Good architecture, very friendly staff, but the place somehow looks like an abandoned facility.
We booked and paid online to spend 2 nights in this well designed and conceived hotel, but on arrival,discovered we were the only guests for the 2 nights we stayed!
In fairness to them they must have spent a fortune to run their huge generators to provide us with electricity as often as the public power went off throughout our stay.
The staff did their very best to assist with whatever they were able to provide, but staff goodwill alone could not substitute the management responsibility to live to their advertised service delivery and room rates.
The room we were originally booked into was without any functional airconditioners and the housekeeper recommended we moved into a more expensive suite next door which we did. Here the a/c s were ok but the beddings were dirty, and on insistence, finally got them changed to less dirty ones. Needless to say the fixtures from the bath tub to the wc, wash hand basin, and everything else were dirty and needed repairs/replacement. Even the towels were faded and thread bare.
We called for room service on the second day of our stay but the kitchen had nobody available to cook any food!
Our consolation was in the fact it was close to the foreign embassies in Abuja where we had business.
Tto crown it all, the balance of the deposit we paid was to be refunded but they had nobody to authorize the refund. We left with their promise to credit our bank with the refund that never got redeemed.
The hotel needs a complete face lift to regain it's well conceived plans and location.
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