We were arriving with bigger group very early in the morning and the hotel was prewarned about it. Still, there was only one person to check us all in. Not nice.
Also, this hotel has a spa and I was interested in pedicure. Strangely, they told that the room was being renovated and therefore they cannot offer this service. I was willing to have the pedicure where ever, even in my room, but this was not allowed for some reason. Not very business minded people.
The rooms were very nice and views good. We had our own balcony overlooking lake Victoria. The cleaning staff did not however meet the expectations. On the first night, when we arrived, we wanted to sleep long and put not to disturb sign out on our door. The wind had blown it down and the room service knocked on our door and told that the sign was on the ground. Well, they should have realized that even if it was on the ground, it still meant not to disturb.
Also, although the rooms were nice, it was not cleaned well enough. The floors were not washed.
Otherwise the pool area was nice and the buffet plentyful and tasty.
About location: it is in the middle of nowhere, so you need some transportation to get out. Also, Although from the map it seems closer, transportation from and to airport takes a good 45 minutes, so if you have an early flight, better to stay in Entebbe.
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- Also Known As:
- Lake Victoria Serena Hotel Kampala