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“Small in size, giant in services”
Review of Galaxy Hotel

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Galaxy Hotel
Ranked #16 of 137 Kigali B&B and Inns
Reviewed 16 December 2011

Golden Hills Hotel in the heart of Kigali city center is good for anyone who wants to feel being served with personality and passion. Friendly staff.

  • Stayed: October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Thomas E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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45 - 51 of 51 reviews

Reviewed 12 February 2011

This is my second stay here, both times only because the Serena was booked. Upon first glance the hotel seems modern and nice. However, the devil is in the details. My first stay, the shower head (not handheld) was at chest level and I literally had to squat to get beneath it. Also, the $140 single rooms have no sort of ventilation at all, unless you leave the sliding glass door open (a safety issue). Only the more expensive rooms have airconditioning, though you can ask for a fan, if one is available.
Several of the amenities they say they have on their website do not exist. There are no coffee makers in the rooms, the hairdryers are substandard, there are no bathrobes, flatscreen tvs or glasses stocked to go along with the minibar. When you look closely at the fixtures, nearly everything is about to fall out of the wall, so don't place anything on a shelf or try to hang a towel without pulling on the rack first to make sure it isn't about to fall. The food is mediocre and over priced.
That said it is extremely conveniently located and the staff is friendly. The rooms are decent size. This place just needs some of the revenue from the high room rates invested back into it to fix it up.
Given that it isn't that much cheaper than the Serena and the it lacks several amentities offered there (pool, gym, spa, good food, coffee/tea in the room) it is hard to justify staying here, unless the other is booked.

  • Stayed: February 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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1  Thank Leedle2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2017
Google Translation

Room Tip: wir waren 3. Etage und können das nur empfehlen.
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  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
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Thank Reiseguru200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2016
Google Translation

Room Tip: No os puedo ayudar pero la estándar está muy bien, creo que todas tienen balcón
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  • Stayed: July 2016, travelled on business
    • Value
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Thank SALVADOR R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2015
Google Translation

  • Stayed: April 2015, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank LuiSpain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014
Google Translation

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Service
Thank gsfischer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2013
Google Translation

  • Stayed: April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Daniel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Galaxy Hotel

Address: KN 25 Street 7, Kiyovu, Kigali 1992, Rwanda (Formerly Golden Hills Hotel)
Region: Rwanda > Kigali Province > Kigali
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #16 of 137 B&Bs / Inns in Kigali
Price Range: £93 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Galaxy Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
Galaxy Hotel Rwanda is a premier hotel offering comfortable accommodation in the heart of Kigali city. ... more   less 
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