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“the gym, the breakfast and the internet” 4 of 5 bubbles
Review of Sheraton Kampala Hotel

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Sheraton Kampala Hotel
Ranked #12 of 95 Hotels in Kampala
Cluj-Napoca, Romania
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“the gym, the breakfast and the internet”
4 of 5 bubbles Reviewed 17 June 2014

I stayed there for business and internet speed was extra important, so the fact that they delivered was definitely appreciated. I loved the breakfast variety and the gym was a big plus, especially given the local alternatives. Service is great, beds are big and comfortable and cleanliness is top priority for the staff. It has a nice garden that shields the hotel from the famous red dust of the city.

Room Tip: Suites on the top floors have a sofa and a breathtaking view.
See more room tips
  • Stayed July 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank florina04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review, 18 June 2014
Dear Guest,

Thank you for choosing to stay at the Sheraton Kampala Hotel and we appreciate your positive review. Internet connectivity can be a challenge at time although we are currently working on measure to improve the infrastructure.

The Breakfast buffet has greatly improved thanks to our new Executive Chef and he will appreciate the positive response received.

Thank you again and we hope for the chance to host you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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606 reviews from our community

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    32
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (163)
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English first
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 16 June 2014 via mobile

I have already come 3 times in less than a year because my employer has a pre-arranged agreement. Staff is friendly but not at tbe level.
This is one of those hotels where they ask you to settle the bill before offering the service. At the reception, every time I say that I will pay at the end of my staying they look at me as if I were stealing.
The rooms are average. Today I am in 606 last time I was in 608. The bathroom does not even meet the standards of a basic youth hostel. The tiles are cracked, n the tiles

Stayed June 2014, travelled on business
Helpful?
Thank Chiara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kampala hotels

Level Contributor
96 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 12 June 2014 via mobile

As ever a friendly welcome and a lovely cold fruity welcome drink presented.

Rooms easy to locate with a set of lifts that are speedy.

Room itself quiet and comfortable. A tad basic but I've seen worse!

Plenty of drinking water provided and in room facilities are great. Free internet wifi access is a big bonus. Connection is simple and fast.

I love the sports here especially the squash and the fact a squash coach is available.

Pool area nice and service generally very good.

Good selection of TV channels. I'm not for footie but it was been screened live from Brazil.

Thank you Sheraton Kampala!

Stayed June 2014, travelled on business
Helpful?
Thank Helly J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review, 18 June 2014
Dear guest,

We are more than grateful for your positive feedback and sincerely hope you will make Sheraton Kampala your Hotel of choice.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
96 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 10 June 2014 via mobile

Always a lovely welcome here.
Drinks given out at check in - nice touch!
Rooms easy to locate were basic but comfortable. And quit too which is important.
Room service menu could do with an overhaul, as it hasn't changed in a long time.
The wailing women on the microphone with a keyboard need to be seen off the premises in disgrace.....it's far from entertaining.
Service in the evenings at bar outside was slow slow slow in fact six months on I'm still waiting for Emmanuel to deliver the goods!
Food good. Hotel facilities good.
I'll be back this week arriving Thursday! And quite looking fwd to it.

Stayed December 2013, travelled on business
Helpful?
Thank Helly J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review, 18 June 2014
Dear Guest,

Thank you for your feedback regarding your stay at the Sheraton Kampala and we are glad you had a 'pleasant stay'.

Thank you for choosing to stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 4 June 2014

I stayed here on two occasions for business, a few days at each time. The hotel itself is not bad, but not on par with other Sheraton hotels in other countries.

Let me start with good news: the hotel has a fantastic gym, spa, and pool. It's also got a nice garden and is close to downtown where you can do shopping for economical prices. There is also an ATM just down the street (ask the receptionist), so you don't have to worry about risking a long trip to withdraw money. I thought that the restaurant was expensive for Uganda standards, but there was quite a selection. If you stay on the club floor, there are tasty snacks throughout the day, and I loved their tea (i.e., sweet peppermint). The rooms were pretty comfortable BUT make sure you ask for a room that is not on the same side as the disco or whatever night club. I also liked the fact that there is a tennis court. If you're an advanced player, however, I caution you that the tennis court is very slippery (the paint is not compatible with the cement surface), and it's hard to change directions quickly without worrying about getting injured from slipping. I also liked the passion fruit juice. Free bottles of water was available in guest rooms.

The problem I had was mainly with internet connection. I don't know why, but I had to look for a signal every 15 minutes or so. It was very frustrating, actually. Also, during my first stay, there was some leak from the windows, and the carpet in that area was wet. During the second stay, the room had trouble with lighting -- the lights kept going off, so I had to be moved to another room.

As for the transportation to/from the airport, make sure you get someone at the hotel to negotiate the fare on your behalf!

Stayed April 2014, travelled on business
Helpful?
1 Thank cbcwanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review, 6 June 2014
Dear guest,

Thank you so much for your comments and we greatly appreciate the feedback.

Regarding your concerns, the respective heads of department have been informed and measures will be taken to try and resolve the issues most especially the internet connectivity.

We are glad you had a generally pleasant experience and hope you will come back again.

Best regards,

Tendo Lukwago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi, Kenya
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 June 2014

I visit Kampala every quarter and must admit that the Sheraton religiously lives up to expectations. The music at the bar downstairs is fabulous. The food simple fresh and tasty. Its definitely one of my favorite places to stay when in Kampala.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Samwats2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review, 4 June 2014
Dear Guest,

Thank you for your positive feedback.

The next time you are staying with us I hope you will be able to attend our weekly Social Cocktail and share with us more about your experiences.

We look forward to hosting you again soon.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kampala, Uganda
1 review
2 of 5 bubbles Reviewed 29 May 2014

Keep an eye on your possessions in the bar. Someone walked off with a handbag and was trying to use the credit car within 45 mins of the theft. These thieves are professionals. The security camera does not work in the bar so it is impossible to identify thieves.

Room Tip: Do not leave your possessions unattended.
See more room tips
  • Stayed May 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Dawn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review, 4 June 2014
Dear guest,

The theft of your handbag was truly unfortunate and something we would not wish to happen again, indeed there were some suspicious individuals observed on the surveillance cameras however identification of these suspects remains a challenge.

To prevent such occurrences it is essential that we all remain vigilant at all times. We will continue to look into this issue and hopefully identify the people responsible.

Our Chief of Security is aware of the incident and will take proactive measure to ensure the safety of all guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Kampala Hotel

Property: Sheraton Kampala Hotel
Address: Ternan Avenue, Kampala, Uganda
Region: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Kampala
#9 Luxury Hotel in Kampala
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sheraton Kampala Hotel 4*
Number of rooms: 236
Official Description (provided by the hotel):
Ideally located in the heart of Kampala city, Sheraton Kampala Hotel welcomes travelers with a relaxed ambiance and a dazzling array of upscale amenities. Just 45 minutes drive from Entebbe International Airport, we are within easy reach of the central business district area and shopping malls. Take a magnificent view of the city or the well-known Kololo and Nakasero hills from our 236 guest rooms and suites, which are each decorated with a local flavor and homey comfort. Our well-equipped fitness centre - complete with a cardiovascular gymnasium and outdoor pool - will make your stay more relaxing. If you're joining us on business, we have 11 flexible meeting rooms for conference and banquet facilities - including a Grand Ballroom -with great options for five to 500 guests. A fully-equipped business centre with Internet, fax, and photocopying services is also available. Try out our Paradise Grill, with fun themed lunches and dinners offering international cuisine. As the evening falls, gather with family, friends or colleagues for a delicious meal at the Equator lounge, which stays open throughout the week with our resident DJ spinning your favorite songs until 3.00 am. Whatever your plans, our friendly staff at the Sheraton Kampala Hotel will make your stay a memorable one. ... more   less 
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Also Known As:
Sheraton Kampala
Kampala Sheraton

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