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“Transcorp Hilton Abuja” 4 of 5 bubbles
Review of Transcorp Hilton Abuja

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Transcorp Hilton Abuja
Ranked #3 of 77 Hotels in Abuja
Dubai, United Arab Emirates
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Transcorp Hilton Abuja”
4 of 5 bubbles Reviewed 26 October 2013

if you ever need to go to this unsafe place, transcorp hilton is relatively safe and secure. rooms are clean and spacious. limited options for food and beverages but considered to be one of the good places to eat at in town.

  • Stayed November 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Saif A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SholaAbuja, Public Relations Manager at Transcorp Hilton Abuja, responded to this review, 31 October 2013
Thanks for staying at our hotel. We’re glad you enjoyed the comfort of our spacious rooms and had a taste of our warm, caring service.

We look forward to welcoming you back.

Yours sincerely,

Etienne Gailliez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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980 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (170)
Date | Rating
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English first
Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 25 October 2013

Generally, the accommodation is tired, the majority of the staff are not really interested in customer service and the prices are very inflated. Wifi is not available in your room, despite for over a month there being a notice in the room to say that it will be available soon!

  • Stayed October 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Dawn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SholaAbuja, Public Relations Manager at Transcorp Hilton Abuja, responded to this review, 31 October 2013
Thank you for the review of your experience at Transcorp Hilton Abuja.

I am disappointed we did not exceed your expectations during your stay with us and would like to apologise for any inconvenience you might have experienced. I am pleased to inform you that we have completed the upgrade of our internet infrastructure and our Guests can now enjoy Wi-Fi connection in the comfort of their bedrooms in addition to wired connection.

Thank you once again for your valuable feedback and we look forward welcoming you back soon.

Yours sincerely,

Etienne Gailliez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, WI, United States
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 24 October 2013

The Hotel is well located and well maintained. Better than what I expected but extremely expensive for what you get compared to other Hilton facilities around the world. Over USD $425/night is quite outrageous.

  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Miguel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SholaAbuja, Public Relations Manager at Transcorp Hilton Abuja, responded to this review, 31 October 2013
Thank you for your recent stay with us at Transcorp Hilton Abuja and for leaving a feedback about your experience.

I am glad to hear that you enjoyed the location and comfort of our hotel. Your comments about our rates are noted; Whilst our prices are determined largely by the cost of providing service, please be assured that we are committed to making sure that our Guests get value for money spent in our hotel.

Hope to see you return in the near future. Safe travels.......

Yours sincerely,

Etienne Gailliez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 21 October 2013

Well, this place needs a serious revamp. No idea why on earth people are willing to pay these rates for an establishment that has not been updated in a decade or two. The rooms, while comfortable, are a flash back to the 70s. Lots of mirrors and shining faux wood veneer and panels. No WiFi in large section of the hotel (seriously) - you would think internet access was a basic service to get right nowadays.
Staff are awesome and really try so service is really good.

All in all I am sure there are better options in Abuja at the price of the Hilton.

Room Tip: Make sure you get a room with WiFi.
See more room tips
  • Stayed October 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BigWillyStyle42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SholaAbuja, Public Relations Manager at Transcorp Hilton Abuja, responded to this review, 31 October 2013
Thank you for choosing to stay with us. I am glad to hear that our Team Members were helpful and they delighted you with their service delivery.

Permit me to mention that our hotel was built over 27 years ago and furnished in the style of that period. We have, however, consistently implemented planned refurbishment projects over the years. Plans are at advanced stages with all stakeholders and we will commence a major refurbishment of the hotel in the next few months. I am pleased to inform you that Wi-Fi internet connection is now available in all the bedrooms and public areas of our hotel.

Once again, thank you for your feedback. We look forward to welcoming you back soon.

Yours sincerely,

Etienne Gailliez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abuja, Nigeria
1 review
4 of 5 bubbles Reviewed 21 October 2013

Reception: The hotel has a very welcoming reception and you feel great being there
General Organisation: Apart from some rush and lack of organisation for the large crowd that storms the hotel, it is well organised
Hygiene: Neat..
Food: The food is really terrible. Quite expensive with no taste. its either too vegan or too salty or too much sugar.. its all in the excess
Pool: This is way too crowded. I am exactly not impressed that persons not lodged in the hotel also partake in the poolactivities. It is very unhygenic
Entertainment: Fairly good

  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Adebenson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SholaAbuja, Public Relations Manager at Transcorp Hilton Abuja, responded to this review, 31 October 2013
Thank you for taking a moment to share your experience.

I am happy to hear you found the hospitality of our Team Members and cleanliness of our hotel to to your liking. Your comments about your culinary experiences are noted and I would be sure to address them with our food and beverages team.

Thanks once again, and we look forward to seeing you return soon.

Yours sincerely,

Etienne Gailliez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Man, United Kingdom
1 review
3 of 5 bubbles Reviewed 19 October 2013

Had a two day stay at the hotel,my room was cleaned but bedsheets not Change,when I informed the housekeeping two gentle men were sent up and to my amazement one of then said to me ooh,ooh, mike na you as if I was not suppose to complain been a former employee. I was furious, and told him I am staying here for free. My guest was also very disappointed. Again I had a bitter experience with check, used my own credit card to settled my bills which after the front desk staff insisted I should provide an identity card that will be photocopied, i became very furious because my credit card has all my details on it. It took the intervention of duty manager Mr, Saakwen before I was allow to go, I almost missed my flight that night back to the UK.

  • Stayed May 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank macson12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SholaAbuja, Public Relations Manager at Transcorp Hilton Abuja, responded to this review, 31 October 2013
Thank you for choosing to stay with us at Transcorp Hilton Abuja and for leaving a feedback about your experience.

I am disappointed that your overall experience with us was not pleasant. I apologise for our failures and would like to assure you that the service gaps you have highlighted have been addressed with a view to improving overall service delivery.

Once again, thank you for your views and we look forward to welcoming you back to our hotel on your next visit to Abuja.

Yours sincerely,

Etienne Gailliez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ferney-Voltaire, France
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 18 October 2013

This was second visit in ten years, and nothing much had changed...except the prices ! Bump into a constant stream of dignitaries , African leaders and their entourage, and almost permanently poised military and endless security in the lobby and outside. Queues of traffic to get in and out when various AU, ECOWAS and other high level meetings are going on, and four out of the six lifts frequently blocked for Heads of State priority. So patience is a must. Otherwise leave and arrive very early in the morning . Rooms are generous and deals can be done at reception to get a room on 10th floor with free breakfast and snacks throughout the day ( saving on dining in one of three internal restaurants ) ....and free wifi. Otherwise internet connections are through the roof ? the business centre is truly a business ! Room service efficient, huge pool, and enough mobile phone outlets to satisfy everyone. Decor is passé ....gold metal reflective panelling in the lobby.
Breakfast dining area dark.

Room Tip: Negotiate a reduced price on 10th floor...you will save on daily breakfast charges of 35 USD plus...
See more room tips
  • Stayed July 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Baxter003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SholaAbuja, Public Relations Manager at Transcorp Hilton Abuja, responded to this review, 31 October 2013
Thanks for your comments about your recent stay at our hotel.

I am glad to hear you liked the spaciousness of our rooms and the exclusive offerings at our Executive Lounge. Our hotel has truly earned a reputation as the meeting place for heads of states, royalties and celebrities. But we have succeeded in meeting the needs and expectations of all our guests at all times.

Once again, thank you for your valuable views. We hope to see you return soon.

Yours sincerely,

Etienne Gailliez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Transcorp Hilton Abuja

Property: Transcorp Hilton Abuja
Address: 1 Aguiyi Ironsi St | Maitama, Abuja 900001, Nigeria
Phone Number:
Region: Nigeria > Abuja State > Abuja
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Abuja
#4 Best Value Hotel in Abuja
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Transcorp Hilton Abuja 5*
Number of rooms: 670
Official Description (provided by the hotel):
Located in the center of Nigeria's capital city in close proximity to government offices, business and diplomatic districts, Transcorp Hilton offers 670 art-deco style rooms and suites for the comfort of discernible travellers. The spacious, bright and airy rooms are complete with original artwork and have large windows with stunning city views. Catch up with work at the desk, check your emails with high-speed internet (fees apply), recline on the mini chaise lounge or simply re-energise in the marble bathroom. From local Nigerian and continental cuisines to themed international buffets, Transcorp Hilton offers a delightful culinary experience with 4 restaurants and 4 bars. The hotel boasts a hi-tech, 1200-persons capacity Congress Hall and 24 meeting rooms. All benefit from natural daylight and individually controlled air conditioning, creating an ideal location for board meetings, press conferences, receptions or private dining parties. The mezzanine and foyer areas surrounding the Congress Hall enjoy natural daylight and provide an ideal location for registration, exhibition or display area, refreshment, breakfast or pre dinner cocktails. For the fitness enthusiast, the hotel boasts a well-equipped fitness center including saunas, a large hexagonal outdoor swimming pool and children's wading pool, 3 tennis courts, 3 squash courts, volleyball and basketball courts. ... more   less 
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Also Known As:
Transcorp Hilton Abuja Hotel Abuja
Hilton International Abuja
Hilton Abuja
Abuja Hilton

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