Where do I start? This place in its entiety is awful.
I arrived here at 8pm after two flights and a crazy scary matatu ride only to be told by reception, that my booking wasn't existent. I not only called a week prior but I followed up by an email too. I booked for the cheapest room and was put into the second cheapest as none of the rooms I.booked were available. This room had no windows and no fan. It was like a sauna. I managed to get two hours sleep because locals were in and out of the hotel laughing, yelling and making general noise as well as leaving lights on. This isn't a hotel, but a drop in centre which is constantly loud throughout morning and night. Originally, I booked for three weeks given lonely planets positive review. I lasted 2 nights. The restaurant downstairs was awful too. The staff don't know what the items are on the menu. I asked for a simple dish, which came out wrong twice and ended up being salty liquid with soy sauce that was.intended to be minestrone soup. Of course, I was still charged for it.
Upon checkout, reception not only charged me.for the 'upgrade' but they then proceeded to tell me that my name wasn't and I had originally booked for the most expensive room. What?! Turns out they never received my email which clearly stated my name and room preference.
DO NOT STAY HERE!
- Also Known As:
- New City Annex Hotel Kampala