I hate to give this hotel a poor rating, cause its really not bad. They are just not living up to their own potential. The staff are all very friendly and very helpful. The rooms are huge, but outdated and not very clean. Furniture is a trip back to the seventies. The facilities are adequate, but the hotel could do with some restoration. Just minor adjustments, clean it up a bit and put in some new furniture. The restaurants are ok, but not great. The pool looked nice, but at closer look needed a pool boy to keep it clean. It is a pity, cause I really liked my trip to Kigali. The hotel was just not as good as I hoped it would have been.
- Official Description (provided by the hotel):
- Galaxy Hotel Rwanda is a premier hotel offering comfortable accommodation in the heart of Kigali city. ... more less
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