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“Feeling welcome”
Review of Fairway Hotel

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Fairway Hotel
Ranked #13 of 102 Hotels in Kampala
Chorleywood, United Kingdom
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Feeling welcome”
Reviewed 4 November 2013

Reading the reviews before I went, I saw that some seem to love this hotel, while others are very critical. With such contradictions I was interested to see how the hotel would turn out for our conference. The location is great. Close to a shopping centre and the open space of the golf course. The outdoor areas are good too and interesting - is the front garden based on Alice's Adventures in Wonderland? Sitting in the teapot for coffee one morning was different. The hotel has its quirks. It does not have the perfect finish of most modern hotels, nor is the décor very modern, but everywhere is very clean. The lighting in the rooms is rather dim, but the balcony was great for watching the comings and goings. There was no hot water in the sink but very hot water in the bath, so I filled the sink with the shower attachment. Problem solved. The hotel has no lifts, and as the architect seemed to want to create as many levels as possible, access for the disabled is a real problem. So why would I prefer to go back to this hotel rather than any other I have stayed in Africa? It is because any short comings are more than made up for by the welcome of the staff, their helpfulness and the speed and efficiency with which things happen when a request is made. The rooms are clean and comfortable. The food is excellent, especially the mid morning and afternoon snacks that are very tasty and plentiful. We were made to feel very much at home by all the staff, from the manager to the chamber maids. The gym is not modern, but it has good equipment and a very helpful personal trainer. The swimming pool is a bonus, lovely for cooling down after a session in the gym. So idiosyncratic but charming and I will be back next year I hope.

Room Tip: Looking towards the golf course is good. The rooms have balconies so you can sit outside and see wha...
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  • Stayed October 2013, travelled on business
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Helpful?
Thank Flyjohnb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairwayHotel, Executive Assistant at Fairway Hotel, responded to this review, 7 November 2013
Thank you so much for choosing to stay with us and reviewing our hotel. It is our goal to give our guests the best experience when they stay with us and we are glad we achieved that with you. We are continuously doing renovations and improving our services so we can guarantee, your next stay will be even more memorable.
Looking forward to hosting you again in 2014.
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252 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
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English first
Victoria, Canada
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 October 2013

My former husband and I were guests of the Fairway Hotel back in 1996 whilst he was re-claiming family heritage property after the end of the Idi Amin regime.
We decided to take a room there over the Speke hotel because we could get a room with a double bed at the time
Based on the current photos taken by travelers, I find that very few upgrades have been done to the rooms. There was no swimming pool in 1996 neither was there a bar/nightclub back then. There had been a nice garden area at the back/side of the hotel with flowering plants and where huge noisy storks, sounding like helicopters, would take off and land. There were also 2 parrots in single tiny cages kept outside the workers complex.
Uganda is becoming an eco tourism mecca and a prospering business centre as well.

  • Stayed November 2012, travelled on business
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Helpful?
Thank sweetmircha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairwayHotel, Executive Assistant at Fairway Hotel, responded to this review, 4 November 2013
Thank you so much for reviewing our hotel. Fairway Hotel is indeed a very old hotel and much as we take great pride in that, we are also carrying out renovations gradually to keep up with the changing times. What you are seeing in the travellers’ photos are rooms/areas that are yet to be renovated as well - it is a work in progress. However we have a section of our rooms, restaurants, bars, gardens that are renovated and we hope you will experience that when you consider visiting us again.
Looking forward to hosting you.
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Travellers are raving about these Kampala hotels

Oxford, United Kingdom
Level 6 Contributor
142 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 22 October 2013

The Fairway is not the Serena, but it's prices aren't of that level either. I have always found it to be comfortable and clean. The staff are attentive and the rooms are very large. Food is excellent and the welcome is great. I would recommend the hotel to business travellers in particular.

  • Stayed February 2013, travelled on business
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Helpful?
1 Thank JCCMLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairwayHotel, Executive Assistant at Fairway Hotel, responded to this review, 29 October 2013
Thank you so much for taking the time to review our hotel and choosing to stay with us. We are always delighted to here that our guests have enjoyed our services.We are continuously improving our hotel and its services so we hope to make you next stay even more memorable.
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Johannesburg
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 October 2013

Firstly I booked this hotel based on Trip advisor comments, we were in Kampala for a weekend, on our way to safari, The hotel forgot to pick us at the airport we eventually phoned them and they did not have a clue of our booking in fact the receptionist was arguing with me on the phone instead of checking my reservation, eventually we phoned the booking agent and they liaised with hotel who said oh they forgot so we were told to get a cab to the hotel, so that was a bad start .
on arrival we were given a decent room although cleanliness is something that still needs to be worked on because were so tired we decided to rest but as soon as we retired to nap at 16.00hrs we had a group of men singing outside our window i called reception and was told they had a church meeting next to the hotel and were practicing in the car park, well they got moved after that.

The breakfasts were terrible the Indian Chef who did the breakfasts burns everything and has no customer care at all, very rude as well. we did not have lunch in the hotel we had some dinners, room service which was not to bad although the food took very long to be delivered.

the following morning housekeeping came knocking at 8am on a saturday morning to do cleaning i was very shocked told the lady to come back later and she did come back at 11am and she just barged in without knocking the only good thing was we were dressed otherwise it could have been a lot worse.

when it came to settling the bill, we had another further argument with the front office manager because they were not aware what our agent had paid for, we had to phone the agent at 8 pm at night to clarify to them that we had settled all bills and in fact they owed us change.

The hotel is old and renovations still leave a very cheap feeling about the place the website has better pictures than when you get there.

On leaving the hotel we shared our transfer with another staff member which in my opinion is very unprofessional if we have paid for the transfer it should be for guest not used as staff transport as well

  • Stayed September 2013, travelled with friends
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Helpful?
2 Thank Gee K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairwayHotel, Executive Assistant at Fairway Hotel, responded to this review, 16 October 2013
Thank you so much for choosing to stay with us and taking time to give a written review of Fairway Hotel. From the review, we understand your frustration with the experience. This is constructive feedback that we will use to improve service at the hotel. Your complaints have been forwarded to the respective departments in order for corrective measures to be taken immediately. Fairway Hotel takes pride in serving customers for over forty years and we endeavor to continually improve our hotel facilities and service.
We look forward to another opportunity at hosting you again and make it a much more positive experience for you.
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Dublin, Dublin, Ireland
Level 3 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 October 2013

To start with the positive - the restaurant is nice - great curries, and the central garden is green and appealing, most of the staff are pleasant and helpful. Unfortunately the actual hotel is a bit of a disappointment - rooms are sparsely furnished, light is poor (very difficult to try to work), there is infrequent hot water, which is a lovely rust colour when it does flow. I'm not sure what the alternatives are like in Kampala, but compared to other major cities in the region, a bit too expensive for what is on offer.

  • Stayed October 2013, travelled on business
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Helpful?
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairwayHotel, Executive Assistant at Fairway Hotel, responded to this review, 16 October 2013
Thank you so much for taking the time to review our hotel. We are glad you chose to stay with Fairway Hotel and enjoyed our food. We apologize for your experience with some of our amenities. Fairway Hotel takes pride in serving customers for over forty years and we endeavor to continually improve our hotel facilities and service. Feedback helps us to work towards satisfying our customers expectations.
We hope you will return again to experience our improved services
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Lancashire, England
Level 6 Contributor
123 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed 28 September 2013

We spent just one night at Fairway, on arrival into Uganda. We had a large, modern room with air conditioning, big flat-screen TV and up-to-date furniture. We ate at the onsite Asian Fusion restaurant which served delicious curries and really cold beer. There was a wedding going on the evening we stayed, which was noisy but didn't go on too late into the night and made for fun people-watching! The only downside really was that we like to explore new cities on foot, but there wasn't much within walking distance of the hotel. I'm sure a taxi ride would take us to more interesting places than the shopping mall and golf course which were all we found by walking.

  • Stayed September 2013, travelled as a couple
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Helpful?
1 Thank BeckyNW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairwayHotel, Executive Assistant at Fairway Hotel, responded to this review, 3 October 2013
Thank you so much for taking the time to review our hotel. We are humbled that you chose to stay with us and delighted that you enjoyed your stay. Kampala is full of exciting places to visit and in your next stay with us, we'll be sure to recommend them to you.
Looking forward to hosting you here again.
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Rajkot, Gujarat, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 September 2013

It was a very good time when i stay in Fairway hotel, it was a really nice experience, well trained staff, with a beautiful ambiance, and specialy its food... really yummy a perfect asian fusion.. realy nice test, freshness, and remind me my home test...

its realy a good experience... i surely recomended to stay in Fairway hotel

  • Stayed August 2013, travelled with family
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Helpful?
1 Thank Rajesh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairwayHotel, Executive Assistant at Fairway Hotel, responded to this review, 30 September 2013
Thank you so much for choosing to stay with us and for taking the time to review our hotel. We are so glad that you enjoyed your stay with us! One of our goals is to give our guests a "home away from home" feeling and we are happy you experienced it, especially with our food. We hope you will be returning again so we can make your next visit even more memorable.
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Additional Information about Fairway Hotel

Property: Fairway Hotel
Address: 1 Kafu Road | Nakasero, Kampala, Uganda
Phone Number:
Region: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Best Value Hotel in Kampala
#6 Spa Hotel in Kampala
#10 Business Hotel in Kampala
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Fairway Hotel 3*
Number of rooms: 90
Official Description (provided by the hotel):
Fairway Hotel is one of the oldest and most reputable hotels in Kampala serving the community since 1969. Located on Nakasero, guests can enjoy views of the Uganda Golf Club, the lush Kitante Valley and the Kololo Hill. Our rooms are spread over four blocks within a plush landscape of trim lawns, flower bushes, and diverse palm species. We are within a 10min walk of town, malls, movie theaters, grocery stores, restaurants, and golf course. We have restaurants, a lounge/bar, pool, gym, conference/meeting room facilities and large gardens. ... more   less 
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Also Known As:
Fairway Hotel Kampala

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