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“simple but expensive”
4 of 5 bubbles Review of Emin Pasha Hotel

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Emin Pasha Hotel
Ranked #17 of 97 Hotels in Kampala
Certificate of Excellence
Addis Ababa, Ethiopia
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“simple but expensive”
4 of 5 bubbles Reviewed 25 August 2014

The place is located in peaceful neighborhood and therefore gives you a pleasant noise free stay. Their food is good and very good service. You expect a hotel with such price with bigger area to move around and better place in the rooms but everything is so small here. The room price and its size doesn't match though its clean and cozy. Very delicious breakfast. The swimming pool is there but doesn't tempt you to swim when you see all customers sit around and sip beer while you are naked and swimming. Not my style. I feel they should pull the price down.

  • Stayed October 2013, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Borana N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MediaManager, Guest Relations Manager at Emin Pasha Hotel, responded to this review, 8 September 2014
On behalf of the management at Emin Pasha Hotel we would like to thank you for staying with us.Your review is important to us.We look forward to serving you better on your next visit.Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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139 reviews from our community

Traveller rating
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    14
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    4
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 23 August 2014

It's a good place to be except noice from srounding.


Reception is average with food food.

Prices are good and food is tasty.

Location wise it's lovely and things are available at ease.

I relaxed at this place and had a very good breakfast. People were helpful and things were clean.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samson J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MediaManager, Guest Relations Manager at Emin Pasha Hotel, responded to this review, 8 September 2014
We would like to thank for staying with us while you were in Kampala.Thank you for taking time out to review your experience with us.We look forward to having you next time you are in Kampala.Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 2 August 2014 via mobile

A lovely small hotel in a converted colonial house. Lovely grounds and garden, a haven of peace and quiet in the centre of Kampala. Good food and friendly service. However, at $270 per night I do not expect to have to stand in the bath holding a shower attachment and AC was not very efficient. Room was small but cozy. A welcome contrast with the large hotel chains but probably overpriced even for kampala

Stayed July 2014, travelled as a couple
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
douglas211, General Manager at Emin Pasha Hotel, responded to this review, 10 September 2014
Dear Guest,

Thank you for your input! It's funny as I made the very same remark about the showers as I live on property. However, you will be happy to know that I have personally designed a new shower unit for the rooms with "Bath Only". We are also making lots of other changes to our property and hope that you can come back and see the improvements.

I would like to extend a free night to you at the hotel for your support and for your honesty. It is your type of feed back that enables us to change and grow, cheers.

Sincerely,
Douglas King
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bruges, Belgium
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 25 July 2014 via mobile

Stayed at the Emin Pasha in the third week of July 2014. It's a very nice small hotel with beautifully appointed rooms. Has its own outdoor swimming pool and the spa is great. Well located for business travelers, although there was a good mix of business people and tourists during my stay. Having previously stayed at Protea, Sheraton and Kabira Country Club in Kampala, I will definitely return to Emin Pasha. Just one remark: I found the restaurant menu somewhat limited, and restaurant service was a bit slow.

Stayed July 2014, travelled on business
Helpful?
Thank vanbellev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
douglas211, Manager at Emin Pasha Hotel, responded to this review, 10 September 2014
Dear Guest,

Thank you for your response and your compliments. I have been working on the Dinning side to increase both speed and service and hope that you can be with us again to experience the Hotel as it would be good to have a comparison.

By the way, please feel free to take me up on a complimentary evening at the hotel in consideration for your support and response, cheers.

Sincerely,
Douglas King
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
51 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 23 June 2014

We loved the Emin Pasha hotel, the staff were incredible, really helpful, super friendly and will go above and beyond to take good care of you. The rooms are lovely, it's an oasis of calm in a crazy city - only complaint is it's a tad on the expensive side to stay, we'll defintiely be back to use the pool, have dinner and book into the spa but we probably won't pay to stay again.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mirembeLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MediaManager, Public Relations Manager at Emin Pasha Hotel, responded to this review, 25 June 2014
Thank you for staying with us while in Kampala and for taking time to write a review for us.Your feedback is important in helping us serve your better.We look forward to making your stay much more memorable next time.Take Care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somerset West, South Africa
Level Contributor
343 reviews
329 hotel reviews
common_n_hotel_reviews_1bd8 325 helpful votes
4 of 5 bubbles Reviewed 13 June 2014

I spent a night at the Emin Pasha during a recent business trip to Uganda. It was a nice enough spot for an overnight stay. The location is quite good, near the city center but located on some very quiet back streets in an upmarket part of the city, well out of the chaos and traffic. The reception area is very modest but the staff were very friendly and helpful. The room was comfortable and well furnished, including a desk and free Wifi. Everything was clean, tidy, and appeared well-maintained. The AC unit unfortunately didn’t work, making a huge racket and causing all the lights to dim as it tried to turn on. There is no gym at the hotel however, they provide free use of the gym at the nearby Protea Hotel and even provide transport there. The breakfast buffet was decent however it wasn’t ready on time and I ended up leaving before it was even fully set up.

All up I had a good stay at the Emin Pasha, however at $180 I thought it was way overpriced for what it was – a mid-range hotel. I wouldn’t hesitate to stay there again given the opportunity.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DanO68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MediaManager, Public Relations Manager at Emin Pasha Hotel, responded to this review, 25 June 2014
Thank you for staying with us while in Kampala and for taking time to write a review for us.Your feedback is important in helping us serve your better.We look forward to making your stay much more memorable next time.Take Care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
219 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
2 of 5 bubbles Reviewed 23 May 2014

We were both sad and angry by the time we left this hotel. As other reviewers state, it is indeed an oasis of calm in a frenetic city, and it could be a great boutique hotel, but is marred by poor housekeeping and poor service. The junior suite that we had was fine but bulbs were blown or missing, one bedside lamp missing entirely, the mosquito netting torn, the toilet seat broken, and the lovely large bath would only fill with dark brown water, despite running for ten minutes. The staff at breakfast were downright hostile, and in general the male staff just seemed angry at having to wear silly red fez's and with one or two exceptions the female staff seemed as if they just wanted to be at home looking after the kids.

We complained to the manageress, who listened sympathetically and offered us a free couples massage. The spa was tatty and one of the two masseuses turned up 20 minutes late because it rained, but the massage was good and the gesture appreciated.

Some things improved after that, so the bath water ran clear, but stone cold. Getting a menu and some food ordered by the pool was a 90 minute ordeal, and when it arrived the drink was not as ordered and the club sandwich did not belong to any club that I recognised. We were charged $19 for those two items plus iced water, which was also charged as an extra.

What made us more angry than anything was that the checkout time was apparently 10am, a ridiculously early time, and when we asked to checkout at midday were informed we would be charged an extra half day. We refused and they reluctantly accepted. On checkout we had been charged for a dinner that we did not have, which was grudgingly removed without apology, and told that our extras bill would be charged at a poorer conversion rate to the USD than our room charge. The $18.25 for our extras was then rounded up to $19. The net effect of being fleeced by both the dollar exchange rate and the conversion may have been relatively small financially, but as I explained to the receptionist left me feeling that the hotel was simply stealing from its customers. He was unable to explain a reason for the policy and simply did not seem to care.

We generally much prefer to stay at small individual hotels than large chains, but would never wish to return to this place again, nor would recommend that anyone else does.

Room Tip: Try a different hotel
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Brad_Lizzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MediaManager, Public Relations Manager at Emin Pasha Hotel, responded to this review, 25 June 2014
Thank you for staying with us while in Kampala and for taking time to write a review for us.Your feedback is important in helping us serve your better.We look forward to making your stay much more memorable next time.Take Care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Emin Pasha Hotel

Property: Emin Pasha Hotel
Address: 27 Akii Bua Road | Nakasero, Kampala, Uganda
Region: Uganda > Central Region > Kampala
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
#9 Business Hotel in Kampala
#12 Luxury Hotel in Kampala
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Emin Pasha Hotel 5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Emin Pasha Kampala

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