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“Do not stay here”

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Grand Imperial Hotel
Ranked #67 of 102 Hotels in Kampala
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Do not stay here”
Reviewed 30 August 2013

Stayed here for 3 nights with my family. We occupied three rooms in total. This hotel pinches pennies to the extreme. In spite of this, the rate is expensive. 100 usd.

Rooms: toiletries were missing from rooms. My cousin didn't even get shampoo. We asked for some
but never got it. They also
admitted that they are so cheap that they'll take a near empty bottle of shampoo or soap and
transfer it to another room as is. Hence why you see near empty bottles of toiletries in your room, if they're there at all.

Breakfast is included but
it's not good. When food containers empty out they don't bother to refill anything.

This was a horrible hotel with ridiculously bad customer service. Don't stay here.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sweetangel7860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
imperialhotelsUG, Public Relations Manager at Grand Imperial Hotel, responded to this review, 9 May 2015
Dear SweetAngle,
Thank you for taking the time to share your valuable review.
The experiences you described are not characteristic of the level of service our colleagues strive to provide, and we apologize your stay was unsatisfactory.
Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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69 reviews from our community

Traveller rating
    4
    15
    32
    13
    5
See reviews for
5
6
3
47
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
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  • German first
  • Japanese first
  • Swedish first
  • Turkish first
  • Any
English first
Mumbai (Bombay), India
Level 5 Contributor
62 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 31 July 2013

Pretty worn out, and I had to shift a number of rooms to ensure that all facilities worked as they should. Musty cupboards and chipped paint in the room, old tiles and plumbing in the bathroom. A sagging wooden staircase that has been reinforced at the edges such that you will trip if you dont watch your step. No lift. Only reason I continued staying here was that I was part of a group and we werent getting group accomodation in any other place. And the group rate was USD 107 per night, not cheap. Some good wooden doors and wood panelling in the corridor, reminiscent of its colonial past. Staff friendly.

Room Tip: The live band in teh restaurant can be quite noisy, so choose a room away from the restaurant.
See more room tips
  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VirajM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
imperialhotelsUG, Public Relations Manager at Grand Imperial Hotel, responded to this review, 9 May 2015
Greetings Viraj,
Thank you for taking the time to review our hotel, We truly value the opinions of our customers and we apologize that we did not meet your expectations.
We sincerely apologize that you found your visit disappointing, a lot has changes have been made now, we have a new renovated place.
I'm sure you will love it. we look forward to the opportunity to welcome you back and exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kampala hotels

Lagos
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 June 2013

I stayed here for four nights in May and loved it. The Live band at the main restaurant is great. A pool side restaurant and bar among other choices and its central location means one is not held hostage! The gym is good but could be better. Would be great if they offered an ironing board and iron box rather than having the staff doo the ironing for you.

They also have many conferencing facilities to cater for different group sizes.

Room Tip: Room 319 was spacious and quiet
See more room tips
  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Edward S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
imperialhotelsUG, Public Relations Manager at Grand Imperial Hotel, responded to this review, 9 May 2015
Dear Edward,
It is always a delight to read such amazing reviews but most importantly to hear that that you truly enjoyed your stay.we look forward to welcoming you back soon for it will be a pleasure hosting you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aalborg, Denmark
Level 5 Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 20 June 2013

This hotel brings reminiscence of colonial time Uganda and could be made into something spectacular with all the old details around the house. Sadly, it seems very little has happened in terms of maintenance since those days. The rooms are worn down, beds not very comfy, staff are tired – but mostly friendly - and the food is not very nice. Breakfast is edible. The location, however, is great if you have business in downtown Kampala. The Grand Imperial is acceptable but not really good value since the rooms are quite expensive. I would stay again if the Sheraton is full.

Room Tip: Check your A/C when checking in. If it is not working, it takes forever to get fixed.
See more room tips
  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter_VG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ripley, United Kingdom
Level 6 Contributor
283 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed 16 June 2013

We haven't stayed here but we ate in the restaurant a few times. On a previous visit, having paid the two separate bills in full, the waitress ran after us demanding payment of one of the bills we had already paid.

This time, my partner ordered the Tilapia Meunière. This was described in the menu as tilapia fillets cooked in butter. What arrived were three fish fillets heavily encased in a coating of hot red spices and heavily salted. My burger arrived and tasted a bit like an inch thick block of corrugated cardboard and about as moist! We complained. The fish was replaced but this time the three fish fillets were coated in what looked like a kind of batter. We complained again. As we were discussing the issue with the manager, the fish meal was removed and replaced with a plate of chicken thighs. What the hell was going on? Staff didn't seem to know what they were doing. Eventually, we were told we wouldn't be charged for any food. I should think not!!

The view from the restaurant balcony is nice and you can watch the hustle bustle o Kampala from on high.

Stayed June 2013, travelled as a couple
Helpful?
3 Thank kenc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
imperialhotelsUG, Public Relations Manager at Grand Imperial Hotel, responded to this review, 9 May 2015
Dear Kenc,

Thank you for taking the time to share your valuable review. The experiences you described are not characteristic of the level of service our colleagues strive to provide, and we apologize your stay was unsatisfactory. Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 March 2013

Very friendly people , great experience. Food in the hotel was limited but was good, a range of UGandan beers which were very good. As a base for business good.... Breakfast needs to be developed!
Room was well serviced and a nice touch of turning back the sheets before bed time.
I would recommend for people who do not want frills or a commercial. Chain.

Room Tip: Choose away from the bar area
See more room tips
  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
imperialhotelsUG, Public Relations Manager at Grand Imperial Hotel, responded to this review, 8 May 2015
Dear Liz,

Thank you very much for sharing your amazing review of our property, your remarks are very valuable. we look forward to welcoming you back soon for it will be a pleasure hosting you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria British Columbia Canada
Level 5 Contributor
79 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 6 March 2013

This Hotel is really unique and in the centre of the city of Kampala...it is definately dated but offers a glimpse of what the Old Kampala had to offer decades ago. Lovely old African wooden furnishings and good restraunt and bar with a pretty lively night life. There is a good swimming pool and massage service offered and the costs are low. As typical in Uganda, some things are not in working order but the basics are in tact and it is clean and the staff are obliging. The cost to stay there are much less than some of the more up to date big hotels in Kampala and there are lots of Africans who frequent the building . Would recommend this hotel for a moderate priced and well situated Hotel

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2mzungus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
imperialhotelsUG, Public Relations Manager at Grand Imperial Hotel, responded to this review, 8 May 2015
It is always a delight to read such amazing reviews but most importantly to hear that that you truly enjoyed your stay.
we look forward to welcoming you back soon for it will be a pleasure hosting you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Imperial Hotel

Property: Grand Imperial Hotel
Address: Nile Avenue and Speke Road, Kampala, Uganda
Region: Uganda > Central Region > Kampala
Amenities:
Business Centre with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #67 of 102 Hotels in Kampala
Price Range (Based on Average Rates): £
Hotel Class:3 star — Grand Imperial Hotel 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Grand Imperial Hotel Kampala
Grand Imperial Kampala

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