Overpriced and dreadful in summary.
Appears to be a converted office block. Worst thing is there is no hot water whatsoever. There is not even a hot tap in the sink. The shower was not even tepid it was freezing cold. The food was dreadful and they did not even have most things on the very limited menu. No napkins at breakfast which was very poor - juice was poor quality and disgusting - not what you expect for what they charge.
No remote for the television. Noisy empty fridge in the room. Air conditioning noisy and ineffective for such a big room with large windows and was held together with sticking tape. Curtains hanging off and did not cover the windows properly.
Management notable by its absence.
The staff seemed underpaid and undertrained. I suspect there is a lot of fraud as they said the printers don't work and so you were unable to charge anything to your room.
I would recommend the Umubano just down the road which seemed much nicer in comparison.
I would never stay here again.
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