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“Comfortable stay” 4 of 5 bubbles
Review of Sheraton Kampala Hotel

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Sheraton Kampala Hotel
Ranked #12 of 95 Hotels in Kampala
Dar es Salaam, Tanzania
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Comfortable stay”
4 of 5 bubbles Reviewed 17 August 2014

I would love to rate this higher, but high price and slightly international feel (at the expense of missing local touches) holds me back. The rooms are clean and fresh and the food is excellent. Breakfast can be average but we have also eaten wonderful breakfasts as well. The hotel has long been the only major place to stay over the last 30 years but now has serious competition, however it is hard to beat it's location and the beautiful and well maintained grounds. Where it wins over most of the others is service....professional, efficient and friendly. I love staying here when I need to be in the center and have used this hotel since the 90's.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Len62Con
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review, 19 August 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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605 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (163)
Date | Rating
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English first
Hungerford, United Kingdom
Level Contributor
57 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 10 August 2014

This place is busy but has a lovely warm atmosphere with great staff, it has great food in all restaurants, managers cocktail evenings are on Wednesday. Fairly expensive, not sure if it is comparable with other hotels in tge area.

Room Tip: Choose floor 11 which has been refurbished, i heard some other rooms need updating
See more room tips
  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jane1storm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review, 11 August 2014
Dear guest,

Thank you for taking your positive review, and we are glad you had an enjoyable experience.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Collins, Colorado
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 4 August 2014

We just came back from 3 nights at the Sheraton Kampala. We found service excellent and friendly. The rooms were clean and very comfortable. The View from the south-facing rooms was beautiful There were small balconies on each room. The windows were quite sound-proof. The grounds around the hotel are spacious and good for a little stroll. Food was always very good, we ate breakfast and dinner each day.
Security is tight, with all cars checked entering the area and metal detectors coming into the hotel.

Room Tip: South facing and higher up. We were on the 7th floor and it was quiet there when windows were close...
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  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review, 9 August 2014
Dear valued guest,

Thank you for sharing with us your enjoyable experience at the Sheraton Kampala. The Garden view does offer quite a spectacular view of the city especially at night and there is a calming effect of the wind during the day.

We look forward to another opportunity to host you.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
76 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 3 August 2014

I stayed here for two nights in July 2014. I was on business, as an SPG Platnium member.

The room was good. I very much appreciated the wonderful fruit basket that awaited me in the room. The gym is very good. The food in the Club Lounge was disappointing and the breakfast did not meet my expectations. The hotel has a good lovely vibe .

I would stay here again, although I was not thrilled with either of my dinners or the breakfast. Glad the fruit basket was good!

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lg_Chikwambo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tendo L, Guest Relations Manager at Sheraton Kampala Hotel, responded to this review, 9 August 2014
Dear valued SPG Platinum Guest,

While it is our aim to make every experience a memorable one, it is clear that we did not meet your expectations this time. Thank you for your feedback and we sincerely hope on your next visit your dining experience will be much more pleasurable.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 1 August 2014 via mobile

The hotel as well the rooms looks good and clean. Very friendly staff. But the pricequality ratio is in my opinion not good, too expensive. The wifi is bad and there is no minibar at the room?! In such a hotel a minibar is mandatory.

The food in the restaurants is excellent as well the amazing breakfast.

Stayed July 2014, travelled on business
Helpful?
Thank Ruud B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review, 9 August 2014
Dear valued guest,

Thank you for taking the time to post your review. Indeed we have been experiencing difficulties with WiFi but this is only because for the last few weeks we have been overhauling the internet and WiFi services. We are now in the testing stages and full and upgraded internet services will be restored very soon.

We apologise for the inconvenience caused.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
48 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

This was my first visit to this hotel, stayed for 4 nights. The hotel is clean and the staff are friendly. I got upgraded to the club room with access to the club lounge and club business facilities, which I used, the staff at the club lounge were very good and helpful. The bed was comfortable and the room had all the accessories you have in a 5 star hotel. Breakfast was with a good variety of plates, which you can choose from including the Indian options. I used the gym which was well maintained and looked after. The internet connection was very good which was a must for me and had a good connection all over the hotel. The hotel is centered in Kampala, which gives you good access to everything. One has to be careful about their belongings in the room, my silver cufflinks with black pearls were stolen so be careful about your belongings.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank RAKESHH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review, 9 August 2014
Dear valued guest,

As the Kenyans say, "Karibuni"! I trust that your visit to African and in particular Uganda "The Pearl of Africa" was a great adventure!

We look forward to hosting you again on your next return.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Haifa, Israel
Level Contributor
96 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 10 July 2014

This was my first visit to the hotel. Stayed for 3 nights. The hotel is clean and the staff are friendly. I got the executive room which was large. The bed was comfortable and the room had all the accessories you have in a 5 star hotel. Breakfast was with a good variety of plates, which you can choose from. The service was good. I also had an access to the club lounge which I think was a good value for the money. Didn't use the gym or pool but they look very nice and tempting.
The internet connection was very good which was a must for me and had a good connection all over the hotel.
The hotel is centered in Kampala, which gives you good access to everything. I certainly will stay again.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Oz999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tendo L, Public Relations Manager at Sheraton Kampala Hotel, responded to this review, 9 August 2014
Dear valued guest,

Thank you for your positive review of the Sheraton Kampala. We are glad you appreciated all we had to offer and perhaps next time you will get a chance to take a dip on the pool.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Kampala Hotel

Property: Sheraton Kampala Hotel
Address: Ternan Avenue, Kampala, Uganda
Region: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Kampala
#9 Luxury Hotel in Kampala
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sheraton Kampala Hotel 4*
Number of rooms: 236
Official Description (provided by the hotel):
Ideally located in the heart of Kampala city, Sheraton Kampala Hotel welcomes travelers with a relaxed ambiance and a dazzling array of upscale amenities. Just 45 minutes drive from Entebbe International Airport, we are within easy reach of the central business district area and shopping malls. Take a magnificent view of the city or the well-known Kololo and Nakasero hills from our 236 guest rooms and suites, which are each decorated with a local flavor and homey comfort. Our well-equipped fitness centre - complete with a cardiovascular gymnasium and outdoor pool - will make your stay more relaxing. If you're joining us on business, we have 11 flexible meeting rooms for conference and banquet facilities - including a Grand Ballroom -with great options for five to 500 guests. A fully-equipped business centre with Internet, fax, and photocopying services is also available. Try out our Paradise Grill, with fun themed lunches and dinners offering international cuisine. As the evening falls, gather with family, friends or colleagues for a delicious meal at the Equator lounge, which stays open throughout the week with our resident DJ spinning your favorite songs until 3.00 am. Whatever your plans, our friendly staff at the Sheraton Kampala Hotel will make your stay a memorable one. ... more   less 
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Also Known As:
Sheraton Kampala
Kampala Sheraton

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