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“Nice Hotel, But no 5-star experience & bad food”

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Corinthia Hotel Khartoum
Ranked #3 of 22 Hotels in Khartoum
Luxembourg City, Luxembourg
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Nice Hotel, But no 5-star experience & bad food”
Reviewed 19 December 2011

Not a complaint - just a warning to start with: Credit Cards are not accepted in Sudan, so bring plenty of cash.

Hotel architecture and public spaces very middle-eastern luxury-like. You either love it or hate it. That's a thing of taste.

Rooms are decent, very large but lack decoration. It felt really empty in the rooms (actually it felt like the previous guest took half of the furniture home). Bed was comfortable, decent TV channels and an okay bathroom. I'd say on par for a 4-star hotel but it was missing anything luxurious to be classified 5 star.
Free wifi is a big plus, speed is very slow though - but this is to be expected.

Staff was friendly, spoke English, etc. No complaints there.

My worst complaint is the food. The quality was very bad. Way below the level you would expect at this price point; even in Sudan. Taste, presentation, everything was bad. This is based on several room service meals; after trying room service I could not even bother to check the restaurants in the hotel. I know this is Khartoum, not Dubai, Paris or London - however they charge hefty prices and claim to be a 5 star hotel - so I expect at least food which leaves me with a feeling that it was it least tasty - none of the 5 meals I ordered did.


The hotel is a solid one, but absolutely lacks some of the 5-star features it advertises. Definitely room for improvement, but not a bad choice for your visit in Khartoum.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank diederik82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
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  • Chinese (Simplified) first
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English first
Didcot
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 18 December 2011

I made my first trip to Sudan in Dec 2011 and was lucky enough to stay in the Corinthia as part of my work trip. This 5* hotel is a stark contrast to most of the city which is badly run down. However, as hotels go, it was very comfortable with lovely roof top restaurants overlooking the city and the Nile. The rooms were large and spacious, comfortable beds, a desk and TV that includes several Western channels. Breakfast choice is vast with cooked food and continental food. The spa is really nice with a large swimming pool and excellent steam room. The grounds are nice, and enclosed, with armed guards on the entrance. It is true that there are no ATMs that can be used for banks outside Sudan and there are no credit card facilities. You can exchange GBP and USD in the hotel or use USD as currency in the markets. You should also be ultra cautious taking photos in the city or near buildings and bridges - we heard that several people were arrested last month. You need a permit to take photos. The shop in the hotel sells artefacts etc, but the prices are significantly higher than the souks.

  • Stayed December 2011, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Robert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 November 2011

My second visit to this hotel in three months and had to add this review.
Overlooking the Nile most rooms and all of the common areas have a fab view of the river , which in it self is worth the stay. The Hotel is big and roomy with lots of space. The actual rooms are big with most amenities , nice touch is the free WIFI in each room , no shared signal with the room next door. The staff are very pleasant and all spoke good english. The down side is no coffe or tea in the rooms and no credit card acceptance all is cash. Not much in the way of tourist things to do but I did walk by the Nile most nights , the local people are friendly but very reserved.

Room Tip: Ask for a room on the right hand side as these have the best views of the Nile
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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 October 2011

I have stayed at this hotel in the 1st time just after its creation, it has been a pleasant stay, good service and good staff.
I stayed then another times , pepole there are good and they tray to help , room service is also good , and they take care very will in regard of security there respond is fast if you need them .

Room Tip: try to get room to the nile site
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  • Stayed December 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Due-reviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SUDAN
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 16 September 2011

Excellent view , food was very nice loved the seafood ,But as for the rooms , although i was just staying for one night i had to change the room for two times , First was no AC second Dirty water is coming from the Tab , Apart from this , i liked my stay

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank YoussefSudan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
96 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 1 September 2011

everything is ok concerning accomodation food and internet,

take care that the whole country doesn't accept any kind of debit or credit cards,

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Minayounan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
volkman, General Manager at Corinthia Hotel Khartoum, responded to this review, 7 September 2011
We were glad to read that you enjoyed your stay at the Corinthia Hotel Khartoum. As international credit cards are not currently accepted in Sudan, we are able to make arrangements for advance deposits to be made via bank transfer prior to arrival of our guests in order to reduce the need to carry cash. Further information is available by contacting reservations.khartoum@corinthia.com
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Cairo
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 August 2011

this is the second best place in Sudan after ELSalam Rotana ( the best in Sudan )
- the room is very big , and nice
-the hotel design is very nice
-internet quality is accepted
-Room Service is not as expected at all , slow and very relaxed
-Food is just ok
- Conference capabilities is just accepted , but same problem people are very relaxed :(
Conclusion : if you can manage Elsalam Rotana, go to it directly , if not choose this hotel

  • Stayed April 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Haitham-Elsaadany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
volkman, General Manager at Corinthia Hotel Khartoum, responded to this review, 7 September 2011
Thank you for your feedback. We are pleased that you were able to enjoy the size and comfort of our rooms. Since the arrival of our new Executive Chef in July, the hotel is building a solid reputation for its food quality and we hope that you will return in the near future to test the new menu items that Chef David has recently introduced. Your comments regarding the slowness of Room Service have been discussed with our Room Service team to ensure that response to guest requests are treated with the urgency that they deserve. The Events and Conference team have also been made aware of your comments, and we are confident of providing excellent service to all our respected conference clients. We look forward to welcoming you back to Khartoum.
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Additional Information about Corinthia Hotel Khartoum

Property: Corinthia Hotel Khartoum
Address: Nile Road, Khartoum 11112, Sudan
Region: Sudan > Khartoum State > Khartoum
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 22 Hotels in Khartoum
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Corinthia Hotel Khartoum 5*
Number of rooms: 230
Official Description (provided by the hotel):
A sleek architectural masterpiece of steel and glass, CORINTHIA Hotel Khartoum redefines the business hotel category and is the ideal environment for corporate and leisure travelers. With 230 rooms and suites, six restaurants and cafés, spa with indoor pool, Jacuzzi, steam, sauna & Turkish hammam, tennis, and squash courts, gymnasium, business centre, convention centre, Wi-Fi connection in guests’ rooms and meeting space and covered car parking lot. ... more   less 
Also Known As:
Burj Al Fateh Hotel

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