I was there on a business trip with several colleagues and we still speak about this horrendous experience until today and even considered legal actions but decide to laugh about this and warn other travelers instead.
The property is nice, a French oasis in Kampala with a restaurant serving average/decent food and wine and charming rooms named after famous French singers. The breakfast is underwhelming at best but ok for the room price (bon rapport qualite / prix).
Big downside about this hotel is the owner, a rude french speaking man who went out of his way to make our stay miserable. Our group was in shock at the poor level of customer service wereceived during our various business dinners and particularly at check out. After a conversation with him to provide feedback, he made it clear that our feedback was not important as the hotel with only a few rooms is fully booked all year round.
We vowed never to return to this property and would encourage other to do the same perhaps only then owner will change his outlook.
- Official Description (provided by the hotel):
- Located only 5 kilometers away from the heart of Kampala, Hotel Le Bougainviller offers you a unique Mediterranean flair: surrounding a lush terraced garden with a swimming pool and plenty of private hideaways to sit and relax, our hotel rooms are accommodated in a number of luxurious bungalows that combine the comfort of international hotel standards with the charm of a 'village provencal'. ... more less
- Also Known As:
- Le Bougainviller Hotel