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“Robbed on your face”
1 of 5 bubbles Review of Mt. Zion Hotel

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Mt. Zion Hotel
Ranked #64 of 175 Kampala B&B and Inns
Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“Robbed on your face”
1 of 5 bubbles Reviewed 28 June 2013

On arrival to this hotel, the receptionist advised that the cost of the hotel is 80000 Uganda shiling.When I came to pay after 5 nights, she changed her mind and said $80 a night for a horrible room.
Please stay away from this hotel and business or be ripped off like me.
Secondly, the staff had horrible attitude and poor services. E.g, I asked for a towel and it came the day I planned to return home. The receptionist is aways watching tv or sleeping. The night of return we had dirty mud water for showers. Please don't even go near this hotel.

Room Tip: Stay away from Mt Zion hotel or you will get ripped off
See more room tips
  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Andrews K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Musiguzi, Manager at Mt. Zion Hotel, responded to this review, 29 June 2013
We regret all the inconveniences caused, kindly accept our apologizes and make a promise to you never such poor service happen again.We are very sorry our rates are charged in dollars not in Ugandan shillings. In this case you were occupying a twin deluxe room that you had occupied previously at 80$ and this time you were charged the same rate . One of your partners you were sharing the room with denied access to the room maids , that is why your towels were not changed. We appreciate so much your feedback and prose to learn from it. We forward to serving you better next time.Thank you very much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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14 reviews from our community

Traveller rating
    5
    6
    1
    1
    1
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Families
0
2
2
8
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Kampala, Kampala, Uganda
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 11 June 2013

considering the location, mt Zion hotel, is a gem in the city, located in the central business district of Kampala, with easy access to public transport and shopping centers.

the hotel rooms are great and spacious, each fitted with air conditioning, flat screens and WIFI...the hotel has a health club i.e gym with full time instructor, sauna, steam bath,massage, all these services are free of charge, as long as you are a guest at the hotel.

breakfast is great with a lot of varieties, room service is also available...there is free ample parking space and airport shuttles are available on request, at a surcharge..

customer service is excellent and check-in and check -out is very fast.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jimmy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mt. Zion Hotel

Property: Mt. Zion Hotel
Address: William Street- Kampala | Behind Kcca Central Division Offices, Kampala 75673, Uganda
Region: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #64 of 175 B&Bs / Inns in Kampala
Price Range (Based on Average Rates): £
Hotel Class:3 star — Mt. Zion Hotel 3*
Number of rooms: 48
Official Description (provided by the hotel):
Towering over Kampala, at the Hub of the Business district is Mount Zion Hotel, one of the finest in the region. Experience memorable nights in our Executive, Deluxe and standard rooms. Our locality leaves you a range of options (Places to tour) like access to the Arts and Craft Market that is just a 5 min walk and access to the commercial center (Banks..), Kasubi Tombs... We readily avail you with taxi services and a fully guarded parking slot to ensure your stay with us is gentle and secure. ... more   less 
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