst at the same time, offering exceptional quality and service throughout every aspect. Hotel De Bently is a spectacular luxury 5 star hotel. Superbly located with unique panoramic views over the new Abuja City of Utako and just a gemstone's throw away from the central district of Abuja, Hotel De Bently represents a first for a hotel of this standard in the City. ... more   less 
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