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“The worst hotel in kampala”
Review of Hotel Triangle

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Hotel Triangle
Ranked #73 of 189 Kampala B&B and Inns
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“The worst hotel in kampala”
Reviewed 6 October 2013 via mobile

Only stay here if you are desperate and the whole of kampala is booked out the hotel is only 5 years old and it looks 50 the service is appalling the rooms are not much better and the bath was dirty I would not recommend this place to anybody and I begrudge paying to stay here 1 night we would have moved hotels if it wasn't for the carnival and the roads blocked off making it very hard to get a taxi. Don't stay here.

Stayed October 2013
Helpful?
9 Thank Ruth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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18 reviews from our community

Traveller rating
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    6
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    2
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Arabic first
  • English first
  • Any
English first
Kampala, Uganda
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 25 September 2013

I happened to have a meal with collegues at hotel triangle and we opted for a buffet meal plan at a cost of around $20, but this was disasterous. the meals were too plain and the food options were just too little compared to other hotels i have had my meals from. i think the price for their buffet meal is too overpriced and we left cheated and never to have a meal again there unless they change

  • Stayed June 2013, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank twinomug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 May 2013

I was staying at the hotel for 2 nights only, but immediately noted the lack of customer service and assistance at Reception. If you are looking for a comfortable stay, I will not refer you to this Hotel. The rooms are fine, no DSTV though. The pool is a nice decoration, but cannot be used as this is situated basically 5 metres from the dining area.
The breakfast meal is not what I expected at all and I had to wait for food to be brought to the buffet area. There was also not alot of options and they defnitively need a new cheff.
I noted they are busy with some renovations but the most important focus point for them must be quality of service (which is currently poor) and the quality of food provided.
This is really not a place I would recommend to anybody.
The Sunday morning some form of a church service was held next to reception and started very early, and I mean early. It is not considerate at all towards the guests at the hotel due to the noise levels......

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Riette G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kampala hotels

London, United Kingdom
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 15 November 2012

have nice pool inside the pool and opted to have coffee late in day but waitress took so long everybody had finished their drinks before my coffee was even thought of.
the excuse was they were still preparing it.
toilets in ladies downstairs loo have no lights,doors dont lock ,hand dryers dont work and need a good clean.
lobby looks nice enough but this does not reflect the condition of the rest of hotel
this place is in great location as in easy to get to places in the center of kampala but is in need of repair.
i know there are many better places to stay in the Capital this is way too expensive,shabby,badly managed for anyone to consider if not desperate.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nfero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rabat
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 14 November 2012

Some of the people at the hotel are ok, but the people working reception clearly have no concept of customer care. While paying for a meal, which was very bad, overly salty and took forever to prepare, the girl taking the money tried to cheat me out of 2000 Schillings, which is not a lot of money, but it is the principle of it... I brought it to the attention of the cashier, and she did not bat an eyelash. I was not having breakfast there so I asked them for a reduction because of that, and they were not willing to do so. I asked for a wake up call which I never got. There are mosquito's all over the lobby. The look of the lobby is 4 star, the rooms are ok, but the reception staff and the management in general ensured that the next time I come to Uganda, I will definitely choose someplace else. I paid $100 for the room per night, and had the kind of customer care you would expect if you were paying $10 per night. Very unfortunate, as the building is nice, and being right next to the police precinct, the location is good and safe, and of course there is a nice cafe next door. The Wifi is a joke as it times out every hour... it could be a great hotel, but some of the staff has to go... management is very lax.

Room Tip: Go to a cheaper hotel away from the city center - and you get the same quality for a lower price.
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank moroccannproud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jinja, Uganda
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 26 September 2012

My husband and I had just left one bad hotel so was pleasantly surprised to find a beautiful room with WiFi that worked, a refrigerator, great satellite tv, elevators and a great staff to sum it all up. We paid for two nights but had to unfortunately leave after the 1st night because of an emergency. The hotel was understandable and reimbursed 50% of the cost of the room plus gave us a 50% credit toward another nights stay in the future. Can't be that for customer service. The hotel is clean. Not noisy even though our room was right off the street we had almost no noise at all. We didn't get a chance to eat there so I can't comment on the food but if the food is anything like the rest of the our short stay, I'm sure it will be good the next time we get there.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SmilingDee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaco, Costa Rica
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 June 2011

Staff was very pleasant and helpful. Room was clean and descent size. I would stay there again. Wi Fi in the rooms was spotty

  • Stayed May 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank hadani43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Triangle

Property: Hotel Triangle
Address: Plot 16 Buganda Road | P.O. Box 8632, Kampala, Uganda
Region: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #73 of 189 B&Bs / Inns in Kampala
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Triangle 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
Hotel Triangle is a modern, luxurious 4 Star hotel **** located in the city center Kampala along buganda road - opposite kampala's popular African Crafts and Souvenir center, the hotel is near the central police station (CPS) and constitutional square. The hotel offers the best spacious and well furnished self contained hotel rooms which include deluxe room, executive and deluxe suites all with with en-suite bathroomss and a flat screen colour T.V. We assure you a warm and memorable stay with us! ... more   less 
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