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“Owner is THE worst host I have ever met”

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Hotel Le Bougainviller
Ranked #30 of 100 Hotels in Kampala
Nairobi, Kenya
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Owner is THE worst host I have ever met”
Reviewed 19 October 2012

I was there on a business trip with several colleagues and we still speak about this horrendous experience until today and even considered legal actions but decide to laugh about this and warn other travelers instead.

The property is nice, a French oasis in Kampala with a restaurant serving average/decent food and wine and charming rooms named after famous French singers. The breakfast is underwhelming at best but ok for the room price (bon rapport qualite / prix).

Big downside about this hotel is the owner, a rude french speaking man who went out of his way to make our stay miserable. Our group was in shock at the poor level of customer service wereceived during our various business dinners and particularly at check out. After a conversation with him to provide feedback, he made it clear that our feedback was not important as the hotel with only a few rooms is fully booked all year round.

We vowed never to return to this property and would encourage other to do the same perhaps only then owner will change his outlook.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Marlene N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Kampala
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 October 2012

We only viewed the hotel from the outside so cannot comment on the level of accommodation itself. Our visit ended in reception when we were booking in as we found the staff extremely rude & unhelpful. As a result we requested a refund of our money which they gladly did with no attempt made to resolve the problem. We just could not feel comfortable in such a hostile environment. Turns out they did us a favour as we cancelled our booking & found a better hotel with the quality of hospitality & service we are accustomed to in Uganda.

  • Stayed October 2012, travelled on business
    • Service
Helpful?
1 Thank JerryCork_Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kampala hotels

London, United Kingdom
2 reviews
Reviewed 3 September 2012

The Bougainviller is a nice hotel located in a suburb of Kampala. Unusually, it is split in two by a small road. This did not turn to be a big problem. It is designed to resemble a Provencal village. Despite being quite close to a main road out of Kampala, it was calm and quiet during daylight hours. The bedrooms are spacious and nicely appointed. However, they lack natural light and are very poorly lit, are very poorly lit. The swimming pool is not very large but provides a refreshinh dip from the hot Kampala weather.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WLedward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nairobi
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 10 May 2012

I found the hotel through a recommendation from who was very enthusiastic about. It was hard to locate it on the Internet because of the name is spelt the French way rather than usual way we are used to.
That said it's a small place that is actually split into two by a busy and pretty dusty road, but once I went inside I was was charmed b the layout and the decor.....very French. In fact my room was across the road and down some stairs that led into a courtyard that would be easily in a small French town, right down to faux street signs.
The setting is beautiful, rooms are basic but very comfortable, though I must say I found the bathrooms pretty dark because of all that black granite they used. The air conditioner worked silently and well, they have to because they are really no windows in this section of the hotel, the French doors open onto the courtyard.
The main hotel is where breakfast is served in a pleasant verandah kind of set, close to a small swimming pool that nobody ever used. The breakfast was French and very nice. I never ate dinner there as this is served in the French restaurant, also on site and I really was not interested in this cuisine.
What I loved was the tranquility this small hotel offered, you could almost ignore the hustle and bustle from the nearby Bugolobi shops and clubs.
The draw backs are that there is no room service and the staff do look a bit silly dressed up as French chamber maids. And on Saturday's there is a club next door that will play loud music till pretty late.
But I would definitely stay at this hotel again.

Room Tip: For privacy take a room across the road in the annexe.
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  • Stayed April 2012, travelled solo
    • Value
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    • Cleanliness
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Helpful?
1 Thank NairobiDreamweaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somerset West, South Africa
Level Contributor
151 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 3 May 2012

Love it here, I travel a lot in East Africa for my work and I just so had it with staying in big chain hotels...all four stars+ but in general they do not have the personal touch.
When I go to Bougainville however (I usually only visit Kampala once a year) it's like coming home, the staff is friendly, welcoming and helpful, the little restaurant next to the pool is excellent, the breakfast tasty...I'll be back!
Oh, and not to forget I think it's very good value for money, spacious rooms, WiFi and breakfast included, for much less than what you would pay in a 'normal' hotel.

Room Tip: I have stayed in various ones, they were all fine but some tend to get less sunlight than others so...
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlyingGonzo_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 March 2012

My first trip back to this hotel for 3 years (usually stay at Protea or Kabira), and things seems to have slipped.My"suite" was more of a cave, no windows, just sliding doors, so no light and very dark - bad for me, good for the mosquitoes and other insects who happily devoured me. Fittings cheap and towels and linen horrible.
Please be warned, unlike every other hotel in Kampala where one or two bottles of water are provided gratis you are required to pay here. When i complained and tried to leave without paying the $8 i was ordered to pay by a very angry french owner and my driver (i promise) held at gunpoint. Incident has been reported of course, but either way probably not the best customer relations... needless to say, i wont be going back - and fellow travellers, i advise the same! Food is good though...

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gabriel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa
Level Contributor
39 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 21 January 2012

Stayed here for a week in June 2011 and it was thoroughly enjoyable. The hotel makes you think of Swiss/rustic/campus - all rooms have their own external access, central courtyards on both sides of the road, rooms are large, strong and reliable wi-fi signal, good breakfast, courteous staff, friendly, personal laundry service. The restaurant is very good.

Location is not downtown, but only about 15 minutes by taxi depending upon traffic. The neighbourhood is accessible once you know your way around with an easy walk to the village through a local community.

I usually stay closer to the center (Sheraton, etc.) but will stay here again. Good memories because of the charm.

Room Tip: Some rooms seemed quite dark. I checked a few because we will have more staff traveling to Kampala.
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  • Stayed June 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GT800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Le Bougainviller

Property: Hotel Le Bougainviller
Address: Plot 1-7, Katazamiti Road | Kiswa, Bugolobi, Kampala, Uganda
Region: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #30 of 100 Hotels in Kampala
Price Range (Based on Average Rates): £
Number of rooms: 24
Official Description (provided by the hotel):
Located only 5 kilometers away from the heart of Kampala, Hotel Le Bougainviller offers you a unique Mediterranean flair: surrounding a lush terraced garden with a swimming pool and plenty of private hideaways to sit and relax, our hotel rooms are accommodated in a number of luxurious bungalows that combine the comfort of international hotel standards with the charm of a 'village provencal'. ... more   less 
Also Known As:
Le Bougainviller Hotel

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