We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Overall a great quality place!”
Review of Mountain Inn

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Mountain Inn
Ranked #2 of 3 Hotels in Mbabane
Ulaanbaatar, Mongolia
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Overall a great quality place!”
Reviewed 16 January 2014

We stayed here with our whole family for two weeks in Dec 2013.
Staff are very courteous and helping, service is great, food is delicious, good variety of buffet (and breakfast), rooms are kept clean and fresh, great view over pool, overall nice African decor and vibe; and the family who runs this establishment (Wards) are kind, understanding, helpful, and generous bunch. A sheer pleasure to have known them!

We highly recommend this place!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrankFrancis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick W, Owner at Mountain Inn, responded to this review, 26 January 2014
Dear Frank

Thank you so much for your review. We are thrilled you enjoyed your stay with us and look forward to your future visits.

Patrick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

311 reviews from our community

Traveller rating
    80
    145
    67
    16
    3
See reviews for
58
107
24
63
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Swedish first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 January 2014 via mobile

Enjoyable stay. Spectacular scenery! Friendly staff. Wi-fi availability is intermittent and sometimes limited to specific areas. Service at the pool area wrt refreshments very poor... Food very good. Overall, recommendable.

Stayed January 2014, travelled as a couple
Helpful?
Thank Marietjie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick W, Owner at Mountain Inn, responded to this review, 26 January 2014
Dear Marietjie

Thank you for taking the time to review us. We are pleased you enjoyed your stay and our friendly staff. Thank you also for bringing to our attention the slow service around the pool area. We are working with waiters to ensure faster service in this area.
Assuring you of our best attention.

Patrick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maputo Province, Mozambique
Level Contributor
68 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 5 January 2014

We arrived after a very long drive through the mountains, to find a very old but surprisingly well kept hotel with a beautiful view. But when we arrived in our room there were 2 single beds for a family of 4 !! We are not sure if it was our booking with agoda or the hotel who messed up as my husband booked a family room, but the staff were fairly quick to find a solution. They offered us a room with a lesser view and 3 single beds! As we had already carried all our belongings to the first room, I suggested they bring just the mattress up to our room, rather than moving a whole family to a lower room. This was met with a huff and 'ill see what we can do'. After a short wait, one man was sent to our room to ask my husband to help him carry up the mattress! So my young boys had to share a single mattress and my poor 6ft+ husband slept 2 nights on a tiny single bed. Apart from that hiccup, the hotel was fine, clean apart from the green pool which we were pushed to use by different staff, but we did not go near it, even though it reached 38 ! We had a wonderful meal in the restaurant and the buffet breakfast was great. I would not stay there just for the views as wherever you go in Mbabane there are spectacular views. But it is worth a visit.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kimbaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khanyi, Owner at Mountain Inn, responded to this review, 7 January 2014
Dear Kimbaj
Thank you for your review, patience and positive response even though you encountered a situation that was not quite as desired. The Agoda booking reflected two people and therefore the room allocation did not take into account the extra persons. I do know we were very busy during this period and perhaps therefore the poor service response from our porter. Whilst there is no excuse for this, we will conduct further customer care training for staff concerned. I am pleased to say the Pool Is back to its sparkling clarity. unfortunately a couple of electric storms and lots of rain changed the ph levels so quickly that we were caught off guard.

sincerely

Patrick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
White River, South Africa
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 20 December 2013

My wife and I had 3 nights here. We were in the south wing and had a beautiful view. From checking in up till checking out with everything in between, service was good and all the staff very friendly. We also met mr Ward the owner who is very kind. He was always available if you happened to need him. The food is well prepared and tasteful. The buildings are old and some cosmetic renovations are needed, like some paint at places and re-upholstering of some of the furniture, but those are cosmetics.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ockert4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick W, Owner at Mountain Inn, responded to this review, 6 January 2014
Dear Ockert
Thank you for your complimentary review. Reviews are of great importance to us and we do look forward to your staying with us again.

Assuring you of our best attention.

Patrick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 December 2013

Very spacious rooms and family orientated. The service was very good, I had a puncher and they were quick to notice and I was notified immediately, over and above that they assisted in changing the Tyre itself. Would definitely recommend the place!!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nhlanhlos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick W, Owner at Mountain Inn, responded to this review, 23 December 2013
Dear Nhlanhla's

Thank you for staying with us. We are most pleased that we exceeded your expectations and are always happy to assist when needed.


Patrick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mission Viejo, California
Level Contributor
116 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 19 December 2013

The hotel has perfect views of the Ezulweni Valley - if it is not raining :) We had a party of 7 and took 3 rooms. While you cannot yet expect a 5-star hotel in Swaziland, this one is very respectable. The service is excellent, rooms and property are clean and comfortable, breakfast is tasty, food in the Friar Tuck restaurant very good. The wifi was good, and we used it quite a bit (I did find that there were some 'dead' spots so if your speed is not good, move 5 meters).

Like BobE mentioned in his review, the owners are always around, including eating in the breakfast room, and they keep everything running smoothly. I especially like the fact that in the main building they have extra rooms (a library and some meeting rooms) which we were able to take advantage of without any extra charges.

We will be traveling back to Swaziland several times and plan on using this hotel again. Having stayed there a week, the one thing I would have liked to see is a change of the breakfast buffet options, or add 2-3 different items each day to give variety.

Room Tip: I liked the rooms on the south wing (#30-34?) as they were easy to get to.
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wanderlust1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick W, Owner at Mountain Inn, responded to this review, 23 December 2013
Dear Sir

Thank you for your positive review and compliments. We are a family owned and operated business and one of us is always on the floor to ensure service meets your requirements. We will work on a change in variety for breakfast. Special orders can also be made for items to found on the breakfast buffet.

Thanking you and assuring you of our best attention.

Patrick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Mbabane
7.2 mi away
Mantenga Lodge
Mantenga Lodge
#1 of 6 in Ezulwini
686 reviews
11.2 mi away
Foresters Arms
Foresters Arms
#1 of 3 in Mbabane
461 reviews
4.7 mi away
Royal Swazi Spa
Royal Swazi Spa
#2 of 6 in Ezulwini
267 reviews
Show Prices
Show Prices
Show Prices
15.3 mi away
Summerfield Botanical Garden
4.9 mi away
Lugogo Sun
Lugogo Sun
#4 of 6 in Ezulwini
270 reviews
5.5 mi away
The Royal Villas
The Royal Villas
#3 of 6 in Ezulwini
81 reviews
Show Prices
Show Prices
Show Prices

Been to Mountain Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mountain Inn

Property: Mountain Inn
Address: Msebe Road | Po Box 223, Mbabane H100, Swaziland
Region: Swaziland > Hhohho District > Mbabane
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Mbabane
Price Range (Based on Average Rates): £
Hotel Class:3 star — Mountain Inn 3*
Number of rooms: 50
Official Description (provided by the hotel):
A family yet professionally run hotel. The views are stunning and the hospitality great ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, Priceline, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Mountain Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mountain Hotel Mbabane
Mountain Inn Swaziland/Mbabane

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing